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"Based on years of extensive experience working with Disney and other leading Fortune 500 companies, Jones and Kober present the World Class Excellence Model, a groundbreaking new operational model that enables organizations to achieve sustainable results by creating a culture of excellence for internal customers (employees) while building brand with highly satisfied, loyal external customers."

"In business, performance is key. In performance, how you organize can be the key to growth. In the past five years, the business world has seen the birth of a new breed of company--the exponential organization--that has revolutionized how a company can accelerate its growth by using technology. An ExO can eliminate the incremental, linear way traditional companies get bigger, leveraging assets like community, big data, algorithms, and new technology into achieving performance benchmarks ten times better than its peers. Three luminaries of the business world--Salim Ismail, Yuri van Geest, and Mike Malone--have researched this phenomenon and documented ten characteristics of exponential organizations. Here, In Exponential organizations, they walk the reader through how any company, from a startup to a multi-national, can become an ExO, streamline its performance, and grow to the next level"