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"Having this book on your bookshelf is like having an on-call business training department. Ultimate Basic Business Skills provides ready-to-present programs on the most critical front-line business skills every member of your organization needs basic training that is often ignored in favor of more specialized product or service training. This book offers learning professionals everything needed to quickly deploy a business boot camp, including lively, scripted, half-day programs in more than 20 individual topic areas. Subjects include both external and internal customer service, basic business skills, and training to help employees thrive in a professional business environment. All handouts, worksheets, assessments, and PowerPoint presentations are included, and can easily be customized for their intended audience."

"A practical, how-to overview of the training function that offers new trainers with critical training skills. It intends to bring new trainers quickly up-to-speed, engage SMEs in the learning process, and enhance seasoned trainers' skills with various techniques for delivering powerful training. "

"A practical, how-to overview of the training function that offers new trainers with critical training skills. It intends to bring new trainers quickly up-to-speed, engage SMEs in the learning process, and enhance seasoned trainers' skills with various techniques for delivering powerful training. "

"Eleven classroom-tested games that can be mixed, matched, and modified for any training objective.Facilitate and evaluate your learning game play with the right combination of paper exercises, card games, board games, and unconventional activities that require a variety of unique props. Training Games provides a convenient game-use matrix to help you select the best games for your objectives."

"A basic knowledge of statistics allows trainers to make better decisions and understand data more fully. Presenting statistical data to stakeholders also helps you build a stronger business case for training. This Infoline will show you how to perform some basic statistical calculations and understand how to use statistics on the job."