ABSTRAK
Nama : Ni Kadek Ayu YulianyProgram Studi : Kajian Administrasi Rumah Sakit Judul : Analisis Mutu Pelayanan Gizi Rumah Sakit TerAkreditasiVersi 2012 ditinjau Dari Kriteria Malcolm Baldrige diRumah Sakit Ari Canti Tahun 2017Pelayanan gizi sebagai bagian integral dari pelayanan kesehatan di rumah sakitdituntut memberikan pelayanan yang bermutu sesuai standar. Salah satu standaryang digunakan dalam penilaian pelayanan gizi rumah sakit di Indonesia adalahAkreditasi Rumah Sakit Versi 2012 yang menilai pelayanan gizi dalam 3 tiga bab standar. Terdapat beberapa model pengukuran mutu yang terbukti efektifdalam manajemen mutu, salah satu satunya adalah Kriteria Malcolm Baldrige.Peneliti menggunakan 7 tujuh kriteria yang terdapat dalam Malcolm BaldrigeHealth Care Criteria for Performance. Penelitian ini bertujuan menilai mutupelayanan gizi rumah sakit terAkreditasi Versi 2012 di Rumah Sakit Ari Cantiditinjau dari Kriteria Malcolm Baldrige tahun 2017 sebagai persiapan surveyverifikasi akreditasi dan peningkatan mutu berkelanjutan. Penelitian inimerupakan penelitian deskriptif analitik dengan pendekatan kualitatif, melaluiwawancara mendalam informan kunci, telaah dokumen, dan observasi. Posisiskor mutu Pelayanan Gizi Rumah Sakit ter Akreditasi Versi 2012 ditinjau dariKriteria Malcolm Baldrige berada pada skor 408, dalam jenjang predikat ldquo;EarlyImprovement rdquo; dengan tingkat mutu ldquo;Average rdquo;. Bidang Pelayanan Gizi RumahSakit Ari Canti dapat mengembangkan kesempatan untuk perbaikan padakriteria kepemimpinan senior, dan pengembangan strategi.Kata kunci : Malcolm Baldrige, Akreditasi, Rumah Sakit, Pelayanan Gizi

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ABSTRACT
ABSTRACTName Ni Kadek Ayu YulianyStudy Program Study of Hospital AdministrationTitle Quality Analysis of Nutrition Service of Accredited HospitalVersion 2012 Reviewed From Malcolm Baldrige Criteria atAri Canti Hospital in 2017Nutrition services as an integral part of health services in hospitals are requiredto provide quality services according to standards. One of the standards used inthe assessment of hospital nutrition services in Indonesia is the HospitalAccreditation Version 2012, which assesses nutrition services in three 3 standard chapters. There are several quality measurement models proveneffective in quality management, one of which is the Malcolm Baldrige Criteria.Researcher used 7 seven criteria contained in Malcolm Baldrige Health CareCriteria for Performance. This study aims to assess the quality of nutritionservices of accredited hospitals Version 2012 at Ari Canti Hospital reviewed fromMalcolm Baldrige Criteria in 2017 as a preparation of accreditation verificationand continuous quality improvement survey. This research is a descriptiveanalytic research with qualitative approach, through in depth interviews of keyinformants, document review, and observation. The score of the quality ofNutrition Services Accredited Hospital Version 2012 reviewd from the MalcolmBaldrige Criteria is 408, while in the levels of the predicate showed EarlyImprovement with the level of quality Average . Ari Canti Hospital NutritionServices may develop opportunities for improvement on senior leadershipcriteria, and strategy development.Key terms Malcolm Baldrige, Accreditation, Hospital, Nutrition Service