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"Tujuan dari penelitian adalah untuk merancang model dan matriks Key Risk Indicators (KRI) atau indikator risiko kunci atas risiko-risiko signifikan perusahaan, serta merancang proses penerapannya dalam proses manajemen risiko perusahaan. Penelitian merupakan studi kasus pada PT PJB Services yang bergerak dalam sektor ketenagalistrikan khususnya di bidang operasi dan pemeliharaan pembangkit listrik. Metode yang digunakan adalah kuantitatif dan kualitatif (metode campuran). Analisis dan perancangan KRI yang dilakukan berupa penentuan akar risiko, indikator pemantauan, serta ambang batas dari risiko-risiko signifikan yang berpengaruh dan berpotensi menggagalkan pencapaian target dan tujuan perusahaan yang tertuang dalam indikator performa kinerja utama. Risiko-risiko yang signifikan tersebut diidentifikasi dari penjabaran risiko strategis yang ditetapkan perusahaan dalam pedoman manajemen risiko tahun 2021, diantaranya risiko kalah bersaing dalam kompetisi pelanggan baru non-PLN grup dan  risiko tingginya angka pencapaian umur piutang perusahaan yang menyebabkan ketidakstabilan kondisi keuangan. Perancangan KRI diharapkan membantu perusahaan untuk melakukan proses pemantauan, terutama terhadap peristiwa-peristiwa yang menjadi indikasi terjadinya suatu risiko. Berdasarkan peringatan dan informasi dini dari KRI, perusahaan dapat melakukan berbagai tindakan mitigasi lebih awal guna mengurangi kemungkinan terjadinya peristiwa risiko maupun dampak yang ditimbulkan oleh risiko tersebut.

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The purpose of this research is to design a model and matrix of key risk indicators (KRI) for the company's significant risks, and to design a process for its implementation in the company's risk management process. This research is a case study at PT PJB Services that engaged in the electricity sector, especially in the field of operation and maintenance of power plants. The methods used are quantitative and qualitative (both methods). Analysis and design of KRI is carried out in the form of determining risk roots, monitoring indicators, as well as thresholds for significant risks that affect and have the potential to thwart the achievement of the company's targets and objectives as stated in its key performance indicators. These significant risks were identified from the strategic risk elaboration set by the company in the risk management guidelines for 2021, including the risk of losing out in the competition for new customers non-PLN group and the risk of the company's receivables aging rate being high which can lead to financial instability. The design of the KRI is expected to help the company to carry out the monitoring process, especially to events that are an indication of the occurrence of a risk. Based on early warnings and information from KRI, the company can take various mitigation actions earlier to reduce the possibility of risk events and impacts caused by these risks."