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"Having this book on your bookshelf is like having an on-call business training department. Ultimate Basic Business Skills provides ready-to-present programs on the most critical front-line business skills every member of your organization needs basic training that is often ignored in favor of more specialized product or service training. This book offers learning professionals everything needed to quickly deploy a business boot camp, including lively, scripted, half-day programs in more than 20 individual topic areas. Subjects include both external and internal customer service, basic business skills, and training to help employees thrive in a professional business environment. All handouts, worksheets, assessments, and PowerPoint presentations are included, and can easily be customized for their intended audience."

""Entertainers and trainers have a lot in common. Both require an audience. Both require a polished, professional delivery. And both must attract -- and keep -- attention. Or else the show is over. Unlike the audience at a show, training participants are often disinterested and easily distracted. In order to keep them tuned in and help them retain information, trainers are constantly in search of new ways to engage learners. Grounded in the latest adult learning and training theories, Show Biz Training provides creative techniques that use comedy, props, magic, theater, and music, giving readers all the tools they need to perform the many activities found inside. The book uses specific examples and provides step-by-step instructions, resource lists, and worksheets to help trainers support and further learning by engaging emotion, building rapport, creating the proper atmosphere, and crafting lessons out of a host of entertainment-inspired ideas. Packed with fun, original concepts for serious educators, Show Biz Trainingis a highly informative way to set the stage for exciting, effective learning.""