Artikel Jurnal :: Kembali

Artikel Jurnal :: Kembali

Mediating effect of affective commitment on organizational factors and customer satisfaction

Yutaka Ueda, Yoshiki Matsui, Atsuko Ebine (Center for Asian and Pacific Studies, Seikei University, 2017)

 Abstrak

ABSTRACT
The purpose of this paper is to assess the impact of organizational structure and process factors on customer satisfaction, and to examine the mediating role of organizational commitment (affective commitment) on these relationships. The Round 3 data from the High Performance Manufacturing (HPM) project were used for this study. The data includes 266 plants from 9 industrialized countries. A simple Sobel test demonstrated the partial mediating effect of affective commitment. Structural equation modeling (SEM) revealed that when two structural factors and one process factor are considered, affective commitment partially mediates the effect of the flatness of organizational structure and supervisory interaction facilitation, but does not mediate the effect of the centralization of authority. Some limitations of this study are highlighted and future expectations provided.

 Metadata

Jenis Koleksi : Artikel Jurnal
No. Panggil : 915 RAPS 42 (2017)
Entri utama-Nama orang :
Entri tambahan-Nama orang :
Penerbitan : Tokyo: Center for Asian and Pacific Studies, Seikei University, 2017
Sumber Pengatalogan : LibUI japind rda
ISSN : 09138439
Majalah/Jurnal : Review of Asian and Pacific Studies
Volume : Vol. 42, 2017: Hal. 145-160
Tipe Konten : text
Tipe Media : unmediated
Tipe Carrier : volume
Akses Elektronik : https://www.seikei.ac.jp/university/caps/english/05publication/journal_pdf/raps_no42.pdf
Institusi Pemilik : Universitas Indonesia
Lokasi : Perpustakaan UI, Lt 4, R. Koleksi Jurnal
  • Ketersediaan
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No. Panggil No. Barkod Ketersediaan
915 RAPS 42 (2017) 03-19-874213988 TERSEDIA
Ulasan:
Tidak ada ulasan pada koleksi ini: 20497120
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