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"Argues that the most effective and influential trainers have at least two things in common - they know why they are trainers, and they understand that training is a partnership. This book shows its readers how to find their own ""training heart,"" and use this discovery to create a better climate for learning. "

"Reinventing your training department into a performance consulting department requires a roadmap. This Infoline is your quick and dirty guide. Not only does the issue give you the basics of performance consulting, but it provides detailed descriptions of the responsibilities, duties, and competencies expected of new performance consultants. Your roadmap for change also includes advice on how to make the transition successful by following a carefully crafted transition plan."

"This issue defines structured and unstructured on-the-job training (OJT). Covers the essentials of OJT; explains how organizations can best employ OJT. The issue offers a benchmarking exercise, a sample OJT checklist, and a checklist of OJT process steps."

"Contents :- Why branding is important - The customer experience - Brand power - Brand promises - Brand personalities - Brand influence - Brand factors - The next steps - References & resources - Job aid "

"Contents :- Measurement and evaluation - Certification - E-Learning and training technology - Training and development - References & resources - Job aid "

"A career portfolio is a powerful way to distinguish yourself from other training professionals and to showcase your talents in a real way. It is also a great tool for geting buy-in and support from your current employer. This Infoline will help you understand what should go in your portfolio and know how to use your portfolio to demonstrate your mastery of training competencies."

"Case studies are a powerful way to demonstrate concepts or policies, encourage critical thinking, and reinforce course content. This issue shows you how to develop, craft, implement, and follow up on case studies so they become a tool to actively transfer learning and drive cultural change. Flowcharts, checklists, and clearly defined rules for success are included."

"This Infoline provides a comprehensive discussion of EPSS, its usefulness, and design factors to consider. It explains how to get started. An extensive chart describes the various structures found in an EPSS."

"Government employees face enormous challenges today, including being stigmatized as underworked and overpaid. At the same time, they?re being asked to solve some of our toughest problems including unemployment, security, poverty, and education In Engaging Government Employees, Bob Lavigna gives managers the tools they need to leverage the talents of government?s most important resource: its people. He shows them how to measure, nurture, and sustain the kind of authentic employee engagement that drives results. With over three decades of experience in public sector HR, he knows how to get team members passionate about the agency?s mission, and committed to its success. Readers will learn: ? Why a highly engaged staff is 20 percent more productive.

• How to get employees to deliver ?discretionary effort?
• How to assess the level of engagement
• Why free pizza and Coke every Friday is not a viable strategy
• And more Drawing on a wealth of empirical evidence, Engaging Government Employees rejects the typical, one-size-fits-all approach to motivation and shows how America's largest employer can apply the science of engagement to dramatically improve performance.

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