ABSTRAK
Praktik kerja profesi di Apotek Safa Periode Bulan Mei Tahun 2018 bertujuan untuk memahami tugas dan tanggung jawab apoteker dalam pengelolaan apotek, serta melakukan praktik pelayanan kefarmasian sesuai dengan ketentuan perundang-undangan dan etika yang berlaku, memiliki wawasan, pengetahuan, keterampilan dan pengalaman praktis untuk melakukan praktik kefarmasian di apotek, memiliki gambaran nyata tentang permasalahan praktik kefarmasian serta mempelajari strategi dan kegiatan-kegiatan yang dapat dilakukan dalam rangka pengembangan praktik kefarmasian. Praktik kerja profesi ini dilaksanakan selama empat minggu dengan tugas khusus yaitu ldquo;Analisis Kepuasan Pelanggan di Apotek Safa Periode Bulan Mei 2018 rdquo;. Tujuan dari tugas khusus ini adalah mengevaluasi pelayanan di Apotek Safa yang perlu ditingkatkan berdasarkan kepuasan pelanggan.

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ABSTRACT

Internship at Safa Pharmacy Period Mei 2018 aims to understand the duties and responsibilities of pharmacists in pharmacy management, as well as to practice pharmaceutical services in accordance with applicable laws and ethics, have the insight, knowledge, skills and practical experience to undertake pharmaceutical practices in pharmacies, can also have the insight of pharmaceutical practice issues and learn strategies and activities that can be undertaken in the course of pharmaceutical practice development. This internship at was conducted for four weeks with special assignment Analysis of Customer rsquo;s Satisfaction in Safa Pharmacy Period May 2018 . The purpose of this special task is to evaluate which attribute of the service quality in Safa Pharmacy needs to be improved based on customer rsquo;s satisfaction rate.