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"Case studies are a powerful way to demonstrate concepts or policies, encourage critical thinking, and reinforce course content. This issue shows you how to develop, craft, implement, and follow up on case studies so they become a tool to actively transfer learning and drive cultural change. Flowcharts, checklists, and clearly defined rules for success are included."

"Outsourcing training is a business reality, but success does not begin and end with giving the work or project to a suitable vendor. This Infoline will show you how to use outsourcing as a strategic advantage and to proactively address the many potential challenges of working with external or internal experts or consultants. The issue covers generally accepted contracting costs, typical elements of a consulting contract, and the process for determining which vendor would make the best fit."

"This issue defines structured and unstructured on-the-job training (OJT). Covers the essentials of OJT; explains how organizations can best employ OJT. The issue offers a benchmarking exercise, a sample OJT checklist, and a checklist of OJT process steps."

"Training assumes a business-critical role in organizations. Ensuring that the organization-at-large understands and perceives the value of training is critical to the future success of both the learning function and business entity. This issue helps you improve the credibility and perceived value of training within an organization. Included is a value, impact, and perception survey to help you measure critical areas of the organization with regard to training."

"The success or failure of even the best designed training intervention is often determined by how well it is marketed to your client base. This issue focuses on the techniques and strategies to help training and development professionals become better marketers of their products and services. This issue adapts the traditional ADDIE model to explain the process in six steps, beginning with a needs and situation analysis and continuing through strategy, promotion, production, distribution, and evaluation."

"Trainers must understand the fundamentals of budgeting to advance or even survive in their ever-changing profession. This Infoline presents the fundamentals of the budget process, covering general principles and guidelines for developing good budgets, along with key theoretical underpinnings of the process. While focusing on the general principles of accounting, the issue offers metrics crucial to managing the training function along with sample components of a training plan, a sample chart of accounts and typical expenses, and a project expense worksheet as a job aid."

"Informal learning can pack quite a punch in terms of boosting workplace performance and efficiency. But what is it, and what can you do to promote informal learning in the workplace? According Bob Hoffman, informal learning is anything that is not recognizable as formal training and performance support, such as organized classes, workshops, individualized instruction, and job aids. In addition, it is just-in-time, contextual, individualized, personal, chunked, and limited in scope; in other words, its exactly what you need at exactly the moment you need it. Informal Learning describes 13 modes of informal learning, including information gathering, help desk use, and mixed teams. Furthermore, this Infoline presents ways that you can evaluate and promote these modes to fit your organizational context."

"The right physical environment can make or break your training session or program. This Infoline will show you how to get it right the first time. Filled with checklists and guidelines, this issue offers clear guidance on selecting the right setting, arranging a room, selecting the facility, and evaluating its suitability for your intended purpose. Included is sidebar on avoiding the most common pitfalls of facilities planning."

"Argues that the most effective and influential trainers have at least two things in common - they know why they are trainers, and they understand that training is a partnership. This book shows its readers how to find their own ""training heart,"" and use this discovery to create a better climate for learning. "