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"This paper explained crisis communication in the digital era. The crisis in the era before digital and afterwards had significant differences. There are two things that make it different. First, the communication channel is spread. In the era before digital, the dissemination of crisis information was only through conventional mass media such as television, radio, and newspapers. In the digital era, only one bank that has problems will become a monthly report on social media."

"This book represents the definitive research collection for corporate social responsibility communication, offering cross–disciplinary and international perspectives from the top scholars in the field. Addresses a gap in the existing CSR literature Demonstrates the relevance of effective CSR communication for the management of organizations The 28 contributions come from top scholars in public relations, organizational communication, reputation management, marketing and management."