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"Leadership effectiveness influenced by a lot of factors. Factor perceived in (his research is: leader characteristics, job description, leader caring to employees, leader ability and skill, leader and employee relations, human resource and management support, leader behavior, employee?s effort, position power and external coordination. Objectives of the study are identifying factors which influence leadership effectivity, analyzing employee productivity, and factors which influence employee productivity at PT Bridgestone Tire Indonesia. Base oii research there are three primary factor that form leadership effectivemiess at Production division of PT. Bridgestone Tire of Indonesia that is: leader factor, work condition factor and the emnployee factor. From the three factor that form effectiveness of the leadership, the most factor that have an effect in improving productivity of the employees is the emuployees factor."

"Penelitian ini menganalisa tentang hubungan gaya kepemimpinan situasional Supervisor dengan kinerja karyawan bagian perawatan bangunan dan fasilitas PT Fajar Mekar Indah Area Gedung Bidakara. Penelitian ini adalah penelitian kuantitatif dengan pendekatan eksplanatif.Hasil dari penelitian ini menunjukkan bahwa gaya kepemimpinan situasional memiliki hubungan yang positif dengan kinerja karyawan, dimana bila gaya kepemimpinan situasional bertambah baik maka kinerja karyawan akan menjadi lebih baik dan sebaliknya.Penulis menyarankan Supervisor sebaiknya dapat menerapkan gaya kepemimpinan sesuai dengan tingkat kematangan karyawan. Dengan gaya kepemimpinan yang tepat diharapkan dapat meningkatkan kinerja karyawan yang sedang menurun.

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This research analyze for Correlation between the Situational Leadership Style of Supervisor with Employee's Performance of Maintenance Building and Facility Division PT. Fajar Mekar Indah Bidakara Tower. This research is explanative with quantitative approach.This research result is show that the situational leadership style of Supervisor has positive relationship with employee's performance, where if the situational leadership style of Supervisor is increase, so with employee's performance and vice versa.The writer suggests that Supervisor could apply leadership style appropriate with the situation. It's expected to improve employee?s performance which is in decline with exact leadership style."

"Organization is a media to achieve an objective. For business organization, maximum profit is it?s main objective. Organization need human resources to run their activities and achieve their objectives. Leadership is a major determinance of organizational effectiveness.

Organization need a leader to control the employee?s activities. In business organization, leader is a key position to maintain a good relationship with the top, middle manager and also their subordinates. At Head Office PT CV Titipan Kilat in Jakarta, Customer Service Division is one of the divisions that has important role in achieving company?s vision. This Division is led by a Customer Service Chief. A Customer Service Chief motivates employees for having good motivation.

Therefore, in motivating emplyees, a Customer Service Chief applicates Situational Leadership Model. Indeed, there are problems in applicating that model. This case is caused by a few employees remain have bad performances. For knowing these problems, Customer Service Chief try to ask the causes o problems directly toward such employees. This way, at least a Customer Service Chief knows employee perception of applicated Situational Leadership Model.

This research is aimed to find out how the employee perception of Situational Leadership Model of Customer Service?s Chief at Head Office PT CV Titipan Kilat in Jakarta. Gibson, Ivancevich, and Donnelly explained that perception is cognitive process used to interpret something and understand its environment. From the result of research concerning employees toward leadership style, the obtained image shows that each employee has different perception to applied Situational LeadershipModel. This matter can be seen from the various most respondents who answer the same statement. Based of the theory used in studying style of this leadership is related at theory of Hersey and Blanchard, by using model of situational approach which based of relation among functional behavior, behavioral relation, and subordinate maturity level.

This research uses the approach of quantitative and survey technique. Collected data in this research is a quantitative data based on questioner to Customer Service Employees at PT CV Titipan Kilat. Analysis technique in this research use descriptive statistical analysis, which analyses data according to Tables of Frequency.

From these data, it can be concluded that the result of employee perceptions of telling leadership model is shown by low criteria percentage of 60.34%. Selling leadership model is shown by high criteria percentage of 73.77%, meanwhile another leader model, participating is shown by high criteria percentage of 69% and delegating leadership model is shown by low criteria percentage of 54.94%.

Aboved analysis can be concluded that the employee perceive Customer Service Chief at Head Office PT CV Titipan Kilat in Jakarta tend to use Selling Leadership Model. Therefore, Customer Service Chief in using Situational Leadership Model should anticipate the existing problems. Customer Service Chief should apply two way-communicating by much listening employess."