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"ABSTRAKExperiential Marketing adalah kemampuan dari suatu produk dalam menawarkan pengalaman holistik hingga menyentuh hati dan perasaan konsumen. Dengan mendapatkan pengalaman yang baik melalui Experiential Marketing dapat mempengaruhi konsumen untuk melakukan Brand Advocacy dan menjadi relawan sebuah perusahaan atau dapat disebut sebagai brand advocates suatu produk untuk menyebarkan informasi positif. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh yang dapat ditimbulkan dari Experiential Marketing terhadap Brand Advocacy (studi pada Kamera GoPro). Penelitian ini menggunakan pendekatan kuantitatif dengan menyebarkan kuesioner kepada 100 responden pengguna Kamera GoPro di Jakarta. Hasil penelitian ini menunjukkan bahwa Experiential Marketing memiliki pengaruh yang lemah terhadap Brand Advocacy.

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ABSTRACTExperiential Marketing is an product ability to offering holistic experience until touching customer?s heart and feeling. Getting a good experience through Experiential Marketing could influencing customer to do Brand Advocacy and become volunteer of a company or we can call it as brand advocates of a product to share positive information. The purpose of this research is trying to find the influence that would be appear from Experiential Marketing toward Brand Advocacy (case study of GoPro Camera). This research uses a quantitative approach by distributing questionnaires to 100 GoPro Camera?s user in Jakarta. The result of this research showed that Experiential Marketing has a weak influence on Brand Advocacy."

"Penelitian ini bertujuan untuk mengetahui pengaruh kesamaan diri konsumen dengan merek (Brand-self similarity), kekhasan atau keunikan sebuah merek (Brand distictiveneness), gengsi merek (Brand prestige), manfaat sosial merek (Brand Social Benefits), kehangatan merek (Brand Warmth), dan pengalaman yang mengesankan dari merek (Memorable Brand Experiences) terhadap identifikasi diri pengguna smartphone Samsung dengan merek (Consumer Brand Identification) serta untuk mengetahui apakah pengaruh identifikasi pengguna smartphone Samsung dengan merek (Consumer Brand Identification) Samsung pada kesetiaannya terhadap merek ( Brand Loyalty ) dan pengaruh identifikasi pengguna smartphone Samsung dengan merek (Consumer Brand Identification) Samsung pada keinginan pengguna untuk menganjurkan merek Samsung (Brand Advocacy ). Penelitian ini menggunakan desain penelitian deskriptif yang dilakukan satu kali dalam satu periode. Responden penelitian ini berjumlah 225 orang yang menggunakan produk Smartphone Samsung. Model penelitian diuji menggunakan Structural Equation Modelling (SEM).

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The purpose of this paper is three fold: defining the effect of brand-self similarity, brand distinctiveness, brand prestige, brand social benefits, brand warmth, and the memorable of brand experiences toward the consumer brand identification of Samsung smartphone, defining whether consumer brand identification of Samsung smartphone?s users has an effect toward its brand loyalty, and examining the effect of consumer brand identification of Samsung users on brand advocacy. The research uses an exploratory and descriptive design research which conducted in one time period. A survey was sent to 225 respondents that have bought Samsung smartphone. The research model is tested using with Structural Equation Modeling (SEM) technique."

"Skripsi ini membahas tentang keterlibatan terhadap merek (brand engagement) pada Facebook. Ketertarikan merek dalam menggunakan Facebook sebagai bagian dari strategi pemasaran mereka kian meningkat. Merek telah menyadari peran dari Facebook adalah untuk membangun engagement dan awareness. Pada Facebook, jumlah ?like?, komen, dan share adalah manifestasi untuk brand engagement. Penelitian ini bertujuan untuk mengidentifikasi sikap konsumen yang terlibat terhadap sebuah merek melalui "like" pada Facebook dan mengetahui pengaruhnya terhadap brand outcome yang berupa Brand Love, Word of Mouth, dan Brand Acceptance. Penelitian ini mengambil studi kasus merek Dove Indonesia yang merupakan salah satu merek yang aktif di Facebook dan memiliki pengikut yang banyak. Dengan mengambil sampel penelitian dari 150 responden, data hasil penelitian diolah menggunakan Structural Equation Modelling. Hasil penelitian menyatakan bahwa keterlibatan konsumen dengan sebuah merek memiliki pengaruh terhadap terbentuknya Brand Love dan memediasi hubungan antara self expressive brand terhadap Brand Advocacy yang berupa Word of Mouth dan Brand AcceptanceThis study examines brand engagement on Facebook. The growth of interest in the use of Facebook as part of brand's marketing strategy is increasing. Brands have embraced Facebook as a key marketing channel to drive engagement and brand awareness. On Facebook, the number of "like", comment and share a brand?s page receives are a manifest variable for brand engagement. This research is to identify consumer behaviour which are involved with a brand through ?like? on Facebook and to identify its relationship towards brand outcome in the form of Brand Love, Word of Mouth and Brand Acceptance. This research utilises case study of brand Dove Indonesia, an Indonesian brand that is most active on Facebook and has plenty of followers. By acquiring a sample of 150 respondents, gathered data on this research was processed by using Structural Equation Modelling. The result of this research shows that consumer involvement with a brand has impact towards Brand Love and mediating the relationship between Self-Expressive Brand and Brand Advocacy in the form of Word of Mouth and Brand Acceptance."

"Pasar produk perawatan tubuh pria sudah semakin meningkat pesat dan produk-produknya dihadirkan dalam berbagai bentuk yang berbeda, namun masih kurang inovatif karena masih banyak permintaan atau kebutuhan pria yang tidak terjawab dengan produk yang ada di pasar sekarang, terutama permintaan akan produk perawatan tubuh pria halal. Merek Kahf hadir sebagai produk perawatan pria halal yang dapat memberikan pengalaman yang positif bagi konsumennya. Penelitian ini bertujuan untuk menganalisis pengaruh halal brand personality dan brand experience terhadap brand prestige, brand trust, customer satisfaction dan brand loyalty pada brand halal. Metode pengambilan sampel yang digunakan adalah non-probability judgemental sampling. Survei dilakukan pada masyarakat Indonesia yang pernah membeli dan menggunakan produk perawatan Kahf. Pengolahan data dilakukan dengan menggunakan teknik analisis Structural Equation Model (SEM). Hasil penelitian ini menunjukkan bahwa terdapat pengaruh yang positif dari halal brand personality dan brand experience terhadap brand prestige Kahf, yang lanjutnya berpengaruh positif pada brand trust dan customer satisfaction serta attitudinal loyalty.

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The market for men's body care products has increased rapidly and the products are presented in many different forms. However, this market is still not innovative enough as there are still many unanswered demands with existing products in the market today, especially the demand for halal male personal care products. Kahf brand is here as a halal male care product to provide a positive experience for its consumers. This study aims to analyze the effect of halal brand personality and brand experience on brand prestige, brand trust, customer satisfaction and brand loyalty to halal brand. The sampling method used was non-probability judgmental sampling. The survey was conducted on Indonesians who have bought and used personal care Kahf. Data processing was performed using the Structural Equation Model (SEM) analysis technique. The results of this study indicate that there is a positive effect of halal brand personality and brand experience on Kahf's brand brand prestige, which in turn has a positive effect on brand trust and customer satisfaction and attitudinal loyalty."

"Dengan citra yang positif yang dimiliki oleh suatu merek lebih memungkinkan konsumen untuk memilih merek tersebut dalam melakukan pembelian. Citra merek yang positif merupakan salah satu faktor dalam pembentukan loyalitas merek. Penelitian ini bertujuan untuk mengetahui seberapa besar pengaruh citra merek terhadap loyalitas merek Scotch-Brite?. Penelitian ini adalah penelitian kuantitatif dengan desain eksplanatif. Penelitian ini menggunakan metode regresi sederhana. Hasil dari penelitian ini menunjukkan bahwa Scotch-Brite? memiliki citra merek yang baik; loyalitas merek Scotch-Brite? adalah baik; dan citra merek Scotch-Brite? memiliki hubungan yang positif terhadap loyalitas mereknya dan memiliki pengaruh yang kuat.

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With a positive image that is owned by a brand allows more consumers to choose the brand in the purchase. Positive brand image is one of the factors in the formation of brand loyalty. This study aims to determine the influence of brand image on brand loyalty of Scotch-Brite? scourer.

This research is a quantitative research with explanative design. This study uses simple regression. The results of this study indicate that the Scotch-Brite? has a good brand image and a good brand loyalty; and brand image of Scotch - Brite ? has a positive and strong influence on brand loyalty."

"Sebagai sebuah merek yang sudah cukup tua di Indonesia, KFC tetap mempertahankan eksistensinya sebagai pemimpin pasar dalam bisnis makanan cepat saji. Dengan tagline yang berbunyi "Jagonya Ayam" KFC mampu memberi bukti bahwa itu bukan hanya sebuah omong kosong. Lewat kegiatan Public Relations yang dilakukan secara menyeluruh, dimana customer satisfaction merupakan bagian terpenting dalam kegiatan tersebut membuat image KFC sebagai ayam goreng paling lezat tetap terjaga.Oleh karena itu, peneliti tertarik untuk meneliti seperti apa brand image yang dimiliki KFC ditengah ketatnya persaingan antara merek-merek asing yang banyak bermunculan pada saat ini dan sejauh mana pengaruhnya terhadap ekuitas mereknya. Tujuan penelitian ini adalah untuk mengetahui pengaruh brand image KFC terhadap ekuitas merek KFC di Jakarta. Penilaian terhadap ekuitas merek itu sendiri dilakukan dengan mengukur empat dimensi di dalamnya yaitu: brand awareness, brand association, perceived quality, dan brand loyalty.Pendekatan penelitian yang digunakan adalah kuantitatif. Metode penelitian yang digunakan adalah survei dengan menyebarkan kuesioner. Pengambilan sampel dilakukan secara non probabilita dimana tidak semua konsumen mempunyai kesempatan yang sama untuk dijadikan responden Untuk menguji reliablitas digunakan teknik alpha cronbach`s. Hasil yang didapat bahwa dimensi-dimensi penelitian ini cukup reliabel karena tidak ada dimensi yang tidak lolos dalam uji ini. Untuk menguji validitas digunakan metode factor analysis. Dengan melihat nilai KMO didapat hasil bahwa semua dimensi penelitian cukup valid.Langkah selanjutnya untuk melihat pengaruh brand image terhadap ekuitas merek serta dimensi mana dari brand image yang paling berpengaruh terhadap variabel dependen (brand equity) maka digunakanlah multiple regression. Berdasarkan hasil uji regresi terlihat bahwa terdapat pengaruh yang cukup kuat antara variabel brand image dengan variabel brand equity dan dimensi yang berpengaruh signifikan terhadap brand equity adalah afektif.Hipotesis penelitian yang disusun sebelumnya ternyata tidak semuanya dapat diterima. Dari hasil yang didapat ternyata dimensi kognitif tidak berpengaruh terhadap ekuitas merek Sehingga hipotesa yang menyatakan semakin tinggi kognitif semakin tinggi ekuitas merek tidak terbukti.Penelitian ini menyimpulkan bahwa KFC sudah memiliki brand image yang positif di mata khalayaknya. Dimensi yang paling dominan dalam membentuk brand image KFC adalah afektif. Dimensi ini juga yang mempunyai pengaruh kuat terhadap pembentukan ekuitas merek KFC.

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KFC as an old franchise brand in Indonesia still keeping it existency as the market leader in fastfood industry. With "Jagonya Ayam" as the tagline, KFC has given the proof that it`s not just a bullshit. Through Public Relations activities that has been done thoroughly, where customer satisfaction is the main part in the activities has made the image of KFC as the most delicious fried chicken restaurant stand still.Therefore, writer interested to find out what kind of brand image that KFC has in the middle of tight competition between franchise brand that rapidly shows recently. Whereas western culture is truly dominating at this moment. Youngsters especially are the category who closely related with this westernization thing.Which that makes them as the biggest market who consume all those western thing, including foods ofcourse. Where all those western thing are most appreciated by them. The purpose of this research is to find out the effect of brand image into brand equity building. For the brand equity measurement is done by measuring four dimension. Those are brand awareness, brand association, perceived quality, and brand loyalty.This research is using quantitative approach by distributing questionnaire to KFC consumer in Jakarta. Samples are taken with non probability system where not all consumer has the same chance to be respondent. Reliability test is using alpha cronbach`s technique.The results shows that all dimension in this research are relieable enough where all dimension pass the te test. Validity is tested by using factor analysist method. KMO shows all the dimension are valid. The next test to see the effect of brand image to brand equity and to see which dimension has the most powerful effect to dependent variable, is using multiple regression. Regression test gives result that there is quite powerful effect between brand image variable with brand equity variable. The dimension that effect strongly to brand equity is affective. Not all previous hypothetical that has been put in order is correct. The result states that cognitive dimension is not effecting into brand equity. Therofere the hypothetical that states the higher cognitive, the higher brand equity is not proved.This research concludes that KFC already has positive brand image in it target market. Among all the numerous fastfood franchise brand, KFC still stands out. Affective is the most dominant dimension relates with building Brand Image into Brand Equity."

"Generasi milenial dikatakan memiliki tingkat brand loyalty yang rendah, hal ini menunjukkan bahwa konsep brand loyalty masih menjadi isu penting dalam kegiatan pemasaran. Penelitian terhadap anteseden dari brand loyalty telah banyak dilakukan, salah satu faktor tersebut adalah consumer-brand identification (CBI), yang juga merupakan faktor dari brand advocacy. Penelitian ini bertujuan untuk menguji bagaimana brand anthropomorphism, consumer-brand engagement, consumer skepticism, dan brand prestige memengaruhi consumer-brand identification, dengan fokus pada industri apparel dan footwear. Dengan menggunakan purposive sampling, model teoritis yang diusulkan diuji menggunakan metode structural equation modelling (SEM) pada data yang dikumpulkan dari 400 responden. Hasil penelitian ini menunjukkan bahwa menjadi lebih terlibat dalam personal consumer-brand engagement dan menganggap suatu brand sebagai lebih bergengsi meningkatkan consumer-brand identification, dan consumer skepticism towards ads yang lebih tinggi memengaruhi consumer-brand identification secara negatif. Namun, digital consumer-brand engagement dan consumer skepticism towards brands tidak memengaruhi CBI secara langsung. Lebih lanjut, CBI terbukti memiliki pengaruh positif yang kuat pada brand loyalty dan brand advocacy, dengan brand loyalty juga memiliki pengaruh positif yang kuat terhadap brand advocacy. Implikasi dan saran manajerial untuk penelitian lebih lanjut dibahas dalam penelitian ini."

"Nowadays, brand does not function as an identity or to differentiate of one product to others only. The branding has been extending in many product categories which are marketed to consumers. To offer their products, the producers can not rely on functional benefits only, but also needs to take the emotional approach to the consumers by the brand given. The approach to give the emotional benefit is through the personalities of the brand as human personalities, included to fashion products. The brand must appear as the consumers it self in order to gain the brand loyalty in long time.The purpose of this research is to find out how the impact of brand personality to brand loyalty of the consumers of fashion brand Zara at Jakarta. In addition to know which dimension of brand personality is most influential to brand loyalty. This research also using Aaker?s dimensions of brand personality, sincerity; excitement; competence; and sophistication. Aaker?s theory about the benefit of brand (functional; emotional; and self-expressive) is used as the first step to refer the brand personality concept. The theories are used to measure the brand loyalty of the consumers based on Aaker?s and Peter and Olson?s measurement.The approach used in this research is quantitative approach with descriptive as a type of research. In order to get the data that support this research, the writer using purposive sampling by distributed 23 questions related to the indicators from the dimensions stated above to 100 respondents in 5 locations (Zara?s store in Jakarta) with judgemental sampling. To find out the brand personality dimensions as independent variable to brand loyalty as dependent variable, the writer uses factor analysis and multiple regression in the measurement.The finding of this research suggests that three of four dimensions which use in measurement, have significant positive impact to brand loyalty. And the result suggests that dimension of competence has biggest impact to brand loyalty than others dimension in brand personality. Besides, dimension of excitement has no impact to the brand loyalty.This research also gives the managerial implications related to the result to Zara?s management, especially in Indonesia. The consumers did not fully aware and care about the competitive advantage which Zara offers, which most appear in dimension of excitement. So that Zara?s Indonesia should adopt the markets here better and more adaptive in the way to gain the brand loyalty of consumers. The best thing that Zara?s Indonesia can do is through the approach of characteristic, and also the culture of brand preference of Indonesian consumers."

"Dengan semakin berkembang dan menjamurnya produk lokal di Indonesia, serta semakin banyaknya jenis media yang dapat memasarkan produk-produk tersebut, penting bagi para pelaku usaha untuk memahami strategi dalam mengelola mereknya agar dapat bersaing dengan merek lokal maupun merek luar. Penelitian ini membahas tentang perbandingan penerapan brand functional value dan brand experiential value terhadap evaluasi konsumen pada konteks strategi local branding dan foreign branding. Evaluasi konsumen pada penelitian ini diwakili oleh perceived quality, attitude toward the brand, purchase intention, dan komunikasi word of mouth. Metode penelitian yang digunakan ialah penelitian eksperimen dengan desain faktorial 2x2 yang menggunakan merek fiktif sebagai objek uji. Hasil penelitian menunjukkan bahwa terdapat perbedaan efek penerapan value pada aspek evalusi konsumen dalam konteks local branding dan foreign branding. Kombinasi strategi foreign branding dan experiential value menghasilkan nilai perceived quality, attitude toward the brand, dan purchase intention paling tinggi, sedangkan kombinasi strategi foreign branding dan functional value menghasilkan nilai word of mouth paling tinggi.

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In today rsquo s local products growing number in Indonesia, as well as the increasing number of media types to market these products, it is important for local businessperson or organization to understand the strategy in managing their brands in order to compete with local and foreign brands.

This study discusses the comparison between the application of brand functional value and brand experiential value toward consumer evaluation in the context of local branding and foreign branding strategy. Consumer evaluation is represented by perceived quality, attitude toward the brand, purchase intention, and word of mouth. The research method used is experimental research with 2x2 factorial design using fictitious brand as test object.

The finding shows that there are differences in value application effect toward consumer evaluation in local and foreign branding context. The combination of foreign branding strategy and experiential value produces the highest perceived quality, attitude toward the brand, and purchase intention, while the combination of foreign branding strategy and functional value yields the highest word of mouth."

"Brand berperan dalam membantu konsumen untuk membangun identitas diri mereka Escalas dan Bettman, 2003 sehingga brand yang dipilih konsumen dinilai memiliki nilai yang jauh lebih dari sekedar nilai fungsional McDonald dan Wilson, 2011 . Menurut Schau dan Gilly 2003 , social networks memungkinkan seorang konsumen untuk menunjukkan sebuah 'ideal self' mereka. Penelitian ini bertujuan untuk mengetahui pengaruh self-expressive brands inner dan social self yang ada pada Facebook terhadap brand love, brand advocacy word of mouth, dan brand advocacy acceptance. Sampel yang digunakan dalam penelitian ini adalah para pengguna Facebook yang pernah melakukan 'like', 'comment' dan 'share' terhadap suatu brand page tertentu yang ada di Facebook dalam kurun enam bulan terakhir. Data diolah dengan menggunakan metode Structural Equation Modeling SEM.Hasil penelitian menunjukkan bahwa self-expressive brands inner self dan self-expressive brands social self berpengaruh positif terhadap brand love. Lalu, brand love memiliki pengaruh signifikan yang bersifat positif terhadap brand advocacy word of mouth dan brand advocacy acceptance. Selain itu, self-expressive brands inner self berpengaruh positif terhadap brand advocacy acceptance namun tidak berpengaruh terhadap brand advocacy word of mouth. Sebaliknya, self-expressive brands social self berpengaruh positif terhadap brand advocacy word of mouth namun tidak berpengaruh terhadap brand advocacy acceptance.

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Brand has a role to help consumer in developing their self identity Escalas and Bettman, 2003 so the consumer selects particular brand far beyond its functional benefit McDonald and Wilson, 2011. Schau and Gilly 2003 found that social networks allow consumer to show their 'ideal self'. This study aims to analysis the effect of self expressive brands on Facebook towards brand love, brand advocacy word of mouth, and brand advocacy acceptance. Samples in this study are Facebook user who had already given their like, comment and share for a particular brand within six months. The data was processed by using Structural Equation Modeling SEM.

The result of this study found that both self expressive brands inner self and self expressive brands social self have positive effect to brand love. Brand love has positive effect to brand advocacy word of mouth and brand advocacy acceptance. This study also found that self expressive brands inner self has positive effect to brand advocacy acceptance, but it doesn't have effect to brand advocacy word of mouth. On the other hand, self expressive brands social self has positive effect to brand advocacy word of mouth, nevertheless it doesn't have effect to brand advocacy acceptance."