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"Kepuasan pasien dapat di ukur menggunakan lima dimensi kepuasan (keandalan, ketanggapan, jaminan, empati, produk-produk fisik). Penelitian ini bertujuan untuk mengetahui kepuasan mahasiswa terhadap pelayanan Pusat Kesehatan Mahasiswa Universitas Indonesia (PKM UI) setelah dilakukan upaya perbaikan pelayanan. Desain penelitian ini adalah deskriptif sederhana. Teknik pengambilan sampel (n=106) menggunakan consecutive sampling. Hasil penelitian ini menunjukkan bahwa mahasiswa yang puas terhadap pelayanan PKM UI hanya sebesar 45%. Sebesar 57% puas pada dimensi ketanggapan, 52,38% puas pada dimensi jaminan, 42,80% puas pada dimensi kehandalan, 42,40% puas pada dimensi empati, dan 45,30% puas pada dimensi produk-produk fisik.

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Patient satisfaction can be measured using five dimensions of satisfaction (reliability, responsiveness, assurance, empathy, tangibles). This research aims to know student satisfaction about service of health care student center of Universitas Indonesia (PKM UI) after service improvement done by PKM UI. Design for this research was simple descriptive. The technique of sampling (n = 106) used consecutive sampling. The research showed that students who were satisfied to PKM UI’s services only 45%. 57% satisfied in dimension responsiveness, 52,38% satisfied in dimension assurance, 42,80% satisfied in dimension reliability, 42,40% satisfied in dimension empathy, and 45,30% satisfied in dimension tangibles."

"Mental health is one of Indonesia’s public health development goals. The Pangandaran District Administration of West Java is an expanded district that actively carries out various development programs, including mental health programs. This study aimed to identify public knowledge about mental health in Pangandaran District using quantitative descriptive method. The research population comprised residents of the Pangandaran District, and a sample was collected via cluster multistage sampling technique. The sample was gradually determined in the order of subdistricts, villages, subvillages, community units, and neighborhood units. The total sample was composed of 113 respondents. The questionnaire was developed based on theories and concepts on public mental health and distributed to participants after validity and reliability tests were conducted. The construct validity test result was between 0.303 and 0.764, which meant that all items were valid. The Kuder-Richardson 20 formula was used to test reliability, and the reliability coefficient was 0.887. Mathematical calculations were used for data analysis; data are presented as frequency distributions. In this study, 61.10% of the respondents had “less” knowledge, 33.59% had “good” knowledge, and the remaining 5.30% had “enough” knowledge of mental health. The results suggest that the local government should provide mental health education for the residents. For educational institutions, mental health programs should be a fundamental offering in Indonesian society."