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"Di tengah tingginya demand akan pendidikan tinggi, setiap perguruan tinggi semakin memfokuskan usahanya pada student loyalty yang merupakan faktor pendukung untuk perguruan tinggi dapat bersaing. Penelitian ini bertujuan untuk menguji apakah student satisfaction berperan sebagai mediator terhadap hubungan student-faculty relationship quality dan student loyalty di kalangan mahasiswa Indonesia. Partisipan penelitian ini adalah 150 mahasiswa berstatus aktif dari perguruan tinggi di Indonesia. Tiga alat ukur yang digunakan dalam penelitian ini adalah alat ukur Student Loyalty dari Li (2013) yang diadaptasi dalam Bahasa Indonesia oleh Hadi (2018), adaptasi Student-Faculty Relationship Quality Scale dari Snijders et al. (2017), dan alat ukur Student Satisfaction dari Tuan (2012) yang diadaptasi dalam Bahasa Indonesia oleh Abdallah (2013). Hasil penelitian menunjukkan bahwa student satisfaction berperan sebagai mediator terhadap hubungan student-faculty relationship quality dan student loyalty di kalangan mahasiswa Indonesia (F(2,147) = 151,744, p < 0,01, R2  = 0,674). Penelitian selanjutnya disarankan untuk meneliti setiap dimensi dari student-faculty relationship quality untuk mendapatkan hasil yang lebih mendalam terkait hubungan masing-masing dimensi dengan student satisfaction dan student loyalty.

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In the midst of high demand for higher education, every university is increasingly focusing its efforts on student loyalty, which is a supporting factor for universities to be able to compete. This research aims to test whether student satisfaction acts as a mediator in the relationship between student-faculty relationships quality and student loyalty among Indonesian undergraduate students. The participants in this research were 150 active undergraduate students from universities in Indonesia. The three measuring scales used in this research are Student Loyalty scale developed by Li (2013) and adapted into Bahasa Indonesia by Hadi (2018), the adaptation of the Student-Faculty Relationship Quality Scale from Snijders et al. (2017), and Student Satisfaction scale developed by Tuan (2012) and adapted into Bahasa Indonesia by Abdallah (2013). The result of this research found that student satisfaction acts as a mediator in the relationship between student-faculty relationship quality and student loyalty among Indonesian undergraduate students (F(2,147) = 151.744, p < 0.01, R2 = 0.674). Future research is recommended to further examine each dimension of student-faculty relationship quality to obtain a more in-depth result and explanation regarding its relationship with student satisfaction and student loyalty."

"Loyalitas mahasiswa menjadi salah satu faktor penting bagi keberlangsungan dan keberlanjutan institusi perguruan tinggi. Penelitian ini bertujuan untuk menguji peran komitmen mahasiswa terhadap perguruan tinggi sebagai mediator dalam hubungan antara kepuasan mahasiswa dan loyalitas mahasiswa. Alat ukur yang digunakan pada penelitian ini adalah  Students' Commitment to the Educational Institutes dari Alvi dan Sharma (2021), alat ukur Student Loyalty yang dikembangkan oleh Li (2013) dan diadaptasi ke dalam Bahasa Indonesia oleh Hadi (2018), serta alat ukur Student Satisfaction yang dikembangkan oleh Tuan (2012) dan diadaptasi ke dalam Bahasa Indonesia oleh Abdallah (2013). Data diambil dari 120 mahasiswa strata satu yang sedang menempuh perkuliahan minimal semester enam di perguruan tinggi di Indonesia. Analisis dilakukan menggunakan SPSS Versi 29.0.2.0 dan PROCESS versi 4.3. Hasil analisis PROCESS (Model 4) menunjukkan bahwa komitmen mahasiswa terhadap perguruan tinggi memediasi hubungan antara kepuasan mahasiswa dan loyalitas mahasiswa (𝛽 = .11, BootSE= .036, CI 95% [.04, .18]). Penelitian ini menunjukkan apabila kepuasan mahasiswa meningkat, maka komitmen mahasiswa terhadap perguruan tingginya akan meningkat, diikuti peningkatan loyalitas mahasiswa pada perguruan tingginya.

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Student loyalty is a crucial factor for the sustainability and continuity of higher education institutions. This study aims to examine the role of student commitment to higher education institutions as a mediator in the relationship between student satisfaction and student loyalty. The measurement tools used in this study are the Students' Commitment to the Educational Institutes from Alvi and Sharma (2021), the Student Loyalty Scale developed by Li (2013) and adapted into Indonesian by Hadi (2018), and the Student Satisfaction Scale developed by Tuan (2012) and adapted into Indonesian by Abdallah (2013). Data were collected from 120 undergraduate students who were in at least their sixth semester at various higher education institutions. The analysis was conducted using SPSS Version 29.0.2.0 and PROCESS version 4.3. The results of the PROCESS analysis (Model 4) indicate that student commitment to their educational institution mediates the relationship between student satisfaction and student loyalty (𝛽 = .11, BootSE= .036, CI 95% [.04, .18]). This study demonstrates that when student satisfaction increases, their commitment to the institution also increases, leading to an enhancement in student loyalty."