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"ABSTRAKTaksi merupakan sarana transportasi yang dianggap memenuhi faktor keamanan dan kenyamanan. Namun ternyata keamanan dapat mengalami gangguan dalam setiap bentuk transportasi, tidak terkecuali taksi. Harapan pelanggan mengenai Express Group sebagai taksi yang aman, menjadi tidak sesuai ketika muncul sebuah isu bahwa terjadi kasus perampokan di dalam taksi putih yang identik dengan taksi Express. Perkembangan isu perampokan taksi putih di media sosial dan media online berpotensi menjadi krisis kepercayaan bagi Express Group. Melakukan klarifikasi terhadap hal-hal yang tidak sesuai dengan fakta yang ada, merupakan langkah yang tepat untuk dilakukan sejak awal ketika isu mulai berkembang. Selain itu, manajemen krisis juga perlu dilakukan oleh praktisi PR dalam upaya untuk mempertahankan perusahaan agar tidak mengalami kerugian yang meluas. Setelah menghadapi kasus yang merugikan, Express Group membuat kampanye PR yang bertujuan untuk memperbaiki kembali citra perusahaan. Berdasarkan hal tersebut, dalam jurnal ini penulis menggunakan dua konsep besar yaitu isu dan krisis untuk menganalisis lebih dalam mengenai kasus yang terjadi pada Express Group.

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ABSTRACT

Taxi is a means of transportation that is considered to meet the safety (security) and comfort. But apparently security can be impaired in any form of transport, is no exception taxi. Customer expectations regarding Express Group as taxis are safe, be inappropriate when an issue arises that a case of robbery in a white taxi cab is identical to the Express. White taxi robbery issues development in social media and online media has the potential to become a crisis of confidence for the Express Group. Clarifying the things that are inconsistent with the facts, is the right step to do from the beginning when the issue began to develop. In addition, crisis management should also be conducted by public relations practitioners in an effort to maintain the company in order not suffered widespread losses. After facing the adverse case, the Express Group made a PR campaign that aims to restore the company's image. Accordingly, in this paper the authors used two major concepts that issues and crises to analyze more deeply about the case with the Express Group."

"ABSTRAKSkripsi ini membahas hubungan karakteristik individu (usia dan Indeks Massa Tubuh), gaya hidup (asupan energi, vitamin B Kompleks, dan zat besi, konsumsi air, minuman isotonik, kafein, dan suplemen, kuantitas kualitas tidur, dan merokok), dan faktor pekerjaan (masa kerja, shift kerja, durasi mengemudi, dan waktu istirahat kerja) terhadap Tingkat Kelelahan Pengemudi Taksi Express Group di Pool Taksi Cilangkap Tahun 2014. Penelitian menggunakan disain studi cross sectional. Sampel diambil secara acak sederhana dengan jumlah sebanyak 96 orang. Data dianalisis menggunakan uji chi square, uji t independen, dan uji regresi logistik.Hasil penelitian menunjukkan prevalensi kelelahan sebesar 74%, berusia rata ? rata 42, memiliki IMT lebih, asupan dan konsumsi mencukupi AKG 2013, kuantitas kualitas tidur buruk, dan nilai merokok rendah. Mayoritas mengambil shift sore, memiliki durasi mengemudi > 8 jam dan waktu istirahat > 2 jam. Kuantitas kualitas tidur dan shift kerja menunjukkan hubungan bermakna dengan tingkat kelelahan. Asupan energi diinterpretasikan sebagai faktor protektif terhadap tingkat kelelahan pengemudi taksi melalui analisis muktivariat. Disarankan agar para pengemudi mencatat asupan makanan harian dan menyempatkan tidur cukup terutama sebelum mengemudi pada shift malam serta meregulasi shift kerja pengemudi bagi perusahaan.

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ABSTRACT

This undergraduate thesis discusses the relationship of individual characteristics (age and Body Mass Index), lifestyle (intake of energy, vitamin B-complex, iron, water, consumption of ion supply drink, caffeine, supplement, sleep quality, and smoking habits), and work related factor (years of service, work shift, driving duration, and rest break) with fatigue among Express Taxi Driver at Express Taxi Pool Cilangkap 2014. The study used cross-sectional design. Samples are taken randomly with a total of 96 people. The research data is calculated using the chi square test, t independent test, and regression logistic test.

The study result showed that the prevalence of driver fatigue is 74% and majority is at 42 yo, Overweight BMI, intake and consumption fit AKG 2013, bad sleep quality, low smoking dependence, taking night shift, > 8 hours of driving duration, and > 2 hours of rest break. There are relation of sleep quality, and work shift to fatigue. Furthermore, energy intake is shown as a protective factor in fatigue among taxi driver. It is recommended that drivers should write their daily food intake and have enough sleep before night shift driving also regulating the work shift for the taxi company."

"ABSTRAKPenelitian ini bertujuan untuk mengetahui adanya perbedaan status kebugaran komposisi tubuh berdasarkan status gizi, aktivitas fisik, status merokok dan asupan gizi pada pengemudi taksi Express Group Tahun 2014. Penelitian ini menggunakan desain studi cross sectional pada 96 responden. Indikator kebugaran yang digunakan adalah persen lemak tubuh sebagai representasi kebugaran komposisi tubuh (bugar dengan PLT: 6 ? 10%). Hasil penelitian menunjukkan bahwa 72,9% responden memiliki tubuh yang tidak bugar. Variabel-variabel yang berhubungan dengan status kebugaran antara lain: status gizi dengan (pvalue 0,001), status merokok (0,014), asupan energi (0,004), protein (0,004), lemak (0,015), karbohidrat (0,008), zat besi (0,037), seng (0,001), vitamin B1 (0,020), vitamin B2 (0,037), vitamin B5 (0,013), dan vitamin B6 (0,028).

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ABSTRACTThis study aims to determine body composition fitness status difference based on nutritional status, physical activity, smoking status and nutritional intake of Express Group Taxi Driver 2014. This research uses cross-sectional study design on 96 respondents. Fitness indicator which is used in this study is body fat percent as to represent body composition fitness (fit status: 6 ? 10% of BFP). The result shows 72,9% of the respondents are unfit. Variables which are significantly related to fitness status are: nutritional status (pvalue 0,001), smoking status, (0,014), energy intake, (0,004), protein intake (0,004), fat intake (0,015), carbohydrate intake (0,008), iron intake (0,037), zinc intake (0,001), vitamin B1 intake (0,020), vitamin B2 intake (0,037), vitamin B5 intake (0,013), and vitamin B6 intake (0,028)."

"Penelitian ini bertujuan untuk mengetahui potensi kewirausahaan pada pengemudi taksi yang dapat digunakan untuk pemberdayaan SDM yang diukur berdasarkan teori Santos et al.(2008) dalam jurnal berjudul ”How to Assess Entrepreneurial Potential”. Kewirausahaan dapat digunakan dalam pemberdayaan SDM berdasarkan beberapa penelitian sebelumnya. Penelitian ini menggunakan pendekatan kuantitatif. Teknik pengumpulan data yang dipakai adalah dengan metode survey. Teknik penarikan sampel dalam penelitian ini menggunakan teknik quota sampling. Analisis data terhadap 98 responden pengemudi taksi pada empat perusahaan (Blue Bird, Express Group, Koperasi Taksi, dan Taksi Putra) dianalisis dengan distribusi frekuensi. Hasil penelitian ini menunjukkan gambaran potensi kewirausahaan yang tinggi pada pengemudi taksi di Jakarta (pada perusahaan taksi yang diteliti).

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This study aims to examine entrepreneurship potential of taxi drivers which can be used to human resources empowerment based on Santos et al. (2008) theory in journal “How to Assess Entrepreneurial Potential”. Entrepreneurship can be used on human resources empowerment based on several studies. This study uses a quantitative approach. Sample in this study collected by survey techniques. This study use quota sampling techniques to collect data sample. Analysis of 98 respondents in four taxi company (Blue Bird, Express Group, Koperasi Taksi, dan Taksi Putra) use with frequencies descriptive analyze. The result showed that taxi drivers in Jakarta (at research’s place) have high entrepreneurship potential."

"ABSTRAKKehadiran angkutan transportasi online mulai meresahkan pengemudi transportasi konvensional seperti taksi, hingga menimbulkan aksi demonstrasi para pengemudi taksi yang terjadi pada tanggal 22 Maret 2016. Blue Bird sebagai salah satu perusahaan taksi yang memiliki citra baik di mata masyarakat turut mengikuti aksi demonstrasi tersebut yang berujung pada situasi krisis yang dialami oleh perusahaan. Makalah ini bertujuan untuk menganalisis situasi krisis yang dialami oleh Blue Bird dan strategi yang dilakukan oleh pihak Blue Bird dalam menangani krisis perusahaan pascademonstrasi pada tanggal 22 Maret 2016 lalu. Hasil analisis terkait dengan pemahaman mengenai tahapan penanganan krisis menunjukkan Blue Bird cenderung lamban dalam mempersiapkan langkah mulai dari pre-crisis hingga crisis event.

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ABSTRACTThe existence of online transportation starting to disturb conventional transportation drivers such as taxi, that lead to demonstration on March 22nd, 2016. Blue Bird is one of taxi company that has good image in people rsquo s mind, also joined the demonstration which gave crisis situation to the company. This paper aims to analyse crisis situation that happened and the Blue Bird rsquo s strategy to handle the crisis post demonstration. Analysis result relates to concept of steps of crisis handling shows that Blue Bird had slow response in preparing steps start form pre crisis to crisis event."

"Insiden jatuhnya pesawat memang bukanlah suatu hal yang diharapkan, terutama bagi maskapai penerbangan itu sendiri. Hal ini tentunya merupakan sebuah peristiwa yang tidak dapat dihindari dan diprediksi oleh siapapun. Namun, tidak jarang perusahaan diterpa berbagai macam isu terkait insiden yang menyudutkan perusahaan terebut. Tidak jarang pula, isu-isu tersebut pada akhirnya membawa perusahaan ke dalam sebuah keadaan krisis akibat adanya kelalaian penanganan isu yang dilakukan perusahaan. Untuk itu, apabila terjadi kasus seperti ini, peran praktisi Public Relation (PR) sangat dibutuhkan untuk menjaga citra dan mengembalikan nama baik perusahaan. Praktisi PR tentunya harus memiliki kesiapan untuk melakukan penanganan terhadap krisis yang muncul. Demikian juga dengan kasus jatuhnya pesawat AirAsia QZ 8501 pada 28 Desember 2014 silam yang akan diangkat sebagai bahan analisis untuk penulisan makalah ini.Analisis ini akan membahas bagaimana perkembangan isu yang muncul ketika peristiwa tersebut terjadi sehingga membawa AirAsia ke dalam krisis serta apa saja langkah-langkah yang dilakukan oleh praktisi PR AirAsia dalam menghadapi kondisi tersebut dengan berdasar pada konsep manajemen krisis. Pendekatan strategi manajemen krisis yang dilakukan praktisi PR AirAsia juga akan dianalisis dengan berkaca pada konsep model Integrated Crisis Mapping (ICM).

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The incident of airplane crash is the unexpected thing, especially for the flight enterprise it self. This case is unavoidable and unpredictable for anyone. But, the company is not rarely attacked by issues that related to the accident which put the company's name into the corner. The issues often bring the company into the crisis circumstance as the cause of the organization's neglect. The role of PR practitioners is needed to maintain company's image and reform its reputation. PR practitioners should have readiness to handle any kind of the crisis that arises in that moment. As well as the case of AirAsia's airplane QZ8501 crashed in the past December 28, 2014, as the analyzed material for this paper writing.This analysis will come up with the issues development when it was happened, so those brought AirAsia into a crisis, and put a stressed on what actions had been done by AirAsia PR practitioners in that kind of state in accordance to crisis management concept. The approach of crisis management strategy that AirAsia PR practitioners took will also be analyzed based on the concept of Integrated Crisis Mapping model (ICM)."

"[ ABSTRAKSkripsi ini membahas tentang komunikasi internal yang terjadi selama krisis berlangsung pada Bank BTN (studi kasus pemberitaan Bank BTN yang akan diakuisisi Bank Mandiri tahun 2014). Fokus dari penelitian ini adalah bagaimana upaya pihak manajemen dan tim manajemen krisis mengurangi ketidakpastian karyawan ketika pemberitaan wacana akuisisi. Pendekatan pada penelitian ini adalah penelitian kualitatif dengan desain deskriptif. Sedangkan konfirmasi data pada penelitian ini menggunakan triangulasi data kuantitatif (survei).Peneliti menyarankan bahwa pihak manajemen Bank BTN perlu melakukan komunikasi internal secara terbuka untuk mengurangi ketidakpastian karyawan ketika krisis berlangsung. Selain itu, pihak manajemen Bank BTN perlu membuat tim manajamen krisis untuk menangani komunikasi krisis, terutama kepada pihak internal. Tim manajemen krisis perlu membuat Peraturan Standar Operasional (PSO) agar informasi yang diberikan jelas dan tidak simpang siur. Terakhir, Bank BTN perlu melibatkan manajemen senior dalam menangani krisis.

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ABSTRACTTittle of Thesis: A Study of Internal Communication during Crisis in Bank BTN (A Case of News Regarding Planned Bank BTN Acquisition by Bank Mandiri in 2014)

This thesis discusses about the internal communication that occurred during the crisis in Bank BTN (case study of news regarding planned Bank BTN acquisition by Bank Mandiri in 2014). The focus of this research is the efforts of the management and its crisis management team to reduce employees? uncertainty when the news about the acquisition was circulating. The approach in this study is a qualitative research with descriptive design. While confirmation of the data in this study is done using quantitative data triangulation (survey).

The researcher suggest that Bank BTN management should do an open internal communication in order to reduce employees? uncertainty when the crisis was taking place. Moreover, the management should form a crisis management team to deal with crisis communication, especially to internal parties. The crisis management team should make a Standard Operating Procedure (SOP) so that the information provided will be as clear as possible. Finally, the management should involve the senior management in handling the crisis.;Tittle of Thesis: A Study of Internal Communication during Crisis in Bank BTN (A Case of News Regarding Planned Bank BTN Acquisition by Bank Mandiri in 2014)

This thesis discusses about the internal communication that occurred during the crisis in Bank BTN (case study of news regarding planned Bank BTN acquisition by Bank Mandiri in 2014). The focus of this research is the efforts of the management and its crisis management team to reduce employees? uncertainty when the news about the acquisition was circulating. The approach in this study is a qualitative research with descriptive design. While confirmation of the data in this study is done using quantitative data triangulation (survey).

The researcher suggest that Bank BTN management should do an open internal communication in order to reduce employees? uncertainty when the crisis was taking place. Moreover, the management should form a crisis management team to deal with crisis communication, especially to internal parties. The crisis management team should make a Standard Operating Procedure (SOP) so that the information provided will be as clear as possible. Finally, the management should involve the senior management in handling the crisis.;Tittle of Thesis: A Study of Internal Communication during Crisis in Bank BTN (A Case of News Regarding Planned Bank BTN Acquisition by Bank Mandiri in 2014)

This thesis discusses about the internal communication that occurred during the crisis in Bank BTN (case study of news regarding planned Bank BTN acquisition by Bank Mandiri in 2014). The focus of this research is the efforts of the management and its crisis management team to reduce employees? uncertainty when the news about the acquisition was circulating. The approach in this study is a qualitative research with descriptive design. While confirmation of the data in this study is done using quantitative data triangulation (survey).

The researcher suggest that Bank BTN management should do an open internal communication in order to reduce employees? uncertainty when the crisis was taking place. Moreover, the management should form a crisis management team to deal with crisis communication, especially to internal parties. The crisis management team should make a Standard Operating Procedure (SOP) so that the information provided will be as clear as possible. Finally, the management should involve the senior management in handling the crisis.;Tittle of Thesis: A Study of Internal Communication during Crisis in Bank BTN (A Case of News Regarding Planned Bank BTN Acquisition by Bank Mandiri in 2014)

This thesis discusses about the internal communication that occurred during the crisis in Bank BTN (case study of news regarding planned Bank BTN acquisition by Bank Mandiri in 2014). The focus of this research is the efforts of the management and its crisis management team to reduce employees? uncertainty when the news about the acquisition was circulating. The approach in this study is a qualitative research with descriptive design. While confirmation of the data in this study is done using quantitative data triangulation (survey).

The researcher suggest that Bank BTN management should do an open internal communication in order to reduce employees? uncertainty when the crisis was taking place. Moreover, the management should form a crisis management team to deal with crisis communication, especially to internal parties. The crisis management team should make a Standard Operating Procedure (SOP) so that the information provided will be as clear as possible. Finally, the management should involve the senior management in handling the crisis., Tittle of Thesis: A Study of Internal Communication during Crisis in Bank BTN (A Case of News Regarding Planned Bank BTN Acquisition by Bank Mandiri in 2014)

This thesis discusses about the internal communication that occurred during the crisis in Bank BTN (case study of news regarding planned Bank BTN acquisition by Bank Mandiri in 2014). The focus of this research is the efforts of the management and its crisis management team to reduce employees’ uncertainty when the news about the acquisition was circulating. The approach in this study is a qualitative research with descriptive design. While confirmation of the data in this study is done using quantitative data triangulation (survey).

The researcher suggest that Bank BTN management should do an open internal communication in order to reduce employees’ uncertainty when the crisis was taking place. Moreover, the management should form a crisis management team to deal with crisis communication, especially to internal parties. The crisis management team should make a Standard Operating Procedure (SOP) so that the information provided will be as clear as possible. Finally, the management should involve the senior management in handling the crisis.]"