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"Penelitian ini bertujuan untuk mengetahui faktor-faktor yang memengaruhi Knowledge Sharing di Bank Mandiri Kantor Pusat dan mengetahui kendala apa saja yang dihadapi Bank Mandiri Kantor Pusat dalam penerapan knowledge sharing. Penelitian ini adalah penelitian kualitatif dengan jenis penelitian eksploratif. Teknik Pengumpulan data yang digunakan adalah wawancara dan studi literatur. Hasil penelitian menunjukkan bahwa secara umum Plaza Bank Mandiri Kantor Pusat sudah menerapkan knowledge sharing, hanya saja dalam implementasinya masih belum ideal. Selain itu, penerapan Manajemen Pengetahuan khususnya knowledge sharing formal di Bank Mandiri masih menghadapi beberapa kendala yang menjadikan penerapan knowledge sharing formal di Bank Mandiri Kantor Pusat tidak dapat berjalan sesuai dengan yang diharapkan.

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This research aims to know about the factors That Affect The Implementation of Knowledge Sharing in Mandiri Bank Head Office and find out what the constrainsts are faced by Mandiri Bank Head Office. This research is a qualitative research with the type of explorative research. Data collection techniques used interviews and literature studies. Results showed generally in Mandiri Bank Head Office has been properly application of knowledge sharing, only the implementation is still not ideal. In addition, knowledge management implementation especially formal knowledge sharing in Mandiri Bank Head Office is still facing several obstacles that make the formal application of knowledge sharing in the Bank Mandiri Bank can?t run as expected."

"ABSTRAKKnowledge sharing merupakan interaksi sosial yang melibatkan pertukaranpengetahuan, pengalaman, dan keterampilan pegawai dalam suatu organisasi.Knowledge sharing capability adalah kemampuan individu untuk berbagipengalaman, keahlian dan pengetahuan dengan karyawan lain dalam organisasi.Kegiatan knowledge sharing di Pusat Komunikasi Kementerian Luar Negeri(Puskom Kemlu) masih belum optimal, sehingga perlu diidentifikasi faktor-faktorapa saja yang mempengaruhi kemampuan berbagi pengetahuan (knowledgesharing capability) pegawai. Penelitian ini bertujuan untuk mengidentifikasifaktor-faktor yang dapat mempengaruhi kemampuan berbagi pengetahuan(knowledge sharing capability) pegawai dalam hal ini Pejabat Komunikasi (PK)di Puskom Kemlu. Metode pengumpulan data adalah pendekatan kuantitatifmenggunakan metode survei dengan menyebarkan kuesioner kepada 180 PK diPusat Komunikasi Kementerian Luar Negeri maupun Perwakilan RI di luarnegeri. Teknik analisis data yang digunakan adalah statistik deskriptif, analisiskorelasi, analisis regresi linier sederhana dan analisis regresi linier berganda.Model penelitian ini mengajukan 13 (tigabelas) faktor yang terbagi kedalam 4dimensi yaitu individu, budaya organisasi, struktur organisasi (dimensi nonteknis)dan teknologi (dimensi teknis). Hasil dari penelitian ini didapatkan 5(lima) faktor yang secara nyata dapat mempengaruhi kemampuan berbagipengetahuan (knowledge sharing capability) PK di Puskom Kemlu. Kelima faktortersebut adalah job satisfaction (dimensi individu), social network (dimensibudaya organisasi), work process (dimensi struktur organisasi), ICT infrastructuredan end user focus (dimensi teknologi). Dari hasil analisis regresi linier bergandadidapatkan nilai koefisien determinasi yang disesuaikan sebesar 0.463 yangmenyatakan bahwa proporsi variasi keseluruhan variabel dependen (knowledgesharing capability) yang dapat dipengaruhi oleh kelima faktor tersebut adalahsebesar 46.3%, sedangkan sisanya 53.7% dipengaruhi oleh variabel lain yangtidak dijelaskan dalam model ini. Hal tersebut menunjukkan bahwa dalam modelregresi ini, kelima faktor yang dihasilkan cukup baik digunakan untukmenjelaskan variabel dependennya.

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ABSTRACTKnowledge sharing is a social interaction that involves the exchange ofknowledge, experience, and skills of employees in an organization. Knowledgesharing capability is the ability of individuals to share experiences, expertise andknowledge with other employees in the organization. Knowledge sharingactivities in the Communication Center Ministry of Foreign Affairs is still notoptimal, so it is necessary to identify the factors that influence the ability to shareknowledge (knowledge sharing capability) employees. This study aims to identifythe factors that may affect the ability to share knowledge (knowledge sharingcapability) employees in this regard Communications Officials (PK) at the Centrefor Communication Ministry of Foreign Affairs. Data collection method is aquantitative approach using survey method by distributing questionnaires to 180Communications Officer at the Communication Center Ministry of ForeignAffairs and Indonesian Representative abroad. The data analysis technique used isdescriptive statistics, correlation analysis, simple linear regression analysis andmultiple linear regression analysis. The research model proposes 13 (thirteen)factors were divided into four dimensions: individual, organizational culture,organizational structure (non-technical dimensions) and technology (technicaldimensions). The results of this study found five (5) factors which cansignificantly affect the knowledge sharing capability of CommunicationsOfficials at the Communication Centre Ministry of Foreign Affairs. The fifthfactor is job satisfaction (individual dimension), social networks (dimensions oforganizational culture), work process (dimensions of organizational structure),ICT infrastructure and end user focus (technological dimension). From the resultsobtained multiple linear regression analysis adjusted coefficient of determinationvalue of 0.463 which states that the proportion of the overall variation in thedependent variable (knowledge sharing capability) that can be affected by fivefactors amounted to 46.3%, while the remaining 53.7% is influenced by othervariables that are not explained in this model. It shows that in this regressionmodel, five factors produced quite well used to explain the dependent variable."

"Badan Pusat Statistik (BPS) merupakan lembaga pemerintahan yang bertugas melakukan kegiatan statistik berupa sensus dan survei untuk menyediakan kebutuhan data bagi pemerintah, masyarakat dan pihak swasta. Untuk mengoptimalkan proses bisnis utama BPS dalam memproduksi data dan memberikan layanan data kepada pengguna dibutuhkan ketersediaan infrastruktur dan layanan teknologi informasi (TI) yang berkualitas. Semua layanan TI di lingkungan BPS diharapkan dapat diberikan sesuai dengan target yang telah disepakati dalam Service Level Agreements (SLA). Namun kenyataannya, pada laporan yang didapatkan dari sistem informasi pusat layanan TI BPS, terdapat beberapa layanan TI yang waktu penyelesaiannya melebihi jatuh tempo atau target yang sudah ditetapkan. Permasalahan ini disebabkan karena kurangnya tingkat knowledge sharing pegawai dalam memberikan layanan TI. Penelitian ini bertujuan untuk menganalisis faktor-faktor yang memengaruhi knowledge sharing pegawai, serta memberikan rekomendasi untuk meningkatkan knowledge sharing pegawai dalam layanan TI di Direktorat Sistem Informasi Statistik (SIS) BPS. Kerangka teoretis yang dirancang pada penelitian ini mengadopsi dari penelitian-penelitian sebelumnya dengan menggunakan dimensi individu, organisasi, dan teknologi. Penelitian ini merupakan penelitian studi kasus, survey research dengan pendekatan metode kuantitatif dan metode kualitatif untuk menyusun rekomendasi peningkatan knowledge sharing pegawai. Pengumpulan data dilakukan melalui survei dan analisis data dalam penelitian ini menggunakan teknik Partial Least Squares Structured Equation Model (PLS-SEM). Berdasarkan hasil analisis, faktor-faktor yang terbukti berpengaruh terhadap kemampuan pegawai dalam melakukan knowledge sharing di Direktorat SIS adalah self efficacy, personal expectation, social capital, IT utilization dan end user focus.

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Badan Pusat Statistik (Central Bureau of Statistics) is non-departmental government institute of Indonesia that is responsible for conducting a statistical survey to provide data needs for governments, communities and private parties. Quality infrastructure and information technology (IT) services are needed to optimize BPS main business processes in producing data and providing data services to users.

All IT services in the BPS environment are expected to be provided by targets agreed upon in Service Level Agreements (SLAs). However, in reality, the reports obtained from IT service centre information system contained IT services whose completion time exceeded the predetermined time target. This problem is caused by the lack of level of employee knowledge sharing in providing IT services.

This study aims to analyze the factors that influence employee knowledge sharing and also provide recommendations for improving employee knowledge sharing capabilities in IT services at the Directorate of Statistical Information Systems (SIS) BPS. The theoretical framework designed in this study adopts from previous studies using individual, organizational, and technological dimensions.

This research is a case study research, survey research with quantitative method approach and qualitative method to develop recommendations for increasing employee knowledge sharing capabilities. Data collection was carried out through surveys and analyzed by Partial Least Squares Structured Equation Model (PLS-SEM) techniques.

Based on the results of the analysis, the factors that proved to influence the ability of employees to carry out knowledge sharing were self-efficacy, personal expectation, social capital, IT utilization and end-user focus."

"Sharing pengetahuan dapat memberikan manfaat untuk mencapai individu dan tujuan organisasi. Knowledge sharing diantara petugas pengelola BMN berperan penting dalam mewujudkan pengelolaan BMN yang tertib administrasi dan tertib pengelolaan. Namun, knowledge sharing pada komunitas pengelolaan BMN LIPI belum optimal, sehingga perlu diidentifikasi faktor apa saja yang mempengaruhi petugas pengelola BMN LIPI untuk melakukan knowledge sharing.Penelitian ini bertujuan untuk mengidentifikasi faktor-faktor yang dapat mempengaruhi perilaku knowledge sharing pada komunitas pengelolaan BMN LIPI. Model penelitian ini dikembangkan berdasarkan Theory of Planned Behavior sebagai kerangka teoritis dan diadaptasi ke dalam konteks knowledge sharing serta dikombinasikan dengan konstruk-konstruk yang didapat dari penelitian terdahulu. Data yang digunakan dalam penelitian ini merupakan data primer dari hasil penyebaran kuesioner kepada petugas pengelola BMN satker LIPI serta pembina pengelola BMN LIPI. Sampel survei terdiri dari 101 responden dan teknik analisis data yang digunakan adalah Structural Equation Modelling (SEM) dan analisis jalur (Path Analysis) dengan menggunakan software AMOS (Analysis of Moment Structure).Berdasarkan hasil analisis ditemukan bahwa attitude toward knowledge sharing dipengaruhi oleh expected reciprocal benefit, sedangkan perceived behavioral control dipengaruhi oleh resource availability dan technology. Attitude toward knowledge sharing dan perceived behavioral control berpengaruh positif terhadap intention to share yang pada akhirnya secara positif mempengaruhi knowledge sharing behavior. Perceived behavioral control juga terbukti dapat mempengaruhi perilaku knowledge sharing baik secara langsung maupun tidak langsung melalui niat (intention) untuk melakukan knowledge sharing. Hasil penelitian ini diharapkan dapat berguna untuk mengoptimalkan budaya knowledge sharing pada komunitas pengelolaan BMN di lingkungan LIPI.

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Sharing knowledge can provide benefits to achieve individual and organization‟s goals. Sharing knowledge among state property management (SPM)‟s officer is very crucial in making a good state property management in administrative order. In fact, sharing knowledge in SPM‟s officer in LIPI is not optimum yet, so that it needs to be identified which factors that influence SPM‟s officer in LIPI to do so.

This study is aimed to identify the factors which influence the behavior of community of SPM‟s officer in LIPI to share knowledge. The model of this research is developed base on the Theory of Planned Behavior which is used as theoretical framework and adapted to the context of sharing knowledge as well as combined with the constructs from the previous study. The data that are used in this study are the primary data from the questionnaires which are spread to the officers and supervisors of SPM in LIPI. The survey‟s samples consist of 101 respondents and it uses Structural Equation Modeling (SEM) and Path Analysis as technical data analysis by using Analysis of Moment Structure (AMOS) software.

The result of analysis found that the attitude toward sharing knowledge is influenced by the expected reciprocal benefit, while, perceived behavioral control is influenced by resource availability and technology. The attitude toward knowledge sharing and perceived behavioral control has a positive impact to the intention to share which eventual positively influence the knowledge sharing behavior. The perceived behavioral control is also proved to influence the behavior of both direct and indirect knowledge sharing (intention). The result of this study is considered to be useful in optimizing the culture of sharing knowledge among SPM‟s officer community in LIPI."

"ABSTRAKPenelitian ini dilatarbelakangi oleh pencapaian organisasi PLN pada survei efektivitas organisasi PLN dalam hal kriteria kesiapan budaya berkinerja unggul yang berada di bawah target. Pencapaian yang tidak sesuai target tersebut menjadi masalah karena arah strategis Perusahaan Listrik Negara (PLN) pada periode 2020-2025 adalah masa unggul (excellence). Perusahaan memerlukan upaya untuk mempertahankan atau memperoleh keunggulan kompetitif, salah satunya dengan menerapkan knowledge sharing. Knowledge sharing diharapkan mampu memperkuat hubungan budaya unggul dan kinerja organisasi, namun kegiatan knowledge sharing belum menjadi budaya yang melekat dan belum dapat dijamin keberlanjutannya, khususnya di level manajemen, padahal perusahaan berharap budaya berbagi pengetahuan ini dapat meningkat. PLN pun telah menyediakan sarana online knowledge sharing untuk pengambilan dan penyampaian informasi bagi pegawai, atau yang disebut dengan portal KM. Namun pengguna portal KM masih sedikit jika dibandingkan dengan jumlah seluruh pegawai. Padahal aliran aset pengetahuan harusnya berjalan rutin sehingga mendorong tumbuhnya inovasi yang relevan dengan strategi perusahaan dan meningkatkan pencapaian kinerja unggul. Dengan penelitian ini, akan dilakukan survei terkait faktor-faktor yang memengaruhi praktik knowledge sharing perusahaan dan dampaknya terhadap kinerja unggul. Pengumpulan data dilakukan dengan sampling kuantitatif secara teliti pada fase pertama dan kualitatif pada fase kedua. Pengumpulan data kuantitatif dilakukan dengan melakukan sebuah survei berupa penyebaran kuesioner terhadap 688 responden, dengan jumlah kuesioner yang kembali dan valid sebanyak 170 kuesioner. Penelitian ini menggunakan metode PLS-SEM untuk olah data hasil kuesioner, yaitu dengan bantuan tools SmartPLS 3. Pada fase kualitatif, dilakukan validasi terhadap tiga pakar di bidang knowledge management di PLN untuk menghasilkan rekomendasi dalam meningkatkan kegiatan knowledge sharing dan dampaknya pada pencapaian kinerja unggul. Penelitian ini menggunakan metode penarikan kesimpulan dengan cara deduktif, yaitu kesimpulan dan saran dibuat berdasarkan hasil dari pembahasan. Hasil dari penelitian ini, faktor-faktor yang terbukti berpengaruh terhadap praktik knowledge sharing adalah management support, organization cullture, dan information and communication technology. Sedangkan pengaruh praktik knowledge sharing terhadap kinerja unggul memiliki pengaruh signifikan pada organization growth, cost reduction, dan innovativeness.

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ABSTRACT

This research is motivated by the achievement of the National Electricity Company or Perusahaan Listrik Negara (PLN) organization in a survey of the effectiveness of the PLN organization in terms of the criteria for a culture of excellence performance that is below the target. Achievement that is not on target is a problem because the strategic direction of the PLN in the 2020-2025 period is a period of excellence. Companies need efforts to maintain or gain a competitive advantage, one of which is by applying knowledge sharing. Knowledge sharing is expected to strengthen the relationship of excellence culture and organizational performance. However, knowledge sharing activities have not become an inherent culture and cannot be guaranteed of its sustainability, especially at the management level, even though the company hopes that this culture of sharing knowledge can increase. PLN has also provided an online knowledge sharing facility for information retrieval and delivery for employees, or what is called the KM portal. But KM portal users are still small when compared to the total number of employees. Though the flow of knowledge assets should run routinely so as to encourage the growth of innovations that are relevant to the company's strategy and increase the achievement of excellence performance. With this research, a survey will be conducted regarding the factors that influence the company's knowledge sharing practices and their impact on excellence performance. Data collection is done by careful quantitative sampling in the first phase and qualitative in the second phase. Quantitative data collection was carried out by conducting a survey in the form of distributing questionnaires to 688 respondents, with the number of questionnaires returning and valid as many as 170 questionnaires. This study uses the PLS-SEM method for data processing of questionnaire results, namely with the help of SmartPLS 3 tools. In the qualitative phase, three experts in the field of knowledge management in PLN were validated to produce recommendations for increasing knowledge sharing activities and their impact on achieving excellence performance. This study uses the method of drawing conclusions in a deductive way, ie conclusions and suggestions are made based on the results of the discussion. The results of this study, factors that have been proven to influence the practice of knowledge sharing are management support, organization cullture, and information and communication technology. While the effect of knowledge sharing practices on excellence performance has a significant effect on organizational growth, cost reduction, and innovativeness."