Ditemukan 13991 dokumen yang sesuai dengan query
Griesinger, Frank Kern
New York: McGraw-Hill Book , 1974
651.7 GRI h
Buku Teks Universitas Indonesia Library
Anderson, Kristin
"First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service."
New York: American Management Association, 1992
e20440816
eBooks Universitas Indonesia Library
"Telephone surveying is the most often applied mode of data collection in Europe. That implies a need for methodological knowledge on this topic. However, technical conditions are changing rapidly and the challenge for survey researchers to stay up-to-date is immense. For instance, landline and mobile phone coverage have extremely changed in the last time. Along with the rising number of so-called "mobile-onlys", this particular field of telephone survey research becomes more and more important. This book concentrate on the latest developments and trends in landline and mobile phone surveys in Europe."
Berlin: Springer, 2012
e20397395
eBooks Universitas Indonesia Library
Briley, Bruce E.
Reading, Mass : Addison-Wesley, Advanced Book Program , 1983
621.385 7 BRI i (1)
Buku Teks Universitas Indonesia Library
Roman, Murray
New York, N.Y.: McGraw-Hill, 1976
658.8 ROM t
Buku Teks SO Universitas Indonesia Library
William, Miller
"For salespeople, prospecting is as important as it is difficult. For some, it's downright terrifying -- especially the cold calling. Knock Your Socks Off Prospecting shares the hard-won, in-the-trenches prospecting and cold-calling secrets of the most successful salespeople -- in the trademark, fun style of the best-selling Knock Your Socks Off series."
New York: American Management Association, 2005
e20441762
eBooks Universitas Indonesia Library
Dignen, Bob
England, United Kingdom: York Associates, 1999
428 DIG e
Buku Teks SO Universitas Indonesia Library
Kleinau, Karl-Heinz
Leipzig: Edition Leipzig, 1965
621.385 3 KLE t
Buku Teks Universitas Indonesia Library
Walkup, Renee P.
"It's a fact: more and more organizations are scaling back on their in-the-field sales operations. Today's sales pros have to build relationships and close deals over the phone in less time than ever before. This fully updated second edition of Selling to Anyone Over the Phone is the salesperson's ready-reference guide for generating the kind of product excitement that will ensure callbacks, partnering with gatekeepers and decision makers using personality-matching techniques, and generally boosting success rates. Including new chapters on using advanced technology (e.g., webinars and teleconferencing) and selling to customers from other cultures and countries, this revised edition features trust-building tips, an invaluable appendix on handling customer com plaints, new sample call dialogs, and all the specific, tactical techniques readers need to develop truly exceptional phone skills that will win over even the most reluctant customers."
Lengkap +
New York: [American Management Association;, ], 2011
e20440598
eBooks Universitas Indonesia Library
New York : Van Nostrand Reinhold , 1970
621.325 4 KRA m
Buku Teks Universitas Indonesia Library
