Ditemukan 25 dokumen yang sesuai dengan query
Evenson, Renee, 1951-, author
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role....
New York: American Society for Training and Development, 2005
e20441696
eBooks Universitas Indonesia Library
Boller, Sharon, author
Build successful work teams that live up to their full potential by interacting well, producing fresh ideas, and solving conflict efficiently.
Teamwork is an essential element of business, yet many teams fail to work well together. Teamwork Training will enable you to improve collaboration and build balanced, efficient, and productive work...
Alexandria, Virginia: American Society for Training & Development, 2005
e20441269
eBooks Universitas Indonesia Library
Mitchell, Jennifer K., author
All effective trainers have certain skills and qualities in common. The core competencies of good trainers are skills that allow trainers who possess those competencies to increase their effectiveness in organizations as well as sustain the overall training profession. This Infoline presents a set of core competencies for trainers based...
Alexandria, Virginia: American Society for Training & Development, 2006
e20441237
eBooks Universitas Indonesia Library
Haneberg, Lisa, author
Develop high-profile managers who are hungry for learning and management excellence even when seriously short on time.
Developing Great Managers: 20 Power Hour Conversations that Build Skills Fast offers learning at a pace managers wont be able to refuseit only takes one hour! The 20 engaging, interactive, and practical power hour...
Alexandria, Virginia: American Management Association, 2008
e20441869
eBooks Universitas Indonesia Library
Billsberry, Jon., author
Recruitment and selection is a stressful and traumatic time for both applicant and organisation, where futures are decided and destinies set. How does it feel to be involved in this process? Experiencing Recruitment and Selection offers readers a unique insight into this life-changing event and gives a voice to both...
Chichester: John Wiley & Sons, 2007
658.311 BIL e
Buku Teks Universitas Indonesia Library
