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"Penelitian ini bertujuan untuk mengetahui pengaruh emotional labor dan emotional exhaustion terhadap kepuasan kerja dan komitmen organisasional afektif pada flight attendant di perusahaan Garuda Indonesia. Responden penelitian berjumlah 203 flight attendant yang berpusat di Cengkareng. Penelitian ini menggunakan analisis regresi pada SPSS versi 20.Hasil penelitian ini menunjukan bahwa emotional labor secara positif dapat mempengaruhi kepuasan kerja dan komitmen organisasional afektif, sedangkan emotional exhaustion memilki pengaruh negatif terhadap kepuasan kerja dan komitmen organiasasional afektif.

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This study aims to evaluate the effect of emotional labor and emotional exhaustion toward job satisfaction and affective organization commitment of flight attendants of PT Garuda Indonesia Tbk. 203 flight attendants based in Cengkareng headquarter were involved in this study. The data collected was analyzed by regression method in SPSS version 20th.

The results of this study indicate that emotional labor has positive effect toward job satisfaction and affective organization commitment, meanwhile the emotional exhaustion has negative effect toward job satisfaction and affective organizational commitment."

"Penelitian ini bertujuan untuk mengetahui pengaruh dari kepuasan kerja dan emotional exhaustion terhadap komitmen afektif perawat di Rumah Sakit XYZ. Responden dari penelitian ini adalah 185 orang perawat di Rumah Sakit XYZ cabang Bekasi. Penelitian ini merupakan penelitian kuantitatif dengan desain deskriptif dan konklusif serta menggunakan structural equation model.Hasil dari penelitian ini menunjukkan bahwa kepuasan kerja berpengaruh positif dan signifikan pada komitmen afektif dan emotional exhaustion berpengaruh negatif dan signifikan terhadap kepuasan kerja, sedangkan emotional exhaustion tidak berpengaruh terhadap komitmen afektif.

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The aim of this research is to study the effect of job satisfaction and emotional exhaustion to nurses affective commitment at Hospital XYZ. The respondents of this study were 185 nurses in Hospital XYZ branch Bekasi. This research is quantitative descriptive and conclusive interpretive and using structural equation model.

The result of this research found that job satisfaction have positive and significant effect to affective commitment, emotional exhaustion have negative and significant effect to job satisfaction, and emotional exhaustion doesn't have effect on job satisfaction."

"Emotional labor merupakan strategi manajemen emosi yang dilakukan oleh karyawan yang berinteraksi tatap muka atau berkomunikasi langsung dengan konsumen. Topik ini menjadi penting ketika emotional labor banyak mempengaruhi hasil-hasil kerja baik individu itu sendiri maupun kinerja perusahaan. Turnover intentions dan kepuasan kerja merupakan salah satu hal penting yang dapat dipengaruhi oleh emotional labor. Namun, kedua jenis strategi emotional labor (surface acting dan deep acting) memberikan hasil yang berbeda baik terhadap kepuasan kerja maupun turnover intentions. Selain emotional labor, kepuasan kerja dan turnover intentions juga dapat dipengaruhi oleh persepsi karyawan terhadap dukungan organisasi (Rhoades dan Eisenberger, 2002).Penelitian ini dilakukan untuk menguji adanya pengaruh emotional labor terhadap turnover intentions serta pengaruh kepuasan kerja sebagai mediator. Selain itu, penelitian ini juga dilakukan untuk mengetahui pengaruh persepsi dukungan organisasi terhadap turnover intentions serta pengaruh kepuasan kerja sebagai mediator. Dengan melakukan penelitian data terhadap 152 karyawan frontline Bank Negara Indonesia (BNI) kantor cabang Bekasi, diketahui bahwa strategi surface acting tidak mempengaruhi keinginan karyawan untuk meninggalkan perusahaan. Sebaliknya, strategi deep acting dan persepsi dukungan organisasi menekan keinginan karyawan untuk meninggalkan perusahaan. Di sisi lain, kepuasan kerja memediasi total hubungan antara deep acting dengan turnover intentions, serta memediasi parsial hubungan antara persepi dukungan organisasi dengan turnover intentions.Melihat keterbatasan penelitian ini yang hanya dilakukan dalam lingkup BNI kantor cabang Bekasi, maka pengambilan sampel yang lebih luas dapat disarankan untuk penelitian selanjutnya agar hasil penelitian dapat digeneralisasi lebih luas.

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Emotional labor is emotional management strategies performed by employees who interact face to face or communicate directly with costumers. This topic becomes important when emotional labor affects outcome of both the individual and company performance. Job satisfaction and turnover intentions is one of important thing that is affected by emotional labor (surface acting and deep acting). In addition, job satisfaction and turnover intentions can also be affected by perceived organizational support (Rhoades dan Eisenberger, 2002). This study was conducted to examine the influence of emotional labor on turnover intentions as well as the effect of job satisfaction as a mediator.

In addition, this study was also conducted to determine the effect of perceived organizational support to turnover intentions as well as the effect of job satisfaction as a mediator. By using samples of 152 frontline employees of Bank Negara Indonesia (BNI) Bekasi branch offices, it is known that the strategy of surface acting does not affect the desire of employees to leave the company. Conversely, deep acting strategies and perceived organizational support to suppress desire of employees to leave the company. On the other hand, job satisfaction totally mediate the relationship between deep acting and turnover intentions, as well as partially mediate relationship between perceived organizational support and turnover intentions.

The limitations of this study is the study only done within the scope of BNI branch office Bekasi, the wider sampling can be recommended for further research so that the results can be generalized more widely."

"Penelitian ini bertujuan untuk mengetahui pengaruh work-family conflict dan family-work conflict terhadap dua konsekuensi, yaitu konsekuensi pekerjaan kepuasan kerja dan komitmen afektif dan konsekuensi kesehatan kepuasan hidup dan emotional exhaustion pada pegawai Inspektorat Jenderal Kementerian Kesehatan RI. Penelitian ini dilakukan terhadap 272 responden yang merupakan pegawai Inspektorat Jenderal Kementerian Kesehatan RI yang berlokasi di Jakarta. Data yang didapatkan dari responden kemudian diolah dan dianalisis menggunakan metode structural equation modelling.Hasil penelitian ini membuktikan bahwa work-family conflict dan family-work conflict berpengaruh negatif terhadap kepuasan kerja dan komitmen afektif dan mempunyai pengaruh positif terhadap emotional exhaustion.Namun work ndash;family conflict dan family-work conflict tidak terbukti berpengaruh secara signifikan terhadap kepuasan hidup yang dirasakan oleh pegawai Itjen Kemenkes RI. Oleh karena itu untuk meningkatkan kepuasan kerja dan komitmen afektif, organisasi dapat menerapkan kebijakan untuk meminimalisir konflik yang terjadi pada para pegawainya dan dapat menurunkan tingkat emotional exhaustion sekaligus meningkatkan kepuasan hidup pegawai seperti meningkatkan kualitas dan kuantitas daycare di lingkungan kantor, penentuan kebijakan yang tepat untuk diberlakukan kepada pegawai dan menyeimbangkan beban kerja yang diberikan kepada masing-masing pegawai.

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This study aims to determine the effect of work family conflict and family work conflict against two consequences, namely job consequences job satisfaction and affective comitment and health consequences life satisfaction and emotional exhaustion to the employees of the Inspectorate General of the Ministry of Health of Republic of Indonesia. Data obtained from 272 respondents were then processed and analyzed using structural equation modeling.

The results of this study prove that the work family conflict and family work conflict have a negative effect on job satisfaction and affective commitment and have a positive effect on emotional exhaustion.However, work family conflict and family work conflict are not proven to significantly affect life satisfaction felt by employees of the Inspectorate General of the Ministry of Health of Republic of Indonesia. Therefore, to improve job satisfaction and affective commitment, organizations can implement policies to minimize the conflict on their employees and to reduce the level of emotional exhaustion and increase life satisfaction of employees such as improving the quality and quantity of daycare in the office environment, determination of appropriate policies to be applied to employees and balancing the workload given to each employee.emotional exhaustion, family work conflict, kepuasan hidup, kepuasan kerja, komitmen afektif, pegawai sektor publik, work family conflict."

"ABSTRAKWork-life balance, emotional exhaustion, dan komitmen afektif dapat memengaruhi in-role performance seorang pekerja. Profesi perawat memiliki potensi untuk memiliki permasalahan work-life balance dan kondisi emotional exhaustion karena banyak menghabiskan waktu di tempat kerja. Untuk dapat menjaga in-role performance dari para perawat, rumah sakit tempat perawat bekerja dapat mempertimbangkan untuk memberikan work-life balance dan meminimalisir terjadinya emotional exhaustion yang dialami perawat melalui penciptaan komitmen afektif para perawat. Sampel dalam penelitian ini adalah 195 perawat rumah sakit di Provinsi D.I. Yogyakarta. Data diolah menggunakan Structural Equation Modeling SEM . Hasil penelitian menunjukkan bahwa work-life balance dan penurunan emotional exhaustion untuk mencapai in-role performance dapat tercipta jika pengelola rumah sakit dapat membentuk komitmen afektif para perawat.

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ABSTRACTWork life balance, emotional exhaustion, and affective commitment can influence in role performance of a worker. Nurses has the potential to experience work life balance problems and emotional exhaustion conditions because they spend a lot of time at workplace. To maintain performance of the nurses, the hospital may consider to provide work life balances and minimizing the occurrence of emotional exhaustion experienced by nurses through the creation of affective commitment of the nurses. The sample in this study was 195 hospital nurses in D.I Province. Yogyakarta. The data were processed using Structural Equation Modeling SEM . The results showed that work life balance and decreased emotional exhaustion to achieve in role performance can be created if hospital managers can establish affective commitment of nurses."

"ABSTRAKKaryawan seringkali melakukan emotional labor saat berinteraksi dengan pelanggan.Penelitian ini bertujuan untuk meneliti hubungan antara emotional labor dengankepuasan karyawan dimana positive affective delivery berperan sebagai mediasinyadan extraversion berperan sebagai salah satu moderator dalam emotional labor. Hasildari penelitian ini menunjukkan tidak adanya hubungan antara surface acting dandeep acting pada kepuasan karyawan dan positive affective delivery. Namunpenemuan menunjukkan bahwa terdapat hubungan positif antara expression ofnaturally felt emotions terhadap kepuasan karyawan dan positive affective delivery.Penelitian ini juga merupakan penelitian pertama yang menemukan hubungan positifantara positive affective delivery dengan kepuasan karyawan.

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ABSTRACTService employees frequently engage in emotional labor while interacting withcustomers. This current research aims to examine the relationship between emotionallabor with employee job satisfaction with positive affective delivery as the mediationand extraversion serves as one of the moderator in emotional labor. The results showinsignificant relationship between surface acting and deep acting with employee jobsatisfaction and positive affective delivery. However, the result shows positiverelationship between expression of naturally felt emotions with employee jobsatisfaction and positive affective delivery. Moreover, this research is the first tofound positive relationship between positive affective delivery with employee jobsatisfaction."

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Penelitian ini bertujuan untuk menguji pengaruh compulsory citizenship behavior, emotional labor dan abusive supervision terhadap work-family conflict dengan emotional exhaustion sebagai mediatornya. Penelitian ini berjenis penelitian kuantitatif dengan desain penelitian konklusif. Metode pengambilan sampel berjenis judgemental sampling. Sejumlah 225 responden karyawan perempuan di Indonesia pada berbagai wilayah dan industri menjadi sampel pada penelitian ini. Metode analisis data yang dipakai pada penelitian ini yaitu CB-SEM yang dioleh menggunakan Lisrel 8.80. Temuan menunjukan bahwa emotional exhaustion berhasil memediasi pengaruh emotional exhaustion terhadap work-family conflict. Akan tetapi emotional exhaustion tidak dapat memediasi pengaruh emotional labor (surface acting dan deep acting) terhadap work-family conflict. Selanjutnya, emotional exhaustion memediasi pengaruh abusive supervision terhadap work-family conflict. Meskipun demikian, sampel yang digunakan terlalu kecil untuk merepresentasikan keseluruhan populasi karyawan perempuan di Indonesia.

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This study aims to examine the effect of compulsory citizenship behavior, emotional labor and abusive supervision on work-family conflict with emotional exhaustion as the mediator. This research is a quantitative research type with a conclusive research design. The sampling method is judgmental sampling. A total of 225 female employee respondents in Indonesia in various regions and industries were sampled in this study. The data analysis method used in this study is CB-SEM which is obtained using Lisrel 8.80. The findings show that emotional exhaustion successfully mediates the effect of emotional exhaustion on work-family conflict. However, emotional exhaustion cannot mediate the effect of emotional labor (surface acting and deep acting) on work-family conflict. Furthermore, emotional exhaustion mediates the effect of abusive supervision on work-family conflict. Nevertheless, the sample used is too small to represent the entire population of female employees in Indonesia.

 

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"Menghadapi persaingan yang semakin ketat dengan mulai diberlakukanya MEA menuntut perusahaan untuk berbenah. PT Ganding Toolsindo adalah perusahaan yang bergerak dalam industri komponen otomotif,yang beberapa tahun terakhir perusahaan mengalami penurunan penjualan. Hal ini menunjukkan bahwa meskipun para pekerja telah bekerja sesuai dengan deskripsinya, namun belum menunjukkan hasil yang maksimal. Maka dari itu diperlukan penerapan perilaku OCB bagi semua karyawan, yang dipercaya efektif untuk meningkatkan stabilitas dan efektifitas perusahaan. Penelitian ini akan berfokus untuk membahas faktor-faktor yang mempengaruhi peningkatan perilaku OCB diantara para karyawan seperti Kepuasan Kerja, Kecerdasan Emosional dan Komitmen Organisasi. Penelitian dilakukan pada PT Ganding Toolssindo pada bulan September-November 2015 pada 109 responden yang merupakan karyawan dari PT Ganding Toolsindo. Hasil penelitian menunjukkan bahwa komitmen organisasi berperan aktif dalam memediasi kepuasan kerja dengan perilaku OCB secara penuh. Sementara itu komitmen organisasi memediasi kecerdasan emosional dengan perilaku OCB secara parsial. Berdasarkan hasil tersebut, dalam rangka meningkatkan OCB pada karyawan yang bertujun untuk meningkatkan efektifitas dan stabilitas perusahaan, PT Ganding Toolsindo perlu untuk merekrut para karyawan dengan kecerdasan emosional yang tinggi.. Selain itu, PT Ganding Toolsindo juga perlu meningkatkan kepuasan kerja karyawan untuk meningkatkan komitmen organisasi yang pada akhirnya akan meningkatkan perilaku OCB.

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In Order to face a tight competition based on upcoming MEA. The companies need to fix the problems that they face and prepare more for the future. Ganding Toolsindo is a company which places the business in the industry of otomotive component. In Recent years, the sales of company has been decreased. The thing stihh happen eventough the workers already work their best, following their job description, but it still not enough to get a maximal result. Thats why they need trying a new work method like encouraging their workers to apply organization citizen behavior as daily work behavior. Organization Citizen behavior can help to increase stability and effectivity of a company.

This study focused to search those factors in organization which possibly can increase organization citizen behavior among workers like Job Satisfaction, Emotional Intelligence and organizational commitment. The researched was happened from from September to October with 109 respondents who are the workers of PT Gading Toolsindo. Based on the researched, the result showed that organizational commitment is effective mediator which connect job satisfaction with organization citizen behavior as a whole. Meanwhile organizational commitment mediate emotional intelligence with Organizational Citizen Behavior partially.

Based on the result, in order to increase organizational citizen behaviour among workers which later will increase effectivity and stability of organization, PT Gading Toolsindo needs to recruit workers with high emotional intelligence. The workers with high emotional intelligence with will practice Organizational Citizen Behavior in the work enviroment easier. Beside that way, PT Ganding Toolsindo also need to increases the job satisfaction among the workers. The increase of Job Satisfaction among employee will increase their organizational commitment will later increase organizational citizen behavior later."

"Tujuan Penelitian ini adalah untuk menguji dan menganalisis hubungan antara kepuasan kerja dan iklim etika terhadap kinerja kerja karyawan dengan komitmen organisasi sebagai variabel mediasi. Populasi penelitian ini adalah karyawan tetap yang berasal dari tujuh divisi di kantor pusat PT Bank Rakyat Indonesia yang meliputi divisi audit internal, divisi investment, divisi treasury, divisi internasional, divisi sekretariat perusahaan, divisi kebijakan dan pengembangan sumber daya manusia dan divisi pengelolaan pekerja kontrak yang total berjumlah 240 orang. Jumlah sampel sebanyak 150 orang dengan metode convenience sampling.Metode penelitian diawali dengan uji pretest dengan Cronbach Alpha dan faktor analisis,lalu dilanjutkan dengan uji validitas dan reliabilitas dengan Confirmatory Factor Analysis. Selanjutnya diikuti dengan penjelasan deskripsi statistik terkait profil responden, uji hipotesis dengan metode SEM dengan memperhatikan goodness of fit test.Hasil penelitian ini menunjukkan adanya pengaruh yang signifikan antara kepuasan kerja dan komitmen organisasi, pengaruh iklim etika terhadap komitmen organisasi kepuasan kerja dengan hubungan langsung kepada kinerja, iklim etika dengan hubungan langsung pada kinerja dan hubungan antara komitmen organisasi terhadap kinerja karyawan. Selain itu pengaruh juga didapatkan di dalam hubungan mediasi komitmen organisasi baik terhadap hubungan kepuasan kerja dan kinerja kerja maupun terhadap hubungan iklim etika dan kinerja kerja. Implikasi teoritis dan manajerial didapat dari pembahasan hasil penelitian.

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This research aims to testing and analyzing the influence between job satisfaction and ethical climate on employee job performance with organizational commitment as a mediating variable. The research of population was permanent employees of the seven divisions namely internal audit division, investment division, treasury division, international division, corporate secretary division, policy and human resources development divisions, and contract workers management division at the headquarters of PT Bank Rakyat Indonesia Tbk. Total sample amount to 150 people with convenience sampling method. The research method starting by running a pretest using Cronbach Alpha and factor analysis, continue by validity and reliability test using Confirmatory Factor Analysis. Next, followed by statistical description about respondents profile and test of hypothesis using SEM method.

Results of this study showed a significant effect between job satisfaction and organizational commitment, ethical climate influence on organizational commitment, job satisfaction with a direct relationship to performance, ethical climate with a direct relationship to the performance, and organizational commitment to employee performance. Besides that, significant effect also emerge from the influence of organizational commitment as mediating variable to the relationship of job satisfaction and work performance as well as to the ethical climate relationships and work performance. Theoritical and managerial implications derived from research discussion. "

"Penelitian ini membahas mengenai pengaruh motivasi pelayanan publik, kepuasan kerja, komitmen afektif, dan keterlibatan kerja terhadap in-role performance pada pegawai Perpustakaan Nasional RI. Penelitian ini dilakukan pada 267 responden pegawai Perpustakaan Nasional RI. Data yang terkumpul kemudian diolah menggunakan metode Structural Equation Model SEM. Hasil penelitian menunjukkan motivasi pelayanan publik, kepuasan kerja, dan komitmen afektif memiliki pengaruh positif dan signifikan terhadap in-role performance. Namun ditemukan pengaruh negatif antara keterlibatan kerja terhadap in-role performance pegawai Perpustakaan Nasional RI.

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This study discuss about the effect of public service motivation, job satisfaction, affective commitment, and job involvement on in role performance in employees Perpustakaan Nasional RI. The study conduct 267 respondent in Perpustakaan Nasional RI. Data analysis conducted using Structural Equation Model SEM method.

The results of this study indicate public service motivation, job satisfaction, affective commitment have a significant positive effect on in role performance. But, this study found negative effect job involvement on in role performance employees in Perpustakaan Nasional RI."