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"ABSTRAKPenelitian ini bertujuan untuk mengetahui penerapan servant leadershippada Kantor Imigrasi dan Lembaga Pemasyarakatan di DKI Jakarta berdasarkanfaktor demografi pegawai. Data penelitian ini diambil dari 277 responden denganmenggunakan kuesioner Ehrhart (2004). Analisis data menggunakan metodestatistik deskriptif serta t-test dan one way ANOVA. Hasil penelitian menunjukkanbahwa penerapan servant leadership pada Kantor Imigrasi dan LembagaPemasyarakatan dalam kategori sedang. Faktor gender tidak memberikanperbedaan yang signifikan dalam penerapan servant leadership. Faktor golonganpangkat dan tingkat pendidikan memberikan perbedaan yang signifikan terhadappenerapan servant leadership secara keseluruhan.

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ABSTRACTThis study aim to analyze implementation of servant leadership at Immigrationand Correcction Bodies in DKI Jakarta based on demographic factor. Data for thisstudy was taken from 277 respondent by using Erhart’s questionnaire(2004). Datais analyzed by using descriptive statistics, t-test and one way ANOVA. The resultshow that implementation of servant leadership at Immigration and CorrectionBodies in the medium category. Gender didn’t make any significant difference inimplementation of servant leadership. Job rank and education level make asignificant differences in implementation of servant leadership."

"[Penelitian ini bertujuan untuk menguji hubungan antara Servant Leadership dan Team Effectiveness pada Kepala Seksi dan Kepala Ruangan di Rumah Sakit X Penelitian tersebut didasari pertimbangan bahwa masih ada kesenjangan Kompetensi Kepemimpinan Kelompok pada Kepala Seksi dan Kepala Ruangan di Rumah Sakit X serta belum tercapainya target kinerja pada semua unit kerja . Hasil penelitian menunjukkan bahwa terdapat hubungan positif yang signifikan antara Servant Leadership dan Team Effectiveness ( r = 0,64 dan p lebih kecil dari 0,05). Responden dalam penelitian ini sebanyak tujuh puluh orang, mereka merupakan bawahan dari Kepala Seksi dan Kepala Ruangan. Alat ukur yang digunakan dalam penelitian ini adalah Servant Leadership Questionnare (SLQ) yang diadaptasi dari Barbuto & Wheeler (2006) dan Team Effectiveness Questionnare (TEQ) dari Larson & LaFasto (1989). Berdasarkan hasil penelitian tersebut, peneliti mengusulkan program intervensi untuk meningkatkan Servant Leadership melalui Pelatihan Coaching dan Servant Leadership kepada manajer sebagai atasan dari Kepala Seksi dan Kepala Ruangan di Rumah Sakit X. Hasil pelatihan diharapkan dapat meningkatkan kemampuan Coaching dan perilaku Servant Leadership atau kepemimpinan yang melayani bagi para manajer. Selanjutnya para manajer diharapkan mampu melakukan Coaching kepada Kepala Seksi dan Kepala Ruangan, terutama dalam menerapkan kepemimpinan yang melayani sehingga efektivitas tim akan meningkat.;The purpose of this research is to examine the relationship between Servant Leadership and Team Effectiveness on Section Heads and Heads of Nurses in Hospital X. This research is based on the fact that there is a gap in leadership competencies cluster on Section Heads and Heads of Nurses as well as unachieved performance target in all units. This research shows that Servant Leadership is significantly related to Team Effectiveness (r=0,64, p<0,05). Data collected from 70 respondents, they are subordinate of the Section Heads and Heads of Nurses. Instruments used in this research are Servant Leadership Questionnaire (SLQ), adapted from Barbuto & Wheeler (2006) and Team Effectiveness Questionnaire (TEQ), by Larson & LaFasto (1989). Based on this finding, researcher proposes an intervention program to enhance Servant Leadership through Coaching and Servant Leadership Training to the managers as the superior of the Section Heads and Heads of Nurses. These training results are expected to enhance the managers’ ability in coaching and in displaying behaviors that reflect Servant Leadership. Furthermore, managers are expected to coach the Section Heads and Heads of Nurses, especially in implementing the servant leadership which will ultimately improve the team effectiveness, The purpose of this research is to examine the relationship between Servant Leadership and Team Effectiveness on Section Heads and Heads of Nurses in Hospital X. This research is based on the fact that there is a gap in leadership competencies cluster on Section Heads and Heads of Nurses as well as unachieved performance target in all units. This research shows that Servant Leadership is significantly related to Team Effectiveness (r=0,64, p<0,05). Data collected from 70 respondents, they are subordinate of the Section Heads and Heads of Nurses. Instruments used in this research are Servant Leadership Questionnaire (SLQ), adapted from Barbuto & Wheeler (2006) and Team Effectiveness Questionnaire (TEQ), by Larson & LaFasto (1989). Based on this finding, researcher proposes an intervention program to enhance Servant Leadership through Coaching and Servant Leadership Training to the managers as the superior of the Section Heads and Heads of Nurses. These training results are expected to enhance the managers’ ability in coaching and in displaying behaviors that reflect Servant Leadership. Furthermore, managers are expected to coach the Section Heads and Heads of Nurses, especially in implementing the servant leadership which will ultimately improve the team effectiveness]"

"Penelitian ini dilakukan untuk mendapatkan gambaran mengenai hubungan antara servant leadership dengan Leader-Member Exchange (LMX) pada komunitas berdasarkan kesamaan minat di Indonesia, dalam hal ini komunitas mobil retro JRF, dan seberapa besar sumbangan masing-masing dimensi servant leadership terhadap LMX. Pengukuran servant leadership menggunakan alat ukur Servant Leadership Scale (SLS) (Barbuto & Wheleer, 2006) dan pengukuran LMX menggunakan alat ukur Indonesian Quality of Work Life Questionnaire (Radikun, 2010). Partisipan dalam penelitian ini berjumlah 35 anggota komunitas. Hasil penelitian ini menunjukkan bahwa terdapat hubungan positif yang signifikan antara servant leadership dan LMX pada komunitas “JRF” (r = 0,798, p < 0.01). Selain itu, dimensi servant leadership yang memberikan kontribusi besar dan signifikan terhadap LMX adalah panggilan altruistis dan pemulihan emosional.

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This research was conducted to find the relationship between servant leadership and leader-member exchange (LMX) among interest based community on Indonesia, in this case on “JRF” retro car community, and how much quality of each servant leadership dimension contributes to quality of LMX. Servant leadership was measured using a modification instrument named Servant Leadership Scale (SLS) (Barbuto & Wheeler, 2006) and LMX was measured using a modification instrument named Indonesian Quality of Work Life Questionnaire (Radikun, 2010). The participants of this research are 35 community members. The main results of this research showed that servant leadership positively and correlated significantly with LMX among “JRF” community (r = 0,798, p < 0,01). Furthermore, the big contribution from dimensions of servant leadership toward LMX was altruistic calling and emotional healing."

"Meningkatkan kinerja karyawan menjadi fokus salah satu otoritas layanan publik di Indonesia untuk meningkatkan kualitas layanan publik pada kinerja yang akan datang disebabkan oleh penurunan indeks kepuasan masyarakat di tahun 2021 bila dibandingkan dengan periode sebelumnya. Banyak penelitian menunjukkan bahwa OCB diperlukan untuk meningkatkan kualitas layanan dan kinerja secara keseluruhan dalam organisasi sektor publik. Penelitian ini menguji pengaruh servant leadership (SL) terhadap organizational citizenship behavior (OCB) melalui peran mediasi public service motivation (PSM) dan affective commitment (AC). Model ini diuji menggunakan CB-SEM untuk menganalisis data dan menguji hipotesis penelitian. Temuan menunjukkan hubungan positif antara servant leadership dengan OCB (OCBI & OCBO), PSM, dan AC. Penelitian juga menemukan bahwa PSM dan AC memiliki pengaruh positif terhadap OCBI & OCBO serta memediasi hubungan antara SL dan OCBI serta OCBO. Hasil penelitian memberikan wawasan penting tentang bagaimana sektor publik dapat mengidentifikasi, mengembangkan, dan mempertahankan servant leader untuk memotivasi OCB karyawan.

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Improving employee performance has become a focus for public service authorities in Indonesia to enhance the quality of public services, as evidenced by a decline in the satisfaction index in 2021 compared to previous periods. Numerous studies have highlighted the importance of organizational citizenship behavior (OCB) in enhancing service quality and overall performance within the public sector organizations. This study examines the influence of servant leadership (SL) on OCB through the mediating roles of public service motivation (PSM) and affective commitment (AC). The proposed model is tested using covariance-based structural equation modeling (CB-SEM) to analyze the data and test the research hypotheses. The findings demonstrate a positive relationship between servant leadership and OCB (OCBI & OCBO), PSM, and AC. The study also reveals that PSM and AC have a positive influence on OCBI & OCBO and mediate the relationship between SL and OCBI as well as OCBO. These research findings provide crucial insights into how the public sector can identify, develop, and retain servant leaders to promote employee OCB."

"Penelitian ini bertujuan untuk mengetahui tingkat servant leadership, job social support, organization-based self-esteem, family satisfaction dan family quality of life pada Biro SDM. Selain itu penelitian ini juga ingin mengetahui pengaruh organizational-based self-esteem sebagai mediator dari variabel servant leadership dan job social support terhadap family satisfaction dan family quality of life. Responden penelitian ini adalah 100 pegawai tetap di Biro SDM BKF pada berbagai bidang dan tingkatan yang sudah bekerja lebih dari satu tahun dan sudah menikah. Pengujian pengaruh antar variabel dalam penelitian ini menggunakan regresi pada aplikasi SPSS. Hasilnya adalah OBSE terbukti memediasi pengaruh servant leadership dan job social support terhadap family satisfaction dan family quality of life.

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This study aims to determine the level of servant leadership, job social support, organization-based self-esteem, family satisfaction and family quality of life at the HR Bureau. In addition, this study also wants to know the effect of organizational-based self-esteem as a mediator of the servant leadership and job social support variables on family satisfaction and family quality of life. The respondents of this study were 100 permanent employees in the BKF HR Bureau in various fields and levels who had worked for more than one year and were married. Testing the influence of variables in this study uses regression in SPSS applications. The result is that OBSE has been proven to mediate the influence of servant leadership and job social support on family satisfaction and family quality of life."

"Industri manufaktur merupakan industri padat karya yang membutuhkan tenaga kerja besar. Industri ini membutuhkan pekerja yang memiliki perilaku kewargaan-organisasi, seperti mampu bekerja secara ekstra untuk mencapai produktivitas. Untuk dapat membangun perilaku kewargaan-organisasi dapat ditentukan dari beberapa faktor seperti kepemimpinan, & kepribadian yang dimiliki oleh para pekerja. Dari segi kepribadian, para pekerja sebaiknya dapat ramah dan mampu mengontrol emosinya. Pekerja yang tidak ramah dan memiliki emosi negatif dapat masuk dalam kategori machiavellianism. Disisi lain dalam faktor kepemimpinan, pekerja membutuhkan sosok seorang yang rendah hati, adil, bijaksana, dapat memotivasi mereka dalam bekerja, dapat memimpin mereka tanpa memikirkan kekuasaan, hingga dapat melayani kebutuhan para pekerja. Sosok ini dikenal sebagai kepemimpinan melayani. Penelitian ini akan meneliti peran kepemimpinan melayani sebagai moderasi dalam hubungan negatif antara machiavellianism dan perilaku kewargaan-organisasi pada pekerja industri manufaktur. Sebanyak 175 partisipan direkrut secara online untuk mengikuti penelitian ini. Adapun desain penelitian ini termasuk dalam kategori non-eksperimen dan sebuah studi korelasi. Teknik sampling yang digunakan yakni convenience sampling. Untuk mengukur machiavellianism digunakan skala Machiavellianism Personality Scale, kemudian untuk mengukur perilaku kewargaan-organisasi digunakan skala Organizational Citizenship Behavior Scale, dan untuk mengukur kepemimpinan melayani digunakan skala Servant Leadership Scale. Data diolah menggunakan software SPSS versi 25 dan dianalisis dengan analisis moderasi process macro hayes model 1. Hasil penelitian menunjukkan, kepemimpinan melayani tidak dapat memoderasi hubungan negatif antara machiavellianism dan perilaku kewargaan-organisasi pada pekerja industri manufaktur. Apabila pekerja mempersepsikan dirinya untuk memiliki seorang pemimpin yang melayani, maka hal tersebut tidak dapat memiliki efek moderasi terhadap machiavellianism dan perilaku kewargaan-organisasi (p = 0.38 > -0.05).

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The manufacturing industry is a labor-intensive sector that requires a substantial workforce. This industry demands workers with citizenship-organization behavior, such as the ability to work extra to achieve productivity. The development of citizenship-organization behavior can be influenced by factors such as leadership and the personalities of the workers. Regarding personality, workers should be friendly and capable of controlling their emotions. Unfriendly and negatively emotional workers may fall into the category of Machiavellianism. On the other hand, concerning leadership, workers require someone who is humble, fair, wise, and capable of motivating them at work, leading without a focus on power, and catering to the needs of the workers. This figure is known as servant leadership. This study aims to examine the role of servant leadership as a moderator in the negative relationship between Machiavellianism and citizenship-organization behavior among manufacturing industry workers. A total of 175 participants were recruited online for this study. The research design falls into the non-experimental category and is a correlational study. The sampling technique used is convenience sampling. Machiavellianism was measured using the Machiavellianism Personality Scale, citizenship-organization behavior was measured using the Organizational Citizenship Behavior Scale, and servant leadership was measured using the Servant Leadership Scale. Data were processed using SPSS version 25 software and analyzed with moderation analysis using the Hayes Process Macro Model 1. The study results indicate that servant leadership cannot moderate the negative relationship between Machiavellianism and citizenship-organization behavior in manufacturing industry workers. When workers perceive themselves to have a servant leader, it does not have a moderating effect on Machiavellianism and citizenship-organization behavior (p = 0.38 > -0.05)."

"Kinerja penyidik dan penyidik pembantu dalam melaksanakan pekerjaan investigasi terhadap kejahatan sering menjadi perhatian penting dalam pelayanan publik di bidang keamanan dan ketertiban. Namun demikian, tugas ini sering dianggap sebagai pekerjaan yang potensial terhadap kemungkinan penyalahgunaan kewenangan oleh anggota polisi. Terkait dengan hal ini, yang menjadi tujuan utama pelaksanaan penelitian ini adalah untuk mengkaji pengaruh budaya organisasi, servant leadership dan motivasi terhadap kinerja penyidik dan penyidik pembantu di Direktorat Reserse Kriminal Umum Polda Metro Jaya. Metode penelitian untuk mencapai tujuan tersebut adalah dengan menggunakan pendekatan kuantitatif. Populasi penelitian ini merupakan Polisi Penyidik dan Penyidik Pembantu di lingkungan Direktorat Reserse Kriminal Umum Polda Metro Jaya yang berjumlah 793 orang, terdiri dari 198 perwira dan 595 Bintara. Sampel penelitian diambil dengan mengunakan teknik cluster random sampling. Sementara itu, teknik pengumpulan datanya menggunakan kuesioner, dan analisis data dilakukan secara deskriptif dan inferensial. Hasil penelitian menunjukkan bahwa bahwa servant leadership dan motivasi kerja berpengaruh secara tidak langsung terhadap kinerja melalui mediasi budaya organisasi. Hal ini menunjukkan bahwa kepemimpinan yang mengedepankan kesejahteraan anggota dan berorientasi pada kepentingan bersama akan menciptakan budaya organisasi yang baik, dimana ini kemudian akan berpengaruh terhadap kinerja anggota karena ketika lingkungan kerja nyaman dan menyenangkan bagi anggota serta mempunyai budaya organisasi yang baik, mereka akan bekerja dengan sungguhsungguh sesuai dengan tugasnya

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The performance of police investigators and assistant investigators in carrying out their tasks on crimes has often become an important concern in the security and public order services. However, the tasks are often seen as things with a great potential for power abuse committed by the police officers. In this regard, the main objective of this research is to examine the influence of organizational culture, servant leadership and motivation on the performance of investigators and assistant investigators at General Crimes Directorate of Jakarta Metropolitan Police Region. The author employs the quantitative approach. The population of the research is police investigator and assistant investigators of the General Crimes Directorate of Jakarta Metropolitan Police Region, totaling 793 people that consist of 198 officers and 595 Non-Commissioned Officers. The research sample is taken using cluster random sampling technique. Meanwhile, the data collection technique used is a questionnaire and the data analysis is carried out descriptively and inferentially. The results of the research show that servant leadership and work motivation have an indirect effect on performance through the mediation of organizational culture. This shows that leadership that prioritizes the welfare of members and is oriented towards common interests will create a good organizational culture. Such condition, then, will affect the members’ performance because they will work really hard if the work environment is comfortable and pleasant for them and has a good organizational culture."

"Kepemimpinan sampai saat ini masih dipandang sebagai faktor yang sangat penting untuk efektivitas organisasi, bahkanjuga mempengaruhi hampir semua kehidupan manusia. Pendidikan tinggi mempunyai karakteristik yang khas sehinggamembutuhkan kepemimpinan tertentu. Pendidikan tinggi di Indonesia saat ini sedang aktif melakukan perubahan,sehingga pemimpinnya harus mampu membuat perubahan yang berhasil. Penelitian ini bertujuan untuk menguji tingkatpenting perilaku yang menunjukkan moral tinggi (virtue) dalam servant leadership dengan metode Delphi Survey danmenguji multidimensionalitas servant leadership. Hasil penelitian menemukan bahwa servant leadership dapat menjadialternatif kepemimpinan di pendidikan tinggi untuk melakukan perubahan organisasi dengan berhasil. Penelitian jugamembuktikan bahwa servant leadership merupakan konstruk yang unidimensional.Leadership is a critical factor for organizational effectiveness and also has great influence to almost all human life.Higher education has a distinctive characteristics, so it needs a particular leadership. Recently, higher education inIndonesia is actively making organizational change, so higher education’s leaders continually make efforts toaccomplish successful and significant change. The purposes of research are to examine how important is virtues ofservant leadership and to examine multidimensionality of servant leadership. Result shows that servant leadership is analternative of leadership to accomplish successful organizational change in higher education. Result also finds thatservant leadership is a unidimensional construct."

"Penelitian ini bertujuan untuk menganalisis pengaruh servant leadership terhadap komitmen organisasional karyawan di PT BNI, Tbk. kantor cabang Rawamangun. Variabel servant leadership diukur dengan menggunakan Servant Leadership Survey dari Van Dierendonck dan Nutjien (2010) Sedangkan variabel komitmen organisasional diukur dengan menggunakan Organizational Commtiment Questionnaire dari Allen dan Meyer (1990). Penelitian ini menggunakan pendekatan kuantitatif dengan kuesioner sebagai instrumen penelitian. Sampel dari penelitian ini berjumlah 45 responden yang merupakan karyawan dari BNI di kantor cabang Rawamangun. Data dari penelitian ini akan dianalisis menggunakan statistik deskriptif dan analisis regresi sederhana. Hasil penelitian ini menunjukkan bahwa tidak terdapat pengaruh antara servant leadership dan komitmen organisasional karyawan di BNI kantor cabang Rawamangun.

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The purpose of this research is to analyze the influences of servant leadership on employees? organizational commitment at Rawamangun branch office PT BNI, Tbk. Servant leadership is measured with Servant Leadership Survey by Van Dierendonck and Nutjien (2010) and the organizational commitment is measured with Organizational Commitment Questionnaire by Allen and Meyer (1990). This research used quantitative approach with questionnaire as a research instrument. Subject of this research is 45 BNI's employee in Rawamangun branch office. The data gathered from research will be analyzed using descriptive analysis and simple regression analysis. The result of this research showed that there was no influence of servant leadership on organizational commitment at PT. BNI, Tbk branch office in Rawamangun."

"Tujuan dari penelitian ini adalah melihat pengaruh komitmen organisasi dan kepemimpinan pelayanan terhadap perilaku berbagi pengetahuan. Respoden penelitian ini adalah 252 anggota polisi Polda Metro Jaya. Alat ukur yang digunakan adalah Knowledge Donating and Knowledge Collecting Scale, Three-Component Model Employee Commitment Survey, dan Servant Leadership Scale. Hasil analisis regresi majemuk pada penelitian ini menunjukkan bahwa komitmen organisasi normatif ? = 0,203, t 247,4 = 2,99, p < 0,01 dan kepemimpinan pelayanan ? = 0,401, t 247,4 = 6,77, p < 0,01 memengaruhi perilaku berbagi pengetahuan R2 = 0,261, p < 0,01 . Dengan demikian, anggota kepolisian yang loyal terhadap organisasinya dan memiliki anggapan bahwa pemimpinnya memiliki karakter kepemimpinan pelayanan, cenderung lebih menampilkan perilaku berbagi pengetahuan. Temuan dari penelitian ini dapat menjadi acuan bagi organisasi kepolisian, khususnya Polda Metro Jaya, untuk membangun lingkungan kerja yang dapat mendorong perilaku berbagi pengetahuan. Hal tersebut dapat dilakukan dengan memberikan pelatihan soft-skill yang dapat mengembangkan karaktersitik kepemimpinan pelayanan serta memberikan pelatihan keterampilan yang dapat meningkatkan komitmen normatif para anggota kepolisian.

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The purpose of this study is to examine the effect of the organizational commitment and servant leadership upon employees rsquo attitude towards knowledge sharing. The respondents are 252 police officers of Polda Metro Jaya. Instruments used within this study are Knowledge Donating and Knowledge Collecting Scale, Three Component Model Employee Commitment Survey, and Servant Leadership Scale.

The result of the multiple regression analysis shows that normative commitment 0,203, t 247,4 2,99, p 0,01 and servant leadership 0,401, t 247,4 6,77, p 0,01 affect knowledge sharing R2 0,261, p 0,01 . Loyal police officers that have strong ties with the organization, and has perceived that their leaders have certain characteristics towards servant leadership, are more likely to engage in knowledge sharing.

These findings can be used as reference by police organisations, especially Polda Metro Jaya, to build work environment that promotes knowledge sharing. This can be done by giving training that can develop servant leadership skill as well as skill training that can increase normative commitment."