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"Abstract:This book guides healthcare students through the inner workings of one of today s most complex organizations: the modern acute-care hospital. From a history of hospitals and health care; to an explanation of the roles of management, physicians, nurses, and staff; to administrative and financial services, this essential text walks readers through every facet of the hospital organization. Today s hospital is an exercise in integrative care, interweaving multiple disciplines to deliver superior patient care. This book explores the vital collaboration between healthcare providers and diverse practices including clinical laboratory science, pharmacy, physical therapy, and social services, while evaluating the relationship of quality, efficiency, and cost. In this revised edition, new contributing experts augment each chapter with new material on subjects including hospital finance, medical records, nursing, and more."

"The new edition of this Shingo Prize-winning international bestseller lays out a framework for defining and understanding Lean hospitals. It starts off by examining the challenges faced by hospitals, including rising costs, falling reimbursement rates, employee retention, and patient safety and satisfaction. Full of examples and case studies, the second edition has been updated to reflect current pressures on hospitals, including the Affordable Care Act, and includes new and updated case studies. New material includes discussions on process audits, performance measures and suggestion management as well as a new chapter on strategy deployment."