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Aplikasi penerapan prinsip evaluasi kinerja dan peningkatan pada sistem manajemen mutu (SMM) di lingkungan Kementerian Pekerjaan Umum dan Perumahan Rakyat (PUPR) berbasiskan ISO 9001 tahun 2015 = Application of the performance evaluation and improvement principle of quality management system (QSM) within the Misnistry of Public Works and Housing (PUPR) based on ISO 9001:2015

Distria Putri Wulandari; Leni Sagita Riantini, supervisor; Ayomi Dita Rarasati, examiner; Rossy Armyn Machfudiyanto, examiner (Fakultas Teknik Universitas Indonesia, 2017)

 Abstract

Untuk dapat meningkatkan kinerjanya, Permen PU No. 04/PRT/M/2009 harus dapat disesuaikan dengan standar Internasional yang digunakan saat ini, yaitu ISO 9001:2015. Selain itu perlu juga dilihat pengaruh prinsip pada ISO 9001:2015 serta implementasi Permen PU No. 04/PRT/M/2009 terhadap proyek pemerintah di bidang konstruksi. Penelitian ini fokus pada prinsip evaluasi kinerja dan peningkatan.
Hasil dari penelitian ini yaitu tidak terdapat perbedaan yang signifikan antara variabel pada ISO 9001: 2015 dengan Permen PU No. 04/PRT/M/2009. Selain itu terdapat dua variabel dalam prinsip evaluasi kinerja dan peningkatan yang belum diterapkan dengan baik, yaitu pada kegiatan evaluasi terhadap hasil pengukuran kepuasan pelanggan dan melakukan audit internal SMM untuk mengukur kinerja SMM.

To be able to improve their performance, Permen PU No. 04 PRT M 2009 that issued by the Ministry of Public Works and Housing regarding to QMS must be adjusted to the international standards, which is ISO 9001 2015. In addition, we also need to consider the impact of the principles in ISO 9001 2015 and the implementation of Permen PU No. 04 PRT M 2009 in government construction projects. This research focuses on the performance evaluation amd improvement principle
The result of this research is that there is no significant difference between the variables in ISO 9001 2015 and Permen PU No. 04 PRT M 2009. There are also two variables in the performance evaluation and improvement principle that have not been applied properly, which are the activity of evaluation to measures customer satisfaction by assessing the responses received on the QMS performance and perform internal audits of QMS to measure QMS performance.

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 Metadata

Collection Type : UI - Skripsi Membership
Call Number : S69365
Main entry-Personal name :
Additional entry-Personal name :
Study Program :
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Publishing : Depok: Fakultas Teknik Universitas Indonesia, 2017
Cataloguing Source LibUI ind rda
Content Type text
Media Type unmediated ; computer
Carrier Type volume ; online resource
Physical Description xvii, 124 pages : illustration ; 30 cm + appendix
Concise Text
Holding Institution Universitas Indonesia
Location Perpustakaan UI, Lantai 3
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S69365 14-19-063291492 TERSEDIA
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No review available for this collection: 20456798
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