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"Currently, the prevalence of degenerative diseases in Indonesia is increased. The degenerative and chronic diseases need life-long treatment as well as changes in life style. On the other hand, long-life treatment using drugs will develop risks of adversedrug reactions or the possibilities of drug-drug interactions. In these circumstances, the role of a pharmacist is important to providing drug information and counselling,and patient education.However, there is evidence that pharmaceutical care in almost all pharmacies (drug dispensaries) in Indonesia is still ?drug-oriented?. Drug information is not adequate and is provided by pharmacy assistants (technicians). In order to implement pharmaceutical care practice that meets the ?Standard Competence for Pharmacy Practice? as well as consumer?s expectation, we need to know what is the exactly consumer?s expect in pharmaceutical care, particularly indrug information, and how is the commitment of the pharmacists to provide drug information of degenerative and chronic diseases in pharmaceutical care. For those reasons, a field survey has been carried out in Jakarta, Yogyakarta and Makassar to explore the consumer/patient?s opinions and needs for pharmaceuticalcare. A focus group discussion has also been done to explore the pharmacist commitment to provide drug information in pharmaceutical care practice. As a result, there is an indication of a discrepancy between the consumer/patient?s need for drug information and the commitment of pharmacists to provide drug information.Consumers have need for more drug information for all aspects including adverse drug reactions, drug interaction, what to do if adverse reaction occurred, duration of any treatments etc., not only drug indication and administration. On the other hand, pharmacists still need more knowledge and continuing education, particularly in pharmacotherapy and phamacology of drugs used for degenerativeand chronic diseases."

"Pelayanan kefarmasian adalah suatu pelayanan langsung dan bertanggung jawab kepada pasien yang berkaitan dengan sediaan farmasi dengan maksud mencapai hasil yang pasti untuk meningkatkan mutu kehidupan pasien. Pelayanan Kefarmasian di Rumah Sakit meliputi 2 (dua) kegiatan, yaitu kegiatan yang bersifat manajerial berupa pengelolaan sediaan farmasi, alat kesehatan, dan bahan medis habis pakai dan kegiatan pelayanan farmasi klinik. Pelaksanaan pelayanan farmasi klinis disesuaikan dengan standar yang telah ditentukan oleh pemerintah. Salah satu pelayanan farmasi klinis yang perlu dioptimalkan ialah pelayanan informasi obat, baik kepada pasien maupun kepada rekan sejawat yang bertugas. PIO di rumah sakit sangat diperlukan oleh pasien untuk memberikan jaminan pengobatan rasional, efektif, dan aman. Berdasarkan uraian diatas, dengan terlaksananya PIO sangat menguntungkan bagi pasien maupun pihak rumah sakit

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Pharmaceutical service is a direct and responsible service to patients related to pharmaceutical preparations with the aim of achieving definite results to improve the patient's quality of life. Pharmaceutical services in hospitals include 2 (two) activities, managerial activities in the form of managing pharmaceutical supplies, medical devices and consumable medical materials and clinical pharmacy service activities. The implementation of clinical pharmacy services is adjusted to standards determined by the government. One of the clinical pharmacy services that needs to be optimized is drug information services, both to patients and colleagues on duty. PIO in hospitals is very necessary for patients to provide guarantees of rational, effective and safe treatment. Based on the description above, implementing PIO is very beneficial for both patients and the hospital."

"Standar pelayanan kefarmasian adalah tolak ukur yang dipergunakan sebagai pedoman bagi tenaga kefarmasian dalam menyelenggarakan pelayanan kefarmasian. Standar pelayanan kefarmasian di puskesmas meliputi manajemen farmasi dan pelayanan farmasi klinik. Apoteker di puskesmas mempunyai tugas dan tanggung jawab untuk menjamin terlaksananya pengelolaan sediaan farmasi dan Bahan Medis Habis Pakai (BMHP) dan memberikan pelayanan farmasi klinik kepada pasien dengan efektif dan efisien, tepat sasaran, dan memprioritaskan pasien. Pelayanan resep merupakan salah satu kegiatan pelayanan farmasi klinik berupa rangkaian kegiatan mulai dari peracikan obat, penyerahan obat hingga pemberian informasi obat kepada pasien. Pelayanan resep di Puskesmas Kecamatan Ciracas telah menerapkan sistem resep terintegrasi dengan komputer sejak tahun 2022. Penerapan sistem tersebut masih tergolong baru, maka dari itu perlu dilakukan sosialisasi kepada pasien atau pengujung mengenai alur pelayanan resep elektronik di Puskesmas Kecamatan Ciracas. Penyusunan laporan khusus ini bertujuan untuk memberikan panduan berupa video mengenai alur pelayanan resep elektronik di Puskesmas Kecamatan Ciracas sebagai salah satu upaya untuk meningkatkan efektivitas dan efisiensi pelayanan resep. Panduan berupa video mengenai alur pelayanan resep elektronik di Puskesmas Kecamatan Ciracas ditayangkan menggunakan media elektronik dekat ruang farmasi di Puskesmas Kecamatan Ciracas. Video tersebut diharapkan dapat membantu bagi pasien atau pengujung Puskesmas Kecamatan Ciracas untuk menjadi lebih tertib dan memahami mengenai langkah-langkah pelayanan resep elektronik.

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Pharmaceutical service standards are benchmarks used as guidelines for pharmaceutical personnel in administering pharmaceutical services. Pharmaceutical service standards at puskesmas include pharmacy management and clinical pharmacy services. Apothecary at puskesmas have the duties and responsibilities of ensuring the management of pharmaceutical preparations and consumable medical materials and providing clinical pharmacy services to patients in an effective and efficient manner, on target, and prioritizing patients. Prescription service is one of the clinical pharmacy service activities in the form of a series of activities starting from dispensing drugs, dispensing drugs to providing drug information to patients. Prescription services at the Ciracas District Health Center have implemented a prescription system integrated with computers since 2022. The application of this system is still relatively new, therefore it is necessary to socialize to patients or visitors regarding the flow of electronic prescription services at the Ciracas District Health Center. The purpose of preparing this special report is to provide guidance in the form of a video regarding the flow of electronic prescription services at the Ciracas District Health Center as an effort to increase the effectiveness and efficiency of prescription services. A guide in the form of a video regarding the flow of electronic prescription services at the Ciracas District Health Center is displayed using electronic media near the pharmacy room at the Ciracas District Health Center. It is hoped that this video will help patients or visitors to the Ciracas District Health Center to become more orderly and understand the steps for electronic prescription services."

"Standar pelayanan kefarmasian merupakan tolak ukur yang dipergunakan sebagai pedoman bagi tenaga kefarmasian dalam menyelenggarakan pelayanan kefarmasian. Pengaturan standar pelayanan kefarmasian di apotek bertujuan untuk meningkatkan mutu pelayanan kefarmasian, menjamin kepastian hukum bagi tenaga kefarmasian, dan melindungi pasien dan masyarakat dari penggunaan obat yang tidak rasional dalam rangka keselamatan pasien. Mengingat pentingnya pelayanan kefarmasian yang harus diberikan oleh tenaga farmasi di apotek, maka tugas khusus ini dilakukan yang untuk mengamati pelaksanaan kegiatan pelayanan kefarmasian oleh petugas apotek di Aotek Kimia Farma 382 dan Pusat Pelayanan Obat RS Bhayangkara Brimob Depok kepada pasien. Data dalam tugas khusus ini dikumpulkan secara deskriptif berupa standar operasional prosedur (SOP) sistem penerimaan resep umum dan kredit. Dari hasil analisis mengenai sistem pelayanan kefarmasian pada Apotek Kimia Farma 382 dan Pusat Pelayanan Obat RS Bhayangkara Depok telah melakukan kegiatan pelayanan kefarmasian sesuai dengan Permenkes no. 73 Tahun 2016 tentang Sandar Pelayanan Kefarmasian dengan baik. Sistem pelayanan kefarmasian yang dilakukan yaitu pengkajian resep, dispensing, pelayanan informasi obat, dan pelayanan kefarmasian di rumah.

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Pharmaceutical service standards are benchmarks used as guidelines for pharmaceutical personnel in administering pharmaceutical services. Setting pharmaceutical service standards in pharmacies aims to improve the quality of pharmaceutical services, guarantee legal certainty for pharmaceutical staff, and protect patients and the public from irrational drug use in the framework of patient safety. Given the importance of pharmaceutical services that must be provided by pharmacists in pharmacies, this special task was carried out to observe the implementation of pharmaceutical service activities by pharmacists at Kimia Farma 382 Pharmacy and Drug Service Center at Bhayangkara Brimob Hospital, Depok, to patients. Data in this special assignment were collected descriptively in the form of standard operational procedures (SOP) for general prescription and credit acceptance systems. From the results of an analysis of the pharmaceutical service system at the Kimia Farma 382 Pharmacy and the Drug Service Center at the Bhayangkara Hospital, Depok, pharmaceutical service activities have been carried out in accordance with Permenkes no. 73 Tahun 2016 about Good Pharmaceutical Service Standards. The pharmaceutical service system that is carried out is prescription review, dispensing, drug information services, and home pharmacy services."

"Pelayanan kefarmasian merupakan bagian integral dari pelayanan kesehatan, dimana mutu atau kualitasnya perlu dijaga agar dapat meningkatkan kepuasan pasien. Pelayanan kefarmasian di apotek terdiri dari dua kegiatan, baik kegiatan manajerial ataupun pelayanan farmasi klinik. Apoteker yang bekerja di suatu apotek perlu melakukan evaluasi secara berkala terhadap dua aspek tersebut agar mutu pelayanan di apotek tersebut terjaga. Penelitian yang dilakukan dalam tugas akhir ini adalah terkait evaluasi mutu pelayanan kefarmasian di Apotek Kimia Farma Summarecon Bekasi berdasarkan indikator jumlah penolakan barang atau obat, waktu tunggu pelayanan resep obat, dan analisa resep. Observasi dan pengumpulan data dilakukan selama 28hari. Terdapat penolakan barang atau obat sebanyak 45 kali dengan tingkat persentase paling banyak yaitu obat keras dan paling sedikit adalah barang HV lainnya.Berdasarkan waktu tunggu pelayanan untuk obat resep racik dan non racik di Apotek Kimia Farma Summarecon Bekasi sudah baik dan sesuai dengan standar yang berlaku. Petugas Apotek Kimia Farma Summarecon Bekasi pun dinilai sudah melakukan pengkajian resep dengan tepat dan cermat untuk mencegah terjadinya medication error. Evaluasi mutu pelayanan kefarmasian di Summarecon Bekasi berdasarkan ketiga indikator tersebut sudah dilaksanakan dengan baik, namun sebaiknya evaluasi untukselanjutnya dilakukan atas dua faktor yaitu persepsi pasien dan layaan sesungguhnya yang diharapkan oleh pasien.

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Pharmaceutical services are an integral part of health services, where quality needs to be maintained in order to increase patient satisfaction. Pharmaceutical services in pharmacies consist of two activities, either managerial activities or clinical pharmacy services. Pharmacists who work in a pharmacy need to periodically evaluate these two aspects so that the quality of service at the pharmacy is maintained. The research carried out in this final assignment is related to evaluating the quality of pharmaceutical services at Kimia Farma Summarecon Bekasi Pharmacy based on indicators of the number of refusals of goods or medicines, waiting time for prescription drug services, and prescription analysis. Observations and data collection were carried out for 28 days. There were 45 rejections of goods or medicines with the highest percentage being hard drugs and the least being other HV goods. Based on the waiting time, the service for compounded and non-mixed prescription medicines at Kimia Farma Summarecon Bekasi Pharmacy is good and in accordance with applicable standards. Kimia Farma Summarecon Bekasi Pharmacy staff were also assessed as having reviewed prescriptions appropriately and carefully to prevent medication errors. Evaluation of the quality of pharmaceutical services at Summarecon Bekasi based on these three indicators has been carried out well, but further evaluation should be carried out on two factors, namely the perception of the actual service received by the patient and the actual service expected by the patient."

"Apotek jaringan merupakan sekelompok apotek yang dikelola oleh suatu perusahaan dan memiliki cabang dengan nama yang sama, yang digunakan sebagai sarana pelayanan farmasi klinik untuk meningkatkan mutu kehidupan pasien. Gambaran pelaksanaan kegiatan pelayanan farmasi klinik selama masa pandemi COVID-19 belum diketahui pada apotek jaringan di Indonesia. Penelitian deskriptif analitik dengan desain penelitian cross-sectional ini bertujuan untuk mengetahui perubahan pola pelayanan farmasi klinik di apotek jaringan Pulau Jawa dan Sumatera selama masa pandemi COVID-19. Metode perolehan sampel dilakukan dengan teknik convenience sampling. Data yang dikumpulkan adalah data primer dari total 60 sampel penelitian melalui online kuesioner yang selanjutnya dianalisis dengan menggunakan IBM® SPSS® versi 22. Dilakukan skoring data penelitian untuk memperoleh rerata skor pelaksanaan kegiatan dengan rentang skor 0-100, dimana rerata skor pelaksanaan menggambarkan seberapa baik pelaksanaan kegiatan pelayanan farmasi klinik yang dilakukan di apotek jaringan. Berdasarkan hasil penelitian, diketahui melalui hasil skoring bahwa pelaksanaan pelayanan farmasi klinik di apotek jaringan secara keseluruhan mengalami penurunan selama masa pandemi COVID-19. Pelayanan farmasi klinik di apotek jaringan memiliki rerata skor pelaksanaan sebelum masa pandemi sebesar 82,63 ± 16,16, sedangkan selama masa pandemi sebesar 73,99 ± 15,60. Terdapat perbedaan yang bermakna secara statistik dalam pelaksanaan pelayanan farmasi klinik di apotek jaringan Pulau Jawa dan Sumatera saat sebelum dan selama masa pandemi COVID-19 (p < 0,1) terutama pada kegiatan PIO, konseling, pelayanan kefarmasian di rumah, PTO, dan MESO. Selama masa pandemi COVID 19, secara keseluruhan terjadi perubahan pada pelaksanaan kegiatan pelayanan farmasi klinik di apotek jaringan Pulau Jawa dan Sumatera dengan adanya penerapan protokol kesehatan, pengimplementasian metode telefarmasi, dan pelayanan pengantaran obat ke rumah.

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A chain pharmacy is a group of pharmacies under a certain company divided into several branches with the same name, in which the practice of clinical pharmacy service is carried out to improve the quality of life of patients. The implementation of clinical pharmacy service standards during the COVID-19 pandemic is still unknown at chain pharmacies in Indonesia. This analytical descriptive study with a cross-sectional research design aimed to determine changes in the pattern of clinical pharmacy services in chain pharmacies in Java and Sumatra during the COVID-19 pandemic. The sampling method used was convenience sampling technique. Primary data was collected from a total of 60 research samples through online questionnaires and analyzed using IBM® SPSS® version 22. Scoring of research data is carried out to obtain an average score for the implementation of activities with a score range of 0-100, where the average score of implementation describes how well the implementation of clinical pharmacy service activities carried out in chain pharmacies.

The scoring results show that the implementation of clinical pharmacy services in chain pharmacies as a whole has decreased during the COVID-19 pandemic. Clinical pharmacy services at chain pharmacies have an average implementation score of 82,63 ± 16,16 before the pandemic period and 73,99 ± 15,60 during the pandemic period. There was a statistically significant difference in the implementation of clinical pharmacy services at chain pharmacies in Java and Sumatra before and during the COVID-19 pandemic (p < 0,1), especially in drug information services, counseling, home pharmacy care, drug therapy monitoring, and adverse drug reaction monitoring activities. During the COVID-19 pandemic, there was a change in the overall implementation of clinical pharmacy service activities in chain pharmacies across Java and Sumatra with the implementation of health protocols, telepharmacy methods, and home delivery services."

"Penelitian ini bertujuan untuk menganalisis nilai transaksi harian berdasarkan pelayanan resep maupun non resep, serta tingkat penolakan di Apotek Kimia Farma Summarecon Bekasi. Metode yang digunakan adalah analisis data transaksi harian selama periode tertentu dengan memperhatikan jenis pelayanan yang diberikan, baik resep maupun non resep, serta mencatat jumlah penolakan yang terjadi. Hasil analisis menunjukkan bahwa persentase yang dihasilkan dari nilai transaksi pada pelayanan tanpa resep lebih tinggi dibanding dengan resep dan nilai rata-rata basket size yaitu 2,1 perharinya yang menunjukan, minimal pembelian sebanyak 2 item pada seluruh transaksi perhariannya. Selain itu, tingkat penolakan juga memengaruhi kinerja apotek dalam memberikan pelayanan kepada pelanggan. Penelitian ini memberikan wawasan yang berguna bagi manajemen Apotek Kimia Farma Summarecon Bekasi dalam meningkatkan efisiensi pelayanan dan mengoptimalkan pendapatan melalui pemahaman yang lebih baik terhadap pola transaksi dan faktor-faktor yang memengaruhinya.

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This research aims to analyze the daily transaction value based on prescription and non-prescription services, as well as the rejection rate at Kimia Farma Summarecon Bekasi Pharmacy. The method used is analysis of daily transaction data over a certain period by paying attention to the type of service provided, both prescription and non-prescription, as well as recording the number of refusals that occur. The results of the analysis show that the resulting percentage of transaction value for non-prescription services is higher than with prescriptions and the average basket size value is 2.1 per day, which shows that there is a minimum purchase of 2 items in all daily transactions. Apart from that, the rejection rate also affects the pharmacy's performance in providing services to customers. This research provides useful insights for the management of Kimia Farma Summarecon Bekasi Pharmacy in improving service efficiency and optimizing revenue through a better understanding of transaction patterns and the factors that influence them.

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"Salah satu tugas dan fungsi apotek adalah sebagai tempat pengabdian profesi seorang apoteker. Apoteker memiliki kompetensi keilmuan bidang farmasi, telah mengucapkan sumpah/janji kepada Tuhan Yang Maha Esa, dan memiliki kode etik sebagai pedoman perilaku profesionalnya. Faktanya banyak laporan di media masa tentang kinerja apoteker yang belum optimal. Artikel ini menyampaikan hasil penelusuran dan ulasantentang peraturan peraturan terkait apotek yang telah berlaku di Indonesia. Peraturan perundang-undangan yang telah diberlakukan pemerintah terkait apotek meliputi St. No.419 tahun 1949, PP No.25 tahun 1980, Permenkes No.26 tahun 1981, Kepmenkes No. 278, 279 dan 280 tahun 1981, Permenkes No.240 tahun 1990, Kepmenkes No.347 tahun 1990, Permenkes No.922 tahun 1993, UU No.5 tahun 1997, UU No.22 tahun 1997, PP No.72 tahun 1998, UU No.8 tahun 1999, Kepmenkes No.1332 tahun 2002, UU No.29 tahun 2004, Kepmenkes No.1027 tahun 2004, dan Permenkes No.384 tahun 2007. Peraturan perundang-undangan terkaitapotek sudah memadai dan relevan dalam mendukung praktek profesional apoteker, masih diperlukan komitmen dan penegakan dalam melaksanaan peraturan.

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AbstractOne of pharmacy?s duty is being the place of pharmacist to serve patient profesionally. The fact, it was many report in mass media that pharmacist ?s performance is not good enough. Many pharmacy regulation already issued, this review report and discuss pharmacy regulations related to pharmacy. Regulation that have issued bygoverment about pharmacy ie: St. No.419 in 1949, Goverment regulations (PP) No.25 in 1980, Rule of Minister of Health (Permenkes) No.26 in 1981, Kepmenkes No. 278, 279 and 280 in 1981, Permenkes No.240 in 1990, Kepmenkes No.347 in 1990, Permenkes No.922 in 1993, Act (UU) No.5 in 1997, UU No.22 in 1997, PP No.72 in 1998, UU No.8 in 1999, Kepmenkes No.1332 in 2002, UU No.29 in 2004, Kepmenkes No.1027 in 2004, and Permenkes No.384 in 2007. Pharmacyregulations are enouh and relevance to support pharmacist practice, commitment to adhere the regulations and enforcement its implementation still required."