ABSTRAK
Sebagai salah satu bank big four di Australia, The Commonwealth Bank of Australiatidak luput dari berbagai macam skandal dalam lima tahun terakhir. Selama bertahun-tahun,CBA beberapa kali terungkap telah melanggar Kode Etiknya sendiri termasuk penipuankeuangan dan pelanggaran privasi informasi pelanggan. Sebagai bank yang sangatmengandalkan teknologi informasi, tata kelola internal CBA terkait sistem informasi belumsepenuhnya efektif terbukti dengan pembobolan yang dilakukan oleh personelnya sendiribeberapa tahun terakhir ini. Terlepas dari semua hal di atas, pandangan CBA tentang CorporateSocial Responsibility dapat dilihat melalui Code of Conduct CBA yang secara khususmembahas pedoman tentang pengambilan keputusan yang akan memengaruhi consumer danmasyarakat

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ABSTRACT
Being one of Australia`s big four banks, The Commonwealth Bank of Australia(CBA) is still not free from scandals in the past five years. Throughout the years, CBA wasexposed several times for having breached its own Code of Conduct including financial fraudand breach of customer information privacy. As a bank that relies heavily on informationtechnology, CBA`s internal governance concerning information system is not entirely effectiveproven by breaches done by its own personnel in the recent years. Despite all of the above,CBA`s views on Corporate Social Responsibilities can be seen through its Code of Conductwhich specifically addresses guidelines about decision makings that would affect thecommunity.