Sistem layanan kearsipan memiliki peran penting dalam mendukung efektivitas layanan arsip di instansi pemerintah. Asisten Deputi Dokumentasi, Diseminasi, Arsip Kepresidenan Dan Kementerian Di Kementerian Sekretariat Negara Republik Indonesia bertanggung jawab dalam Pemberkasan arsip dinamis inaktif, termasuk arsip lembaga tinggi negara yang belum tertata dengan baik sejak tahun 1972–2000. Penelitian ini bertujuan untuk menganalisis implementasi sistem layanan kearsipan dengan batasan Pemberkasan arsip dinamis inaktif lembaga tinggi negara tahun 1972-2000 pada Asisten Deputi Dokumentasi, Diseminasi, Arsip Kepresidenan Dan Kementerian di Kementerian Sekretariat Negara Republik Indonesia dengan mengadopsi DeLone and McLean’s Information System Success Model (2003). Model ini digunakan untuk mengevaluasi efektivitas sistem dalam aspek kualitas sistem, kualitas informasi, dan kepuasan pengguna. Penelitian ini menggunakan pendekatan kualitatif dengan Paradigma Kontruktivisme Metode Studi Kasus yang mencakup wawancara dan observasi terhadap arsiparis serta analisis dokumen terkait. Hasil penelitian diharapkan dapat memberikan wawasan mengenai efektivitas sistem layanan kearsipan dengan batasan arsip dinamis inaktif lembaga tinggi negara tahun 1972-2000, serta memberikan rekomendasi untuk peningkatan kualitas sistem layanan kearsipan tersebut pada Asisten Deputi Dokumentasi, Diseminasi, Arsip Kepresidenan Dan Kementerian di Kementerian Sekretariat Negara Republik Indonesia.

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The archival service system plays a crucial role in supporting the effectiveness of archival services in government institutions. The Assistant Deputy for Documentation, Dissemination, Presidential and Ministerial Archives at the Ministry of State Secretariat of the Republic of Indonesia is responsible for the filing of inactive dynamic archives, including high state institution archives that have not been properly organized since 1972–2000. This study aims to analyze the implementation of the archival service system, specifically focusing on the filing of inactive dynamic archives of high state institutions from 1972 to 2000 under the Assistant Deputy for Documentation, Dissemination, Presidential and Ministerial Archives at the Ministry of State Secretariat of the Republic of Indonesia by adopting the DeLone and McLean’s Information System Success Model (2003). This model is used to evaluate the system's effectiveness through aspects of system quality, information quality, and user satisfaction. The study employs a qualitative approach with a Constructivist Paradigm and a Case Study Method, including interviews and observations with archivists as well as analysis of related documents. The results of this study are expected to provide insights into the effectiveness of the archival service system with a focus on inactive dynamic archives of high state institutions from 1972 to 2000 and offer recommendations for improving the quality of archival services under the Assistant Deputy for Documentation, Dissemination, Presidential and Ministerial Archives at the Ministry of State Secretariat of the Republic of Indonesia.