Ditemukan 33 dokumen yang sesuai dengan query
Zemke, Ron
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how...
New York: American Management Association, 1997
e20440859
eBooks Universitas Indonesia Library
Sandler, Len, 1946- , author
Nearly all managers dream of being inspiring leaders who elicit the most from their people. But while they may understand the skills needed to manage their teams, very few know how to put their knowledge into practice. Now, any manager can get exceptional results and make an important contribution to...
New York: American Management Association, 2008
e20441376
eBooks Universitas Indonesia Library
Tracy, Brian, author
From time to time, everyone is hit with a moment in which setbacks suddenly occur. In these moments, the difference between success and failure comes down to how well one handles the pressure. This book shows readers how they can not only survive the most stressful and difficult of situations...
New York: American Management Association, 2007
e20441446
eBooks Universitas Indonesia Library
Garland, Eric, author
In the next 50 years, new technologies, shifting global economics, and many other factors will present innumerable changes for business and society to navigate. Starting now, leaders need to be more flexible, responsive, and decisive than ever before. Unfortunately, most people are not trained in the type of critical thinking...
New York: American Management Association, 2007
e20441600
eBooks Universitas Indonesia Library
Falcone, Paul, author
No managerial or administrative task is as universally dreaded as the performance review. Supervisors may know the points they need to get across, but putting them on paper is another matter. This book puts the the right words at their fingertips, with ready-to-use phrases and words, action items, and descriptions...
New York: American Society for Training & Development, 2005
e20441683
eBooks Universitas Indonesia Library
Mitroff, Ian I., author
There is a fundamental difference between business continuity planning and crisis management. Even a complete operational plan does little to prepare a company to come through a crisis with strength and confidence. According to Ian Mitroff, crises can (and will) now arise with unprecedented frequency, complexity, and destructive power, as...
New York: American Management Association, 2005
e20441727
eBooks Universitas Indonesia Library
Christensen, Ralph, author
Drawn from the author's more than 25 years of experience and insights as an HR practitioner at Hallmark and other companies, the book outlines a 10-step, results-oriented plan for making the transition. It helps you integrate top-quality tactical work with innovative internal systems -- talent systems, training systems, reward systems,...
New York: American Management Association, 2006
e20441780
eBooks Universitas Indonesia Library
Ross, Peter K., author
The world of work is rapidly changing. What then do 21st century workplaces look like, and what factors are supporting these workplacechanges? Globalisation, financial and labour market deregulation, and rapid technological advances have accelerated workplace change and skillrequirements. Organisations, for example, need to increasingly managegeographically diverse and technologically-mediated workplace relationships.Advances...
United Kingdom: Emerald, 2017
e20469505
eBooks Universitas Indonesia Library
The role of human resources is no longer limited to hiring, managing compensation, and ensuring compliance. Since the 1990s, a transformation has occurred. Companies are calling upon a new breed of HR professionals to behave as organization development consultants, helping to determine priorities in running the business, design how work...
New York: [American Management Association, ], 2013
e20436964
eBooks Universitas Indonesia Library
Harrington-Mackin, Deborah, author
Workplace teams learn to function as effective units when they have the tools and techniques to be greater than the sum of their parts. Now thoroughly updated and expanded, The Team-Building Tool Kit provides practical advice to guide team coaches, leaders, and members to high-performance results...
New York: American Management Association, 2007
e20441415
eBooks Universitas Indonesia Library
