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Generation Z Marketing and Management in Tourism and Hospitality: The Future of the Industry

Okumus, Bendegul, editor; Williams, Sarah, editor; Stylos, Nikolaos, editor; Rahimi, Roya, editor (Palgrave Macmillan Cham, 2021)

 Abstract

Generation Z (Gen Z) is the demographic cohort also known as Post-Millennials, the iGeneration or the Homeland Generation. Referring to individuals born roughly between the mid-1990s and the early 2000s, they are our youngest consumers, students, colleagues, and voters. Understanding them is a key aspect. In the context of the hospitality and tourism, Gen Z-ers represent the future in human resources, and service production and consumption. This book focuses on the aspirations, expectations, preferences and behaviours related to individuals within this demographic. It critically discusses their dynamism in driving the tourism sector and offers insights into the roles that Gen Z will inhabit as visitors, guests, consumers, employees, and entrepreneurs. This book is a valuable resource for managers, scholars and students interested in acquiring concrete knowledge on how Gen Z will shape the marketing and management of tourism-related services.

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 Metadata

Collection Type : eBooks
Call Number : e20549842
Additional entry-Personal name :
Subject :
Publishing : Switzerland: Palgrave Macmillan Cham, 2021
Responsibility Statement
Language Code eng
Edition
Collection Source Springerlink
Cataloguing Source LibUI eng rda
Content Type text
Media Type computer
Carrier Type online resource
Physical Description xxx, 332 pages : illustration
Link https://link.springer.com/book/10.1007/978-3-030-70695-1
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Call Number Barcode Number Availability
e20549842 20-25-62154425 TERSEDIA
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No review available for this collection: 9999920567514
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