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"[ABSTRAK Keberhasilan dalam memberikan layanan informasi dapat memberikan dampak positif bagi organisasi dan masyarakat secara umum Dengan demikian investasi yang telah dilakukan oleh RSAB Harapan Kita dalam implementasi TI seharusnya sejalan dengan tujuan organisasi dan sesuai dengan harapan stakeholders RSAB Harapan Kita sudah memiliki tata kelola TI namum masih belum optimal harusnya dengan tata kelola TI ini RSAB bisa memenuhi harapan stakeholders Agar bisa mencapai harapan itu kita harus mengevaluasinya Penelitian ini bertujuan untuk mengevaluasi tata kelola TI di RSAB Harapan Kita dengan menggunakan COBIT 5 Langkah yang dilakukan adalah wawancara yang kemudian dipetakan pada proses cobit Dari beberapa sumber didapatlah permasalahan organisasi terkait tata kelola teknologi informasi lalu dipetakan ke proses cobit yang ada Dari pemetaan tersebut kemudian peneliti membuat kuisioner untuk mengukur tingkat kapabilitas kondisi saat ini dan target dari setiap permasalahan yang ada Kemudian peneliti membuat rekomendasi yang diberikan untuk menutupi gap tersebut berdasarkan kapabilitas dan usulan tata kelola yang dihasilkan berupa rancangan tata kelola TI yang perlu diterapkan pada masing masing proses TI Kata kunci Evaluasi Tata kelola TI COBIT 5 Kapabilitas ABSTRACT Success in providing information services can provide a positive impact for organizations and society in general Thus investments made by RSAB Harapan Kita in IT implementation should in line with organizational objectives and in accordance with the expectations of stakeholders RSAB Hope We already have IT governance yet still not optimal should the IT governance is RSAB can meet the expectations of stakeholders In order to achieve that hope we have to evaluate this study aims to evaluate the IT governance in RSAB Harapan Kita using COBIT 5 Steps taken is the interview which is then mapped to the COBIT processes From several sources obtained organizational problems related information technology governance and mapped to existing COBIT processes From mapping is then researchers made a questionnaire to measure the level of capability of the current state and the target of any existing problems Then the researchers make recommendations provided to cover these gaps based capabilities and governance proposals that produced a draft of IT governance that need to be applied to each IT process Keywords Evaluation IT Governance COBIT 5 Capability;Success in providing information services can provide a positive impact for organizations and society in general Thus investments made by RSAB Harapan Kita in IT implementation should in line with organizational objectives and in accordance with the expectations of stakeholders RSAB Hope We already have IT governance yet still not optimal should the IT governance is RSAB can meet the expectations of stakeholders In order to achieve that hope we have to evaluate this study aims to evaluate the IT governance in RSAB Harapan Kita using COBIT 5 Steps taken is the interview which is then mapped to the COBIT processes From several sources obtained organizational problems related information technology governance and mapped to existing COBIT processes From mapping is then researchers made a questionnaire to measure the level of capability of the current state and the target of any existing problems Then the researchers make recommendations provided to cover these gaps based capabilities and governance proposals that produced a draft of IT governance that need to be applied to each IT process Keywords Evaluation IT Governance COBIT 5 Capability, Success in providing information services can provide a positive impact for organizations and society in general Thus investments made by RSAB Harapan Kita in IT implementation should in line with organizational objectives and in accordance with the expectations of stakeholders RSAB Hope We already have IT governance yet still not optimal should the IT governance is RSAB can meet the expectations of stakeholders In order to achieve that hope we have to evaluate this study aims to evaluate the IT governance in RSAB Harapan Kita using COBIT 5 Steps taken is the interview which is then mapped to the COBIT processes From several sources obtained organizational problems related information technology governance and mapped to existing COBIT processes From mapping is then researchers made a questionnaire to measure the level of capability of the current state and the target of any existing problems Then the researchers make recommendations provided to cover these gaps based capabilities and governance proposals that produced a draft of IT governance that need to be applied to each IT process Keywords Evaluation IT Governance COBIT 5 Capability]"

"Transformasi digital merupakan salah satu visi PT XYZ, perusahaan yang bergerak dalam bidang keuangan non-bank untuk dapat mendukung proses bisnisnya. Dalam mencapai visi transformasi digital tersebut, infrastruktur teknologi informasi merupakan salah satu komponen yang harus dimiliki secara matang dan baik. Selain teknologi terkini yang diterapkan dalam infrastruktur teknologi informasi, tata kelola pada infrastruktur juga diperlukan untuk memastikan keberhasilan transformasi digital dalam implementasi infrastruktur. Berdasarkan pengukuran tingkat kapabilitas tata kelola TI tahun 2019 PT XYZ hanya mencapai tingkat 2.1 sedangkan ekspektasi mencapai tingkat 3 menggunakan COBIT 5. Sehingga dalam karya akhir ini akan dilakukan pengukuran tingkat kapabilitas tata kelola infrastruktur TI yang telah dijalankan saat ini di PT XYZ serta memberikan rekomendasi dalam rangka perbaikan untuk meningkatkan tingkat kapabilitas. Pengkuran tingkat kapabilitas menggunakan Process Assessment Model (PAM). Berdasarkan hasil pengukuran tersebut akan dianalisis rekomendasi perbaikan yang harus dilakukan PT XYZ berdasarkan pemetaan proses pada COBIT 5.

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Digital transformation is one of PT XYZ's visions as non-bank finance sector company to be able to support its business processes. In achieving the digital transformation vision, information technology infrastructure is one of the components that must be carefully and properly owned. Besides the latest technology that applied in information technology infrastructure, infrastructure governance is also needed to ensure digital transformation in infrastructure implementation. Based on the measurement of the level of IT governance capability in 2019, PT XYZ only at level 2.1 while expectation is level 3 using COBIT 5. So that in this final work will measure the level of IT infrastructure governance capability that has been implemented at PT XYZ and provide recommendations for improvement to increase the level of capability. Capability level measurement using Process Assessment Model (PAM). Based on measurement result, the improvements will be analyzed based on the mapping process on COBIT 5."

"Teknologi Informasi harus ditata dan dikelola dengan baik sehingga dapat menghasilkan manfaat berupa keuntungan perusahaan. Namun pada kenyataannya penatakelolaan TI Perum BULOG saat ini masih belum memenuhi target perusahaan yang ditetapkan oleh Kementerian BUMN sebagai pemangku kepentingan. Penelitian ini bertujuan untuk melakukan evaluasi terhadap tata kelola TI yang dijalankan di Perum BULOG. Evaluasi tersebut menggunakan kerangka kerja COBIT 2019 sesuai arahan pemangku kepentingan. Penelitian menggunakan pendekatan kuantitatif dan kualitatif dengan metode kuesioner dan wawancara. Data primer diperoleh dari 12 responden di Divisi Teknologi Informasi Perum BULOG. Hasil penelitian menunjukkan terdapat 17 dari total 24 area proses tata kelola TI yang dijalankan dengan optimal dan memenuhi target stakeholder yaitu tingkat kapabilitas TI di level 3 (Established). Terdapat 7 area proses yang memerlukan perbaikan karena masih belum optimal dalam memenuhi target stakeholder atau masih mencapai tingkat kapabilitas TI di level 2 (Managed). Ketujuh area proses tersebut adalah Ensured Resource Optimization, Managed Enterprise Architecture, Managed Requirement Definition, Managed Solutions Identification and Build, Managed Knowledge, Managed Configuration dan Managed Continuity. Hasil evaluasi dan rekomendasi sangat penting untuk mengoptimalkan Tata Kelola TI di Perum BULOG, memungkinkan perusahaan memenuhi ekspektasi pemangku kepentingan dan memberikan nilai tambah serta manfaat bagi perusahaan. Manfaat penelitian ini bagi akademis dapat memberikan perspektif terhadap tata kelola TI menggunakan kerangka kerja COBIT 2019. Bagi praktisi dan perusahaan juga dapat mendapatkan manfaat dari penelitian ini dengan menggunakan rekomendasi yang dihasilkan melalui penelitian ini terhadap perbaikan tata kelola TI. Penelitian selanjutnya dapat mengintegrasikan kerangka kerja lain untuk peningkatan nilai dan kualitas tata kelola TI, misalnya mengadopsi standar layanan internasional seperti ISO/IEC 20000 atau juga meningkatkan perspektif keamanan dengan menggunakan standar ISO/IEC 27001.

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Well-managed IT can generate benefits in terms of corporate profits. However, in reality, current IT management of Perum BULOG still falls short of the targets set by the Ministry of State-Owned Enterprises as stakeholders. This research aims to evaluate the IT Capabilities implemented in Perum BULOG. The evaluation will utilize the COBIT 2019 frameworks as guided by stakeholders. The research employed a mixed-methods approach, utilizing both quantitative and qualitative methods through the use of questionnaires and interviews. Primary data were obtained from 12 respondents in the Information Technology Division of Perum BULOG. The research findings indicate the presence of 17 IT governance processes out of a total of 24 processes that are optimally executed, thus meeting the stakeholder's target of achieving IT capability at level 3 (Established). Seven processes require improvement to meet stakeholder targets as they are currently suboptimal, resulting in an attainment of IT capability at level 2 (Managed). These seven processes are Ensured Resource Optimization, Managed Enterprise Architecture, Managed Requirement Definition, Managed Solutions Identification and Build, Managed Knowledge, Managed Configuration dan Managed Continuity. The evaluation results and recommendations are crucial for optimizing IT Governance in Perum BULOG, enabling it to meet stakeholder expectations and deliver added value and benefits to the company. The benefits of this research for academia are to provide a perspective on IT Governance by utilizing the COBIT 2019 frameworks. For practitioners and companies, they can also benefit from this research by implementing the recommendations generated through this study to improve IT Governance. Future research can integrate other frameworks to enhance the value and quality of IT Governance, such as adopting international service standards like ISO/IEC 20000 or expanding the security perspective by incorporating ISO/IEC 27001 standards."

"Kemajuan TI merupakan solusi bagi penyelenggara pelayanan publik dalam memenuhi aspek transparansi akuntabilitas dan partisipasi masyarakat Penyelenggaraan layanan publik berbasis TI perlu terus dikembangkan terutama dalam penyelenggaraan pelayanan sehingga memungkinkan tersedianya data dan informasi pada Instansi Pemerintah yang dapat dianalisis dan dimanfaatkan secara cepat akurat dan aman Badan Kepegawaian Negara BKN merupakan salah satu organisasi pemerintahan yang telah menerapkan TI dalam memberikan pelayanan kepada publik Untuk menghadirkan layanan TI yang mendukung tujuan penyelenggaraan pemerintahan diperlukan pemanfaatan TI yang tepat sehingga keberadaan TI menjadi faktor penentu keberhasilan BKN dalam memberikan pelayanan kepegawaian kepada publikTujuan dari penelitian ini adalah untuk melakukan pengukuran tingkat kapabilitas tata kelola TI pada Badan Kepegawaian Negara Pengukuran dilakukan dengan menggunakan metode Process Assesment Model PAM pada COBIT 5 Pendekatan pengumpulan data pada penelitian ini adalah menggunakan data primer yang didapat dari wawancara serta data sekunder melalui observasi lapangan dan dokumenDari hasil pengukuran dapat diketahui bahwa sebagian besar tingkat kapabilitas proses proses tata kelola TI di BKN masih berada pada kapabilitas level 0 incompleteRekomendasi terhadap perbaikan proses proses tersebut dibuat dengan mengacu terhadap best practise yang disarankan oleh COBIT 5 Rekomendasi utama meliputi pembuatan kebijakan terkait TI pembuatan Standar Operating Procedure SOP untuk aktivitas operasional TI melakukan monitoring dan pelaporan berkala serta mendokumentasikan seluruh aktivitas terkait TI ke dalam bentuk dokumen tertulis

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IT progress is a solution for public service providers in meeting the aspects of transparency accountability and community participation Implementation of IT based public services need to be developed especially in the provision of services thus enabling the availability of data and information on Government Agencies which can be analyzed and used quickly accurately and safely Badan Kepegawaian Negara BKN is a government organization that has been implementing IT in providing services to the public To deliver IT services that support the objectives required the use of IT governance right so where IT becomes a critical success factor BKN in providing services to the public employment

The purpose of this research is to evaluate the management of information technology within BKN Measurements were made by using the Process Assessment Model PAM on COBIT 5 Approach to data collection in this research using primary data obtained from interviews and secondary data through observation documents and field observation From the measurement results it can be seen that most of the processes capability levels of IT governance in BKN still at the capability level 0 incomplete

Recommendations for the improvement of these processes was made with reference to the best practices recommended by COBIT 5 The main recommendations include making plans for all IT activities creation of Standard Operating Procedure SOP for IT operational activities making performance measurement monitoring periodically reporting and documenting all activities related to IT in the form of a written document."

"Suatu organisasi sangat bergantung pada teknologi informasi (TI) untuk membentuk strategi bisnis, menunjang kegiatan operasional, serta meningkatkan nilai bisnis dan mencapai tata kelola yang baik. Semakin pentingnya peranan teknologi informasi bagi organisasi, maka dibutuhkan  suatu tata kelola teknologi  informasi. Oleh karena itu, dibutuhkan suatu kerangka kerja (framework) untuk mengukur bahwa teknologi informasi telah dikelola secara tepat dan sumber daya teknologi informasi digunakan secara bertanggung jawab. Salah satu kerangka kerja yang dapat digunakan adalah Control Objective for Information and Related Technology 5 (COBIT 5). Penulis melakukan penelitian di PT. Pertamina Geothermal Energy menggunakan kerangka kerja COBIT 5 untuk menilai pencapaian kapabilitas proses tata kelola teknologi informasi di perusahaan. Data produksi yang tidak terintegrasi antar aplikasi menyebabkan permasalahan pada operasional bisnis perusahaan. Penelitian ini menggunakan analisis data kualitatif serta rujukan pada pemetaan pain point yang disediakan pada COBIT 5: Implementation untuk selanjutnya dilakukan pengukuran tingkat kapabilitasnya. Proses yang relevan dengan permasalahan yang diangkat adalah EDM02, APO05, BAI01, BAI02, BAI04, dan BAI07. Hasil pengukuran proses terpilih menghasilkan nilai rata-rata 0,3 dari skala 5. Hasil penelitian ini diharapkan mampu membantu manajemen PT. Pertamina Geothermal Energy untuk mengetahui dimana posisi tingkat kapabilitas tata kelola teknologi informasi serta mendapatkan masukan perbaikan prosedur dan kebijakan untuk meningkatkan tata kelola teknologi informasi.

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An organization relies heavily on information technology (IT) to form business strategies, support operational activities, and increase business value and achieve good governance. The more important role of information technology for organizations, the information technology governance is needed. Therefore, a framework is needed to measure that information technology has been managed appropriately and that information technology resources are used responsibly. One framework that can be used is Control Objective for Information and Related Technology 5 (COBIT 5). The author conducted research at PT. Pertamina Geothermal Energy uses the COBIT 5 framework to assess the achievement of the capabilities of the information technology governance process in the company. Production data that is not integrated between applications causes problems in the company's business operations. This study uses qualitative data analysis and a reference to the pain point mapping provided in COBIT 5: Implementation to further measure the capability level. Processes that are relevant to the issues raised are EDM02, APO05, BAI01, BAI02, BAI04, and BAI07. The measurement results of the selected process produce an average value of 0.3 from a scale of 5. The results of this study are expected to help the management of PT. Pertamina Geothermal Energy to find out where the position of the capabilities of information technology governance and get input improvements procedures and policies to improve information technology governance. 

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"[ ABSTRAKKementerian Agama sebagai organisasi pemerintah tentunya fokus pada peningkatan pelayanan masyarakat yang transparan dan akuntabel Oleh karena itu teknologi informasi TI harus dikelola dengan tepat sehingga berimbas pada kualitas layanan kepada masyarakat Untuk mengetahui sejauh mana kinerja TI dikelola dengan baik perlu dilakukan pengukuran tata kelola TI COBIT 5 merupakan kerangka kerja yang digunakan untuk menilai mengukur mengontrol tata kelola dan manajemen TI pada suatu organisasi Kementerian Agama masih memiliki banyak permasalahan dalam pengelolaan TI Pusat Informasi dan Hubungan Masyarakat PINMAS sebagai unit pengelola TI di Kementerian Agama perlu melakukan perbaikan Maka dilakukan penelitian mengenai pengukuran tingkat kapabilitas tata kelola TI di PINMAS dengan kerangka kerja COBIT 5 Pengukuran dilakukan berdasarkan pemetaan tujuan organisasi dan permasalahan TI yang umum terjadi terhadap masing masing proses pada COBIT 5 Dari pengukuran tersebut diketahui bahwa dari 13 proses yang terpilih 10 proses berada pada tingkat kapabilitas level 0 incomplete dan 3 proses berada level 1 ad hoc Hal ini menunjukkan bahwa organisasi masih belum mengetahui permasalahan yang terjadi dan belum mengimplementasikan panduan tata kelola TI berdasarkan COBIT 5 Setelah dilakukan pengukuran kemudian disusun rekomendasi perbaikan serta berdasarkan hasil pengukuran dan target yang ingin dicapai oleh organisasi

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ABSTRACT

Ministry of Religious Affairs as government organizations focus on improving public services transparent and accountable Therefore information technology IT should be managed properly to improvement the quality of service IT performance measurement was conducted to determine the extent to which IT governance is managed appropriately COBIT 5 is a framework used to assess measure and control IT management and IT governance in organizations Ministry of Religious Affairs still have a lot of IT governance problems Information and Public Relations Center PINMAS as a IT unit need to make improvements IT governance Therefore necessary to measure capability level in PINMAS based on COBIT 5 framework Measurements were based on the mapping of the enterprise goals and common IT problems in PINMAS of each process in COBIT 5 It is known that 13 process selected 10 are at the level of process capability level 0 incomplete and 3 processes are level 1 ad hoc It showed that organization still do not know the problems that occur and not implement COBIT 5 guidelines After this compiled recommendations for improvement based on the results of measurements and targets by the organization , Ministry of Religious Affairs as government organizations focus on improving public services transparent and accountable Therefore information technology IT should be managed properly to improvement the quality of service IT performance measurement was conducted to determine the extent to which IT governance is managed appropriately COBIT 5 is a framework used to assess measure and control IT management and IT governance in organizations Ministry of Religious Affairs still have a lot of IT governance problems Information and Public Relations Center PINMAS as a IT unit need to make improvements IT governance Therefore necessary to measure capability level in PINMAS based on COBIT 5 framework Measurements were based on the mapping of the enterprise goals and common IT problems in PINMAS of each process in COBIT 5 It is known that 13 process selected 10 are at the level of process capability level 0 incomplete and 3 processes are level 1 ad hoc It showed that organization still do not know the problems that occur and not implement COBIT 5 guidelines After this compiled recommendations for improvement based on the results of measurements and targets by the organization ]"