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"This book takes the reader along the road toward understanding the purposes and processes of human service management. [In the book, the authors] begin by addressing some of the management challenges that may be unique to human service settings. [They] examine the environments that have an impact on human service organization and then move on to explore program planning, organizational design, human resource management, supervision, finances, information systems, program evaluation, leadership, and organizational change.-Pref."

"This year, 2012, the multi annual plan of KSBSI and the affiliated federation will end, and therefore CVN-I need to evaluate its. Basically, the goals of programs are (1) labour improvements for workers, and (2) capacity building of the affiliated sector organisations. By conducting an evaluation study, the result can be as inputs for designing the next programs as well as improving its subtantively and managerially. As an evaluation study, the main objectives are:

a) To assess the achievement and the performance of KSBSI as well as the affiliated sector organizations in term of implementing their multi annual programs

b) To assess of programme management quality of the multi annual plan by leadership and PME team(s), including to obtain organizational lessons learnt of its

c) To assess the quality and added value of the partnership between KSBSI and CNV International

d) To identify the challenging factors (internally and externally) which influenced KSBSI and the affiliated sector organizations for running their programme.

e) To assess the impact of programs at all levels and the sustainability of its

f) To provide recomendations for improving the next workplans as well as the program?s management.

Regarding those objectives, at least there are .... aspects that should be obtained from the process of evaluation are: relevance, eficiency, effectiveness, outputs, outcomes (intermediated results), impacts (intended results), sustainability, and other cross cutting issues (gender, difability, etc)."