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"Finding the time and money to conduct a thorough evaluation can be difficult. This Infoline explains a 10-point system for managing evaluation shortcuts."

"Evaluating the effectiveness of training is optional for many trainers, but what are the key elements in the process? This Infoline answers this question and more. You will learn about the advantages and disadvantages of various types of evaluation from the most basic smile sheets to organizational results. Included is a discussion on how to report results to management as well as keeping the process closely tied to business results."

"Offering more balance between applied research and evaluation, this Fourth Edition of Qualitative Research &​ Evaluation Methods illuminates all aspects of qualitative inquiry through new examples, stories, and cartoons; more than a hundred new summarizing and synthesizing exhibits; and a wide range of new highlight sections/​sidebars that elaborate on important and emergent issues. For the first time, full case studies are included to illustrate extended research and evaluation examples. In addition, each chapter features an extended "rumination," written in a voice and style more emphatic and engaging than traditional textbook style, about a core issue of persistent debate and controversy."

"Know what benchmarking is and the benefits, types, and processes of benchmarking. Understand how benchmarking training differs from benchmarking other functions."