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"Penelitian ini bertujuan untuk mengetahui kepatuhan pegawai golongan II di lingkungan Kanwil DJP Jakarta Pusat. Kepatuhan wajib pajak dilihat berdasarkan kepatuhan formal dan material. Penelitian ini juga berusaha untuk menganalisis hubungan antara demografi responden yang terdiri dari jenis kelamin, usia, pendidikan, status, lama bekerja, dan golongan dengan kepatuhan wajib pajak.Penelitian menggunakan metode deskriptif kuantitatif dengan melibatkan 150 responden yang diambil secara acak sederhana. Data kepatuhan wajib pajak diperoleh dari data sekunder dengan melihat data penyampaian Surat Pemberitahuan (SPT) Tahunan. Wawancara dengan pimpinan dan wajib pajak juga dilakukan untuk memperkuat hasil penelitian. Untuk mengetahui tingkat kepatuhan wajib pajak digunakan analisis deskriptif, sedangkan untuk mengetahui hubungan antara demografi responden digunakan analisis tabulasi silang dan Chi square.Hasil penelitian ini menunjukkan bahwa secara formal, pegawai DJP di lingkungan Kanwil DJP Jakarta Pusat memiliki kepatuhan yang tinggi dalam melaksanakan kewajiban perpajakannya. Sementara jika dilihat secara material, pegawai DJP di lingkungan Kanwil DJP Jakarta Pusat tidak patuh dalam melaksanakan kewajiban perpajakannya. Hal itu terlihat dari tidak adanya laporan pajak atas penghasilan tambahan dari Wajib Pajak.Temuan lain menunjukkan bahwa faktor demografi yang terdiri dari jenis kelamin, usia, pendidikan, status, lama bekerja, dan golongan tidak memiliki hubungan dengan kepatuhan wajib pajak. Dengan demikian, faktor demografi tidak dapat menjadi prediktor yang valid untuk melihat patuh tidaknya wajib pajak, khususnya di lingkungan Kanwil DJP Jakarta Pusat.Berdasarkan temuan dalam penelitian ini, maka perlu adanya sosialisasi dan pembinaan secara langsung dari pimpinan terhadap para pegawai agar memahami peraturan-peraturan perpajakan khususnya yang terkait dengan penghasilan tambahan. Sosialisasi secara langsung perlu lebih diprioritaskan karena akan lebih efektif jika dibandingkan dengan melalui intranet. Perlu pula dibentuk tim khusus yang bertugas melakukan pemeriksaan kepada Wajib Pajak internal KPP dan didukung dengan pemberlakuan sanksi secara tegas sesuai dengan peraturan yang berlaku.Selain itu, juga penting dilakukan penelitian lanjutan dengan pendekatan kuantitatif untuk mengetahui faktor-faktor yang mempengaruhi kepatuhan pegawai DJP di lingkungan Kanwil DJP Jakarta Pusat dengan melibatkan faktor-faktor internal maupun eksternal individu.

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This research aims to identify compliance of second rank employees in the environment of Directorate General of Tax?s Central Jakarta Regional Office. Taxpayer compliance is reviewed based on formal and material compliances. This research also seeks to analyze correlation between respondent demographic profiles consisting of sex, age, education, status, work length, and rank with taxpayer compliance.The research employs descriptive quantitative method engaging 150 respondents taken by simple random. Data of taxpayer compliance is obtained from secondary data by reviewing data of Tax Return (SPT) submission. Interviews with directors and taxpayers are also carried out to confirm research result. Descriptive analysis is employed to identify taxpayer compliance level, while to identify correlation between respondent demography, cross-tabulation and Chi square analysis are employed.Results of this research indicates that formally, Directorate General of Tax?s employees in the environment of Directorate General of Tax?s Central Jakarta Regional Office have high compliance in fulfilling their tax obligation. While if materially reviewed, Directorate General of Tax?s employees in the environment of Directorate General of Tax?s Central Jakarta Regional Office are not compliant in fulfilling their tax obligation. Since there is no tax report on additional income from Taxpayers.Other finding indicates that demographic factors consisting of sex, age, education, status, work length, and rank do not have correlation with taxpayer compliance. Therefore, demographic factors may not become valid predictors to review the taxpayer compliance, particularly in Directorate General of Tax?s employees in the environment of Directorate General of Tax?s Central Jakarta Regional Office.Based on findings in this research, there is a need for socialization and development directly from leaders to employees in order to comply with tax rulings especially related to additional income. Direct socialization is necessary to be put as a priority as it would be more effective compared to socialization via intranet. There is also a need to establish a special team assigned to inspect internal taxpayers KPP and supported by sanction decisively imposed in compliance with the applicable regulation. In addition, it is necessary to conduct follow up studies with quantitative approach to identify factors influencing compliance of employees in Directorate General of Tax?s employees in the environment of Directorate General of Tax?s Central Jakarta Regional Office by involving individual internal and external factors."

"Penelitian ini bertujuan menganalisis model kepatuhan pajak yang diterapkan dan pengaruh pelayanan prima terhadap kepatuhan Wajib Pajak di KPP Pratama Jakarta Gambir Empat. Metode analisis yang digunakan adalah Structural Equation Modeling (SEM) dan modelnya diukur dengan Second Order Confirmatory Factor Analysis (2ndCFA). Data penilitian berupa jawaban kuesioner dari Wajib Pajak atas pelayanan dan kepatuhan. Hasil pengolahan data dengan menggunakan software LISREL 8.7 menunjukkan bahwa pelayanan prima berpengaruh terhadap kepatuhan Wajib Pajak dengan dimensi reliability, responsiveness, assurance, tangible, dan emphaty, sedangkan dimensi audit administration tidak berpengaruh signifikan terhadap kepatuhan dalam konteks pelayanan prima. Dari hasil pengolahan data ternyata indikator terbesar adalah keadilan dalam pelayanan, hal ini menunjukkan bahwa perlakuan adil menjadi sesuatu yang penting terutama berkaitan dengan layanan unggulan yang telah ditetapkan.

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This study aims to analyze the tax compliance model adopted and the influence of excellent service to taxpayers' compliance in Jakarta Gambir Empat Tax Office. The analytical method used is Structural Equation Modeling (SEM) and the model was measured with the Second Order Confirmatory Factor Analysis (2ndCFA). Research data in the form of answers to questionnaires from the taxpayer service and compliance. Results of data processing by using LISREL 8.7 software showed that excellent service affect taxpayers' compliance with the dimensions of reliability, responsiveness, assurance, tangible, and emphaty, while the dimensions of the audit administration no significant effect on compliance in the context of excellent service. From the data processing was the biggest indicator is the justice in the services, this suggests that fair treatment is especially important to be something related to superior service has been determined."

"ABSTRAKSkripsi ini mengkaji evaluasi kepatuhan pajak PT XYZ terkait dengan pajak dan akuntansi perpajakannya dalam tiga tahun terakhir (tahun 2016-2018). Tujuan dari penelitian ini adalah mengevaluasi kepatuhan pajak PT XYZ sebagai perusahaan yang bergerak di bidang perhotelan dengan metode studi kasus, yaitu membandingkan dokumen dan informasi perpajakan PT XYZ yang diperoleh penulis dengan peraturan pajak berlaku. Hasil dari penelitian ini menemukan bahwa PT XYZ sebagai perusahaan yang bergerak di bidang perhotelan memiliki aspek pajak yang melekat, seperti Pajak Pertambahan Nilai (PPN), Pajak Penghasilan (PPh), dan Pajak Daerah. Hasil evaluasi kepatuhan pajak pada PT XYZ pada tahun 2016 masih kurang patuh, namun untuk tahun 2017 dan 2018 hasil kepatuhan PT XYZ telah membaik dibandingkan tahun sebelumnya. Sebagai objek Pajak Daerah, PT XYZ tidak melakukan kredit pajak atas PPN nya dikarenakan nilai pajak masukan PT XYZ tidak material terhadap nilai pendapatan PT XYZ.

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ABSTRACT

This study examines the evaluation of PT XYZ's tax compliance in relation to taxation and tax accounting in the last three years (2016-2018). The purpose of this study is to evaluate the tax compliance of PT XYZ as a company that engaged in the hospitality sector with a case study method, by comparing the documents and tax information of PT XYZ with applicable tax regulations. The results of this study found that PT XYZ as a hospitality company has tax aspects, such as Value Added Tax (PPN), Income Tax (PPh), and Regional Taxes. The results of the tax compliance evaluation at PT XYZ in 2016 are still not compliant, but for 2017 and 2018 the results of PT XYZ's compliance have improved compared to the previous year. As an object of Regional Tax, PT XYZ does not conduct tax credit on its VAT because PT XYZ's input tax value is not material to PT XYZ's income value.

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"Penelitian ini menganalisis tingkat kepatuhan Wajib Pajak Auditee KAP dan Non-Auditee KAP yang terdaftar di Kantor Pelayanan Pajak Pratama Jakarta Koja. Kepatuhan pajak diukur dari kepatuhan formal dengan data pelaporan SPT Tahunan 2012 dan 2013, serta kepatuhan material dengan data ketidakpatuhan penerbitan Faktur PPN Tahun 2012 dan 2013. Uji statistik kuantitatif Mann Whitney U Test menghasilkan secara formal Wajib Pajak Auditee KAP lebih patuh dengan nilai yang signifikan, sedangkan secara material lebih patuh dengan nilai yang tidak signifikan. Penelitian juga menganalisis faktor-faktor yang mempengaruhi kepatuhan Wajib Pajak Auditee KAP dan Non-Auditee KAP dengan metode kualitatif teknik wawancara langsung ke beberapa Wajib Pajak Auditee KAP dan Non-Auditee KAP serta praktisi perpajakan yang kompeten di bahasan kepatuhan pajak. Hasil penelitian menunjukkan kepatuhan pajak Wajib Pajak Auditee KAP lebih tinggi dari Wajib Pajak Non-Auditee KAP didominasi factor kebijakan/budaya perusahaan untuk patuh. Terakhir, penelitian juga menganalisis teknik-teknik pengawasan dan penggalian potensi pajak atas Wajib Pajak Auditee KAP dan Non-Auditee KAP dengan teknik wawancara ke beberapa Account Representative pada KPP Pratama Jakarta Koja dan KPP Madya Jakarta Utara. Hasil wawancara menunjukkan adanya teknik-teknik pengawasan dan penggalian potensi berbeda yang lebih efektif untuk kedua kelompok Wajib Pajak tersebut.

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This research analyzes tax compliance level of Public Accounting Firm’s Auditee and Un-Auditee Taxpayers that is registered in Small Tax Office of Jakarta Koja. Tax compliance is measured by formal compliance in tax return 2012 and 2013 reporting, and material compliance in uncompliance data related to the issuance of Value Added Tax Invoice in 2012 and 2013. The quantitative statistical test of Mann Whitney U Test results that Public Accounting Firm’s Auditee Taxpayers is more adherent formally with significant value but materially with not significant value. The research also analyzes both taxpayer groups compliance factors with qualitative methods of direct interview to some of both taxpayer groups and tax practitioners who are competent in this discussion. The results show that Public Accounting Firm’s Auditee Taxpayers compliance is higher than the other dominated by policy/corporate culture to comply. Finally, the study also analyzes the techniques of supervision and tax potential exploration on both taxpayer groups with interview techniques to some of Account Representative on Small Tax Office of Jakarta Koja and Middle Tax Office of North Jakarta. Interview results indicate the presence of surveillance techniques and different potential exploration is more effectively done by Account Representative."

"Penelitian ini dilatarbelakangi oleh ketidakpatuhan yang dilakukan oleh PT X atas kewajiban perpajakannya sebagai Wajib Pajak di KPP PMA Tiga. Terdapat Account Representative (AR) sebagai pelaksana pengawasan kepatuhan Wajib Pajak, serta Kepala Seksi Pengawasan sebagai penanggungjawab pada pengawasan kepatuhan Wajib Pajak di KPP PMA Tiga. Setelah diberikan pengawasan oleh AR, PT X terindikasi tindak pidana di bidang perpajakan berupa penggelapan pajak. Oleh karena itu, tujuan dari penelitian ini adalah untuk menganalisis pengawasan kepatuhan Wajib Pajak atas kasus penggelapan pajak PT X, serta kendala yang dihadapi oleh KPP PMA Tiga. Metode penelitian dilakukan dengan menggunakan pendekatan kualitatif dan teknik analisis data kualitatif. Hasil yang diperoleh melalui wawancara dan studi literatur pada pihak yang terlibat menyatakan bahwa pengawasan kepatuhan WP di KPP PMA Tiga telah sesuai dengan SE-39 Tahun 2015, terdapat perbedaan dari penerapan SE-39 Tahun 2015 dengan SE-05 Tahun 2022 mengenai pengawasan kepatuhan Wajib Pajak, serta terdapat beberapa kendala yang dihadapi dalam melakukan pengawasan terhadap Wajib Pajak di KPP PMA Tiga. Kendala-kendala yang dihadapi dalam pengawasan kepatuhan PT X di KPP PMA Tiga, yaitu kurangnya waktu untuk mempelajari proses bisnis PT X, kurangnya fasilitas yang memadai, dan PT X yang tidak memberikan penjelasan. Hal yang harus dilakukan oleh KPP PMA Tiga dalam menghadapi kendala-kendala tersebut, yaitu mempelajari lebih dalam terkait dengan pedoman pengawasan kepatuhan WP yang sudah diperbaharui, serta memperkerjakan pihak ketiga untuk membantu pekerjaan Account Representative dalam melakukan pengawasan terhadap kepatuhan Wajib Pajak.

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This research is motivated by non-compliance by PT X on its tax obligations as a taxpayer at KPP PMA Tiga. There is an Account Representative (AR) as the implementer of taxpayer compliance supervision, as well as the Head of the Supervision Section as the person in charge of supervising taxpayer compliance at KPP PMA Tiga. After being given supervision by AR, PT X is indicated to be a criminal offense in the field of taxation in the form of tax evasion. Therefore, the purpose of this study is to analyze the supervision of taxpayer compliance in the PT X tax evasion case, as well as the obstacles faced by KPP PMA Tiga. The research method was conducted using a qualitative approach and qualitative data analysis techniques. The results obtained through interviews and literature studies on the parties involved state that the supervision of taxpayer compliance at KPP PMA Tiga is in accordance with SE-39 of 2015, there are differences from the application of SE-39 of 2015 with SE-05 of 2022 regarding the supervision of taxpayer compliance, and there are several obstacles faced in supervising taxpayers at KPP PMA Tiga. The obstacles faced in supervising PT X's compliance at KPP PMA Tiga are the lack of time to study PT X's business processes, the lack of adequate facilities, and PT X not providing explanations. Things that must be done by KPP PMA Tiga in dealing with these obstacles, namely studying more deeply related to the updated taxpayer compliance supervision guidelines, and hiring a third party to assist the Account Representative's work in supervising taxpayer compliance."

"Tesis ini menganalisis efektivitas "Sunset Policy" dalam meningkatkan tingkat kepatuhan wajib pajak dan penerimaan pajak pada KPP Pratama Jakarta Sawah Besar Dua. Metode penelitian yang digunakan adalah analisa deskripsi sehingga tidak dimaksudkan untuk menguji hipotesis tertentu, tetapi hanya menggambarkan apa adanya tentang suatu variabel. Data yang dipergunakan adalah data primer berupa kuesioner yang dibagikan kepada responden dan data sekunder dari Sistem Informasi Direktorat Jenderal Pajak (SIDJP). Hasil penelitian menunjukkan ?Sunset Policy? meningkatkan kepatuhan wajib pajak dalam hal pendaftaran wajib pajak, pelaporan SPT Tahunan PPh dan penyetoran pajak SPT Tahunan PPh kurang bayar. Setoran pajak tersebut menyebabkan penerimaan pajak meningkat.

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This tesis is analyzing the effectivity of Sunset Policy to increase tax payer compliance rate and tax revenue in Jakarta Sawah Besar Dua Small Tax Payers Office. Research methods during this research is description analysis, so it doesn?t mean to testify the hypothesis, but it is only to describe the variable. Data used in this research are primary data taken from questionnarie which is spread out to the respondent and secondary data from Sistem Informasi Direktorat Jenderal Pajak (SIDJP). The result shows that Sunset Policy could increase compliance rate especially about tax payer registration, reporting income tax and paying income tax. Tax payer who paying their income tax would lead to the increasing of tax revenue."

"Penerimaan pajak dan realisasi rasio kepatuhan yang tidak mencapai target pada skala nasional dalam kurun waktu 2008 hingga 2015 juga terjadi pada tingkat kantor pelayanan pajak, terutama pada KPP Pratama Grogol Petamburan sebagai site penelitian sehingga pemerintah mengeluarkan kebijakan pengampunan pajak pada tahun 2016. Penelitian ini bertujuan untuk menganalisis kepatuhan pajak Wajib Pajak KPP Grogol dengan diterapkannya kebijakan pengampunan pajak. Pendekatan yang digunakan adalah pendekatan kuantitatif dengan survey dan wawancara mendalam sebagai teknik pengumpulan data. Hasil penelitian menunjukan bahwa kepatuhan pajak meningkat setelah diterapkannya kebijakan tersebut akibat adanya pengetahuan perpajakan dan pemenuhan aspek formal serta materil pajak. Upaya-upaya yang dilakukan KPP untuk meningkatkan kepatuhan wajib pajaknya dengan melakukan sosialisasi pajak, peningkatan mutu pelayanan, dan aksi triple one.

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Tax revenues and the realization of tax compliance ratios that did not reach targets on a national scale during the period of 2008 to 2015 also occurred at the level of tax service offices, especially in Grogol Petamburan Tax Office as a research site so the government issued a tax amnesty policy in 2016. This study aims to analyze tax compliance of Grogol Tax Office rsquo s taxpayers with the enactment of tax amnesty policy. The approach used is quantitative with survey and in depth interviews as data collection techniques. The results showed that tax compliance increased from after the implementation of the policy due to the tax knowledge and the fulfillment of formal and material tax aspects. Efforts made by the tax office to improve taxpayer rsquo s compliance are ax socialization, service quality improvement, and triple one action."

"Penelitian ini bertujuan memberi bukti empiris pengaruh fungsi-fungsi pelayanan, konsultasi, dan pengawasan perpajakan yang dilaksanakan oleh Account Representative, baik secara sendiri maupun simultan, terhadap kepatuhan perpajakan Wajib Pajak. Metode penelitian yang digunakan adalah metode campuran. Penelitian dilaksanakan dengan melakukan survei terhadap Wajib Pajak efektif yang terdaftar, Account Representative, dan pejabat terkait pada KPP Pratama Jakarta Kebayoran Lama. Hasil pengujian menunjukkan bahwa hanya fungsi pelayanan yang berpengaruh positif terhadap kepatuhan perpajakan, sedangkan fungsi konsultasi dan pengawasan tidak. Hasil uji hipotesis secara simultan menunjukkan bahwa ketiga fungsi tersebut berpengaruh positif terhadap kepatuhan perpajakan Wajib Pajak.

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This study is conducted to provide empirical evidence about influence of service, consultation, and supervision functions of taxation undertaken by the Account Representative, either individually or simultaneously, to the taxpayer's compliance. The research method used is mixed method. The research is conducted by surveying the taxpayer effectively registered, Account Representative, and relevant officials on KPP Pratama Jakarta Kebayoran Lama. The result shows that only service function which has positive influence on tax compliance, while the consultation and supervision functions do not have influence. Simultaneous hypothesis test results show that these three functions positively effect on tax compliance."

"Indonesian tax reform could increase and maintain self - budget for development, which is not depending to oil and gas sector. For this condition, this is the time to achieve tax implementation to improve the quality, such as increasing certainty and tax - compliance. One of these efforts, in income tax there is achieving in time limitation to adjust the estimated tax payment based on tax - audit. Compliance with the income tax requires affirmative actions from each taxpayer in certain condition, but in another side income tax is one of the instrument of public policy to distribute the costs of government.This adjustment for tax payment is the example of estimated tax which is not having strong administrative sanctions for establishing commitment between taxpayer and government to secure the revenue. In another conditions, this action face the fluctuated business, the need professionalism of tax audit, and poor accounting system from taxpayer that can bring to uncertain condition and can increase the incompliance.The goals of this thesis are showing if there is disparity condition before and after limitation to adjust the estimate tax payment from based on tax - audit, and analyzing the conditions which appear from application in Jakarta Cakung Dua administmtive tax office (KPP Jakarta Cakung Dua) to eliminate the negative sides of application and get the benefit for the revenue and compliance. The reasons to choose KPP Jakarta Cakung Dua are new ofice to improve tax revenue and having taxpayer population as usual.Research--operation is comparative study with chi - square method to know the disparity and proportional comparative as a qualitative analyzing dependent variables of compliance to describe the conditions. The methods to collect of data are literature study and collecting premier data in KPP Jakarta Cakung Dua.The summaries of this study are there is no disparity compliance before and after limitation, and there are some conditions which are influenced by this adjustment. These conditions are this action is influenced by business fluctuation, could increase formal compliance, and could apply effectively in the official counting of tax liability personal taxpayer.To establish the compliance in KPP Jakarta Cakung Dua, it must imply the efective tax - audit and audit other taxpayers to build the deterrent effect. And for the tax head - office, it must manage the systematic tax - audit managerial to give effectively and efficient result such as RGTF and extra effort which could boost tax revenue. And there is potential tax - revenue from the officiaI counting of tax liability personal taxpayer."