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"An introduction to public health laboratories -- The basics of microbial analyses -- The basics of chemical analyses -- The basics of radiological analyses -- Clinical testing -- Water testing -- Food testing -- Air testing -- Terrorism preparedness and response -- Operations and management -- Laboratory data : uses and communication -- Links between laboratory work and other public health disciplines."

"The Second Edition of Stevenson's Operations Management features integrated, up-to-date coverage of current topics and industry trends, while preserving the core concepts that have made the text the market leader in this course for over a decade. Stevenson's careful explanations and approachable format support students in understanding the important operations management concepts as well as applying tools and methods with an emphasis on problem solving. Through detailed examples and solved problems, short cases and readings on current issues facing businesses, and auto-gradable end of chapter problems and application-oriented assignments available in Connect Operations Management, students learn by doing, and the Eleventh Edition continues to offer more support for 'doing Operations' than any other."