Buku Teks :: Kembali

Buku Teks :: Kembali

Customer service : building successful skills for the twenty-first century

by Robert W. Lucas (McGraw-Hill, 2005)

 Abstrak

Features how-to topics for the customer service professional. This title covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. It emphasises on dealing with customer service problems and how to handle conflicts and stress.

 Metadata

Jenis Koleksi : Buku Teks
No. Panggil : 658.812 LUC c (1)
Entri utama-Nama orang :
Subjek :
Penerbitan : London: McGraw-Hill, 2005
Sumber Pengatalogan: LibUI eng rda
ISBN: 0072938056
Tipe Konten: text
Tipe Media: unmediated
Tipe Carrier: volume
Edisi: Third edition
Catatan Seri:
Catatan Umum:
Catatan Versi Asli:
Deskripsi Fisik: xvi, 416 pages : illustration : 30 cm
Lembaga Pemilik: Universitas Indonesia
Lokasi: Perpustakaan UI, Lantai 2
  • Ketersediaan
  • Ulasan
  • Sampul
No. Panggil No. Barkod Ketersediaan
658.812 LUC c (1) 01-13-23827 TERSEDIA
658.812 LUC c (1) 01-10-00003081 TERSEDIA
658.812 LUC c (1) 01-10-09007450 TERSEDIA
Ulasan:
Tidak ada ulasan pada koleksi ini: 32177
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