Kebijakan penerapan e-government Pajak Parkir di DKI Jakarta sudahberlangsung selama kurang lebih 7 (tujuh) tahun. Dalam pelaksanaannya banyakditemukan hambatan dan tantangan yang berdampak kepada target kinerja yangtelah ditetapkan. Kebijakan yang mengatur pun sudah sebanyak 3(tiga) kalimengalami perubahan yang diharapkan mampu menjembatani pelayananmasyarakat yang lebih baik. Penelitian ini bertujuan untuk menganalisa danmengevaluasi kebijakan penerapan e-government pajak parkir dan menganalisafaktor-faktor yang menentukan keberhasilan kebijakan e-government pajak parkirdi DKI Jakarta. Penelitian ini menggunakan metode post-positivisme yangmenggunakan teori sebagai acuan dalam memahami permasalahan penelitian.Hasil evaluasi dari penerapan kebijakan ini menunjukkan; (1) manfaat onlinesystem belum secara signifikan membantu petugas pajak dalam pengawasankepatuhan kepada wajib pajak. yang terlihat dari data jumlah wajib pajak yangsecara rutin melaporkan transaksi usahanya sekitar 3,37%; (2)aplikasi egovernmentbelum dapat mengintegrasikan data antara DPMPTSP dan UPPerparkiran; (3) sanksi yang telah diatur belum diterapkan secara tegas; (4) sanksimengenai pencabutan izin usaha tidak sesuai dengan peraturan perpajakan yanglebih tinggi; dan (5) kewajiban pelaporan transaksi usaha secara online belumoptimal diterapkan untuk seluruh wajib pajak parkir, karena masih terdapatketidaksiapan baik dari sisi wajib pajak maupun dukungan perangkat elektronik.Sedangkan hasil penelitian atas faktor – faktor yang menentukan keberhasilanpelaksanaan e-government, yaitu:(1) adanya komitmen yang kuat dari Bapendadalam menangani masalah pendanaan yaitu dengan bekerjasama dengan BankPemerintah; (2) kolaborasi antara Bapenda dan Bank ditunjukkan dengan bersamasamamemberikan pelayanan yang berorientasi kepada kepuasan wajib pajak (3)terjaminnya keamanan atas kerahasian data wajib pajak, diatur dalam PerjanjianKerja Sama; dan (4) Bapenda menyiapkan alternatif aplikasi melalui web https//:pajakonline.jakarta.go.id. yang dapat digunakan oleh wajib pajak dimanapunberada. Selain itu disarankan bagi Bapenda untuk melakukan prioritaspengkategorisasian bagi wajib pajak yang akan dipasang perangkat online, sertaperlu adanya perbaikan mengenai sanksi administrasi pencabutan izin usahakarena tidak sesuai dengan sanksi yang diatur pada Peraturan Daerah danUndang-Undang Perpajakan

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The policy of implementing parking tax e-government in DKI Jakarta has been going on for approximately 7 (seven) years. In its implementation there are many obstacles and challenges that have an impact on the performance targets that have been set. The governing policy has also undergone 3 (three) changes which are expected to be able to bridge better community services. This study aims to analyze and evaluate the application of parking tax e-government

policies and to analyze the factors that determine the success of parking tax e-government policies in DKI Jakarta. This study uses the post-positivism method which uses theory as a reference in understanding the research problem. The evaluation results of the implementation of this policy show; (1) the benefits of the online system have not significantly helped tax officers in monitoring compliance with taxpayers. which can be seen from the data on the

number of taxpayers who routinely report their business transactions of around 3.37%; (2) egovernment applications have not been able to integrate data between DPMPTSP and UP Perparkiran; (3) regulated sanctions have not been applied explicitly; (4) sanctions regarding the revocation of business licenses that are not in accordance with higher tax regulations; and (5) the obligation to report business transactions online has not been optimally applied to all

parking taxpayers, because there is still unpreparedness both in terms of taxpayers and electronic device support. While the results of research on the factors that determine the success of the implementation of e-government, namely: (1) there is a strong commitment from Bapenda in handling funding problems, namely by collaborating with Government Banks; (2) collaboration between Bapenda and the Bank is demonstrated by jointly providing services

oriented towards taxpayer satisfaction. (3) guaranteed security of taxpayer data confidentiality, regulated in a Cooperation Agreement; and (4) Bapenda prepares alternative applications through the web https //: Pajakonline.jakarta.go.id. which can be used by taxpayers wherever they are. In addition, it is recommended for Bapenda to prioritize categorization for taxpayers

who will be installed with online tools, and there is a need for improvements regarding administrative sanctions for business license revocation because they are not in accordance with the sanctions regulated in Regional Regulations and Taxation Laws.