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"Penelitan ini bertujuan untuk mengetahui adanya pengaruh peningkatan kualitas hubungan atasan - bawahan terhadap perilaku kewarganegaraan organisasi di PT LH. Berdasarkan data awal berupa Interview, FGD dan kuesioner diagnosa organisasi (ODQ), menunjukkan bahwa perilaku kewarganegaraan organisasi di PT LH masih perlu ditingkatkan. Kualitas hubungan antara atasan dan bawahan diduga berpengaruh terhadap perilaku kewarganegaraan organisasi. Hal ini dibuktikan dengan mengukur pengaruh kualitas hubungan atasan - bawahan terhadap perilaku kewarganegaraan organisasi. Kualitas hubungan atasanbawahan diukur dengan menggunakan kuesioner LMX-MDM dari Liden & Maslyn (1998) yang telah diadaptasi oleh Radikun (2010). Kuesioner kualitas hubungan atasan-bawahan ini terdiri dari 11 item (α=0,877). Sementara kuesioner perilaku kewarganegaraan organisasi menggunakan kuesioner dari Organ (1988) yang terdiri dari 18 item (α = 0,812). Hasil perhitungan uji regresi pada 40 responden memperoleh hasil R2 =0,117 (p<0,05) yang berarti kualitas hubungan atasan-bawahan mempengaruhi perilaku kewarganegaraan organisasi sebesar 11,7%. Dari keempat dimensi kualitas hubungan atasan-bawahan, dimensi kontribusi yang memiliki sumbangan paling besar terhadap perilaku kewarganegaraan organisasi. Berdasarkan hasil tersebut, maka dilakukan intervensi untuk meningkatkan kualitas hubungan ataan-bawahan, khususnya dimensi kontribusi yang diharapkan dapat meningkatkan perilaku kewarganegaraan organisasi. Intervensi yang dilakukan berupa pelatihan effective coaching kepada para manajer di PT LH.

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This study aims to investigate the effect of improving leader member exchange to organizational citizenship behavior in PT. LH. Based on initial data from Interview, focus group discussions, and organizational Diagnosis Questionnaire (ODQ), the researcher found that organizational citizenship behavior in PT.LH still need improvement. Low quality of the leader member exchange are assumed to affect organizational citizenship behavior. This is evidenced by measuring the effect of leader member exchange to organizational citizenship behavior. Leader-Member Exchange was measured using LMX-MDM from Liden & Maslyn (1998) which has been adapted by Radikun (2010). LMX-MDM is consists of 11 items (α = 0.877). While organizational citizenship behavior measured by using a questionnaire from Organ (1988) which consists of 18 items (α = 0.812). The results of calculations using simple regression from 40 respondents showed R2 = 0.117 (p <0.05), which means the quality of LMX affects organizational citizenship behavior at 11.7%. Among four dimensions of LMX, contribution has the most influence and significant impact on organizational citizenship behavior. Based on these result, the intervention in this study was designed to increase leader member exchange, particularly contribution dimension in other to increase the organizational citizenship behavior of employees. Researcher then implemented effective coaching training towards manager in PT LH."

"ABSTRAKPenelitan ini bertujuan untuk mengidentifikasi faktor yang palingmempengaruhi work engagement serta membuat dan melaksanakan programintervensi melalui program pelatihan. Berdasarkan teori yang ada proceduraljustice yang termasuk dalam job resources serta psychological hardiness dancommitment to change yang termasuk dalam personal resources memilikipengaruh terhadap work engagement. Pengukuran melalui sampel penelitiansebanyak 78 karyawan menunjukkan bahwa psychological hardiness dancommitment to change memiliki korelasi yang signifikan terhadap workengagement. Sedangkan berdasarkan analisis pengaruh, hanya psychologicalhardiness saja yang memiliki pengaruh signifikan terhadap work engagementdimana unique contribution dengan sr2 = 0,208, p < 0,01. Peneliti kemudianmemfokuskan pada usaha peningkatan work engagement melalui pelatihan pada variabelyang belum memberikan pengaruh yang signifikan yaitu commitment to change. Selainmelihat pada signifikansi pengaruh faktor commitment to change, hal ini juga ditentukanoleh pertimbangan praktis perusahaan sebagai salah satu intervensi yang dapat dilakukanpada saat ini untuk mengoptimalisasikan work engagement pada PT.XYZ. Dari hasil ujisignifikansi perbedaan pre-dan post-test, ditemukan bahwa terdapat peningkatan skoryang signifikan dari variabel yang mengalami intervensi (commitment to change)sebelum dan setelah karyawan PT.XYZ diberikan pelatihan. Diharapkan dengan adanyapeningkatan commitment to change maka meningkatkan pula work engagement pada dirikaryawan.

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ABSTRACTThis research aims to identify the factors that most influence workengagement, and create and implement intervention programs through the trainingprogram. Based on the existing theory, procedural justice, which is included in jobresources, and also psychological hardiness and commitment to change, which isincluded in the personal resources, have an impact on work engagement.Measurements through 78 employees as sample show that psychological hardinessand commitment to change have a significant correlation to work engagement. Onthe other hand, based on the analysis of influence, only psychological hardiness hasa significant influence on work engagement, with the unique contribution sr2 =0.208, p < 0.01. The researcher then focused on trying to increase work engagementthrough training on a variable that has a less significant influence, namely thecommitment to change. In addition to looking at the significance of the influence ofcommitment to change, the focus is also determined by the practical considerationof the company, as one of the interventions that can be done at this time to optimizework engagement at XYZ Company. From the results from tests of significancedifferences in pre-and post-test, it is found that there is a significant increase inscores before and after the XYZ employees are given training on the variable thatwas intervened (commitment to change). It is expected that with the commitment tochange increase will also increase employees‘ work engagement."

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