Persaingan antar rumah sakit yang semakin ketat dan adanya tuntutan pelayanan kesehatan yang lebih baik dari masyarakat, mendorong praktisi manajerial rumah sakit untuk melakukan pembenahan di berbagai sektor, terutama pembenahan sumber daya manusia di Rumah SakitDari data angket pelayanan di bagian administrasi dan pemeliharaan (umum) secara keseluruhan tahun 1999 di RS. Setia Mitra, yang menyatakan baik 84.55%, sedang 14.69% dan kurang 0.76%, sementara di bagian perawatan, yang menyatakan baik 94.64%, sedang 5.14% dan kurang 0.23%.Tujuan dilaksanakannya penelitian ini adalah untuk mengetahui hubungan karakteristik karyawan di bagian administrasi keuangan dan umum dengan persepsinya terhadap pekerjaan di RS. Setia Mitra.Penelitian ini merupakan penelitian kuantitatif dengan rancangan penelitian bersifat kross seksional. Pengambilan data primer dilakukan dengan kuesioner. Populasi penelitian adalah karyawan di bagian administrasi keuangan dan umum RS. Setia Mitra sebanyak 42 orang.Hasil penelitian adalah, karakteristik karyawan sebagaian besar berpendidikan SMU/SMU keatas, belum pernah mengikuti pendidikan tambahan, mempunyai pengalaman kerja lebih dari 5 tahun dan sebagian berjenis kelamin pria. Hampir semua karakteristik karyawan berhubungan dengan persepsi karyawan terhadap pekerjaan, hanya terdapat satu karakteristik yang tidak berhubungan. Satu karakteristik tidak dilakukan uji statistik karena data tidak sebanding.Saran untuk RS. Setia Mitra, adalah lebih mengintensifkan sosialisai mengenai sistem kerja serta sistem pemberian penghargaan kepada karyawan, khususnya sistem pengggajian yang berlaku tertutama kepada karyawan pelaksana, lebih banyak memberikan kesempatan kepada karyawan untuk mengikuti pendidikan tambahan, dan juga dilakukan perbaikan kondisi kerja, sekaligus lebih melengkapi alat kerja serta mempermudah birokrasi pengadaan alat kerja.

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Analysis on the Characteristic Relation of the Financial and General Administration Staffs with Their Perception on Their Job at the Hospital Of Setia MitraThe increasing tight competition between hospital and the demand for the health services from the community have push the hospital management practitioners to organize various sectors, especially the human sector of hospitals.Based on the questioners data from the administration and maintenance department the figures for 1999 indicate, that in Setia Mitra Hospital the services are 84.55% good, average 14.69% and 0.76% less good, While in the treatment services are 94.64% good, average 5.14% and 0.23% less good.The purpose of this research is to find out how the relation is between the financial and general office staffs characteristic and their perception of their job in Setia Mitra Hospital.The research is a quantitative one with cross sectional research plan. Primary data were obtained from questioners. The research population consists of the financial administration and general office staffs of Setia Mitra Hospital, 42 people in total.Most of the staffs are senior secondary school graduates or higher, have never attend further education, have a working experience of more than 5 years and some of them are men. Nearly all staff's characteristic are related with the staffs perception on their job. Only one characteristic in not No statistical test has not been carried out for this one since the available data is not in accordance with the requirement.It is suggested the Setia Mitra Hospital should intensify their socialization on their work and rewarding system, especially their remuneration system for their executing staff, they should also give opportunity to their staff to attend additional training, improve working conditions including the provision of working tolls and ease their purchasing method.