ABSTRAK
Nama : I Nyoman Rudi SusanthaProgram Studi : Kajian Administrasi Rumah SakitJudul : Faktor-Faktor Yang Berhubungan Dengan KepuasanTerhadap imbal jasa Medis dokter Di RSUD SanjiwaniGianyar Tahun 2018.Pembimbing : Dr. drg. Mardiati Nadjib, M.SLatar Belakang: Penelitian ini bertujuan untuk menganalisis faktor-faktor yangberhubungan dengan kepuasan terhadap imbal jasa medis dokter di Rumah SakitSanjiwani Gianyar.Methode: Penelitian observasional ini menggunakan methode potong lintangmelalui pendekatan kuantitatif dan kualitatif. Responden kuantitatif adalah 75orang dokter umum dan dokter spesialis yang memenuhi kriteria inklusi sudahmenerima jasa medis minimal tiga kali. Informan penelitian terdiri dari DirekturRSUD Sanjiwani, Wadir Pelayanan, Wadir Umum, Wadir Keuangan Kepala KMF,Ketua Tim Jasa Pelayanan, Kepala KSM Bedah, Kepala KSM Neurologi, KepalaKSM Interna, Kepala KSM Pediatri total berjumlah 11 orang.Hasil: Lima elemen imbal jasa medis yang diteliti diantaranya: besar jasa medis,cara pembagian jasa medis, waktu pembagian jasa medis, kesesuaian jasa medis,serta perbandingan jasa medis yang diterima dengan rumah sakit lainnya. Hasilpenelitian menunjukkan adanya hubungan antara sistem pembagian jasa medis,komunikasi dan kepemimpinan, dengan kepuasan terhadap imbal jasa medis dokter p

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ABSTRACT
Name I Nyoman Rudi SusanthaStudy program Kajian Administrasi Rumah SakitTitle Factors Related To Physician Satisfaction TowardIncentive in sanjiwani gianyar hospital 2018.Consellor Dr. drg. Mardiati Nadjib, M.SIntroduction This research was aimed at analyzing factors which related with thesatisfaction of doctors rsquo incentive amount in Sanjiwani Hospital Gianyar.Method The method used in this observational research was cross sectional, andthe data was analyzed by using quantitative and qualitative approach. There were75 quantitative respondents in this research. They are general practitioners andmedical specialist who have met the inclusive criteria and received minimum threetimes doctor incentive. There were 11 informants in this research, namely, theDirector of Sanjiwani Hospital, Service Director, General Vice Director, Financialvice Director, Head Departments, Service Team Leader, Head of SurgicalDepartment, Head of Neurological Department, Head of Internal Department, andHead of Pediatric Department.Results The elements of doctor rsquo s incentive which were analyzed in this researchnamely, the amount of doctor rsquo s incentive, the procedure distributing the doctor rsquo sincentive, the time to distribute the doctor rsquo s incentive, the appropriateness ofdoctor rsquo s incentive, and the comparison between the amount of doctor rsquo s incentive inSanjiwani Hospital and the other hospitals. The result of this research shows thatthere is a correlation between the procedure of distributing doctor rsquo s incentive,communication and leadership with the satisfaction of doctor rsquo s incentive p