Penelitian ini bertujuan mendapatkan garribaran pemanfaatan pelayanan puskesmas ditinjau dari aspek pengguna jasa (pendidikan, jumlah anggota keltiarga, persepsi sakit), penyelenggara pelayanan (kualitas pelayanan, sikap petugas) dan pendukung (penghasilan, penyandang dana, jarak, sarana transportasi, biaya transportasi) di Puskesmas Pasar Kemis kabupaten Tangerang tahun 2001. Rancangan penelitian ini adalah cross sectional untuk melihat hubungan pendidikan, jumlah anggota keluarga, persepsi sakit, kualitas pelayanan, sikap petugas, penghasilan, penyandang dana, jarak, sarana transportasi dan biaya transportasi dengan pemanfaatan puskesmas. Sebagai responden adalah masyarakat yang memanfaatkan pelayanan Puskesmas Pasar Kemis, berjumlah 400 orang yang dipilih secara acak sederhana. Hasil penelitian menunjukkan bahwa faktor pendidikan, persepsi sakit, sikap petugas, penyandang dana, jarak, biaya transportasi berhubungan dengan pemanfaatan puskesmas. Sementara faktor besarnya jumlah anggota keluarga, kualitas pelayanan, penghasilan, sarana transportasi tidak berhubungan dengan pemanfaatan puskesmas. Dari keenam faktor yang berhubungan dengan pemanfaatan puskesmas, ternyata persepsi sakit yang paling dominan berhubungan dengan pemanfaatan puskesmas dengan 0R2,428 (Cl : 1,50 - 3,93). Dari uji interaksi didapat adanya interaksi antara persepsi sakit, penyandang dana dan jarak yang berarti antara persepsi sakit, penyandang dana dan jarak saling mempengaruhi dalam pemanfaatan puskesmas. Agar pemanfaatan puskesmas lebih baik lagi dimasa yang akan datang, maka perlu dilakukuan upaya lebih meningkatkan promosi kesehatan kepada masyarakat, sehingga persepsi masyarakat tentang sakit akan benar dan mendekatkan jangkauan pelayanan dengan mengoptimalkan kegiatan diluar gedung melalui kegiatan puskesmas keliling atau kegiatan lainnya.

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This research aimed to discribe the utilization of public health center (PHC) from user, provider and supporting factors ( education, size of family, perception of illness, quality of sevice, provider behaviour, income, found provider, distance, means of transportation, transportation cost in Pasar Kemis Public Health Center, Distrct of Tangerang, the Year 2001. The design of this research was a cross sectional approach. Analisis was conducted to see the assosiation between education, size of family, perception of illness, quality of sevice, provider behaviour, income, found provider, distance, means of transportation, transportation cost, with utilization of Public Health Center. The respondents were community to utilization Pasar Kemis Public Health Center, selected by using a simple random sampling technique. Total sample were 400 people. The study revealed that education, perception of illness, provider behaviour, found provider, distance, transportation cost were releated to utilization of public health center. However size of family, quality of sevice, income, means of transportation factors were did not assosisted to utilization. The perception of illness were the major factors that releated with the utilization. of public health center, with the odds ratio were 2,428 (CI : 1.50 -- 3.39). Basically the utilization of health service is the resulth of interaction between the user and provider of health sevice. The interaction is very complex and influenced many factors. The study revealed that perception of illness, found provider, means of transportation were releated to utilization of public health. This research recommends that in order to increase the utilization of PHC next time through health promotion that perception of illness were correct.