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Antecedents and consequences of tourist satisfaction: a literature review

Joko Adinegara, Ni Wayan Sri Suprapti, Ni Nyoman Kerti Yasa, I Putu Gde Sukaatmadja (Department of Management Faculty of Economics and Business, Universitas Indonesia, 2017)

 Abstract

ABSTRACT
The concept of satisfaction is being practiced worldwide at very large scale and has drawn significant attention from academics and practitioners, because it played an important role in company marketing strategies and it was recognized as driving force of loyalty. Although the antecedent of satisfaction was widely learned, the antecedent of satisfaction is still debate by the researcher. The aim of this article is to develop more integrative constructs of satisfaction and its consequences and how the correlations among constructs that form the satisfaction. By understanding the factors that form the satisfaction and its consequences, is expected to be composed of a marketing strategy that can be implemented in an effort to increase the satisfaction and loyalty of tourist destinations. This article also gives direction for future study and managerial pointers for setting up a construct of satisfaction.

 Metadata

Collection Type : Artikel Jurnal
Call Number : 658 AMJ 9:2 (2017)
Main entry-Personal name :
Additional entry-Personal name :
Publishing : Depok: Department of Management Faculty of Economics and Business, Universitas Indonesia, 2017
Cataloguing Source : LibUI eng rda
ISSN : 20855044
Magazine/Journal : ASEAN Marketing Journal
Volume : Vol. 9, No.2, Desember 2017: Hal. 69-79
Content Type : text
Media Type : unmediated
Carrier Type : volume
Electronic Access : http://journal.ui.ac.id/index.php/amj/article/view/5686
Holding Company : Universitas Indonesia
Location : Perpustakaan UI, Lt 4, R. Koleksi Jurnal
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Call Number Barcode Number Availability
658 AMJ 9:2 (2017) 03-19-564486801 TERSEDIA
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No review available for this collection: 20496876
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