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"Tujuan dari penelitian ini adalah untuk menganalisa pada konsumen online di Indonesia apakah motivasi hedonik yang terdiri dari adventure, idea, value, social dan relaxation memiliki signifikansi terhadap kecendrungan pembelian impulsif pada konsumen yang melakukan pembelian online, dan juga menemukan dimensi apa dari motivasi hedonik tersebut yang memiliki signifikansi paling besar terhadap kecendrungan pembelian impulsif online. Yang dalam pengumpulan datanya dilakukan penyebaran kuesioner dan dari total 169 sampel kemudian diuji lewat regresi berganda untuk ditemukan signifikansinya. Dan hasil yang didapat adalah bahwa motivasi adventure, idea, value dan relaxation mempunyai nilai signifikansi positif terhadap online impulse buying tendency, dan ditemukan juga bahwa motivasi social tidak memiliki pengaruh signifikansi apapun terhadap online impulse buying tendency.

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The purpose of this research is to explore whether hedonic motivations which consist of adventure, idea, value, social and relaxation of Indonesia consumers have any significant impact on their online impulse buying tendency. And also to find which dimentions of those hedonic motivations that have strongest effect on online impulse buying tendency. An online survey was conducted and from the 169 sampe received, multiple regression method was conducted to test the data sample. And the finding confirm that adventure, idea, value, and relaxation motivation has positive impact on online impulse buying tendency. While social motivation has no significance on online impulse buying tendency."

"Penelitian ini meneliti bagaimana aspek fungsional dan psikologis Online Customer Service Experience (OCSE) mempengaruhi pembelian impulsif online pada platform e-commerce. Penelitian ini menguji peran mediasi loyalitas sikap (Attitudinal loyalty) pelanggan terhadap OCSE dan pembelian impulsif online, dan peran moderasi pengendalian diri (self-control) konsumen terhadap loyalitas sikap (Attitudinal loyalty) dan pembelian impulsif. Penelitian ini memperoleh 260 responden yang berusia 17-50 tahun yang memiliki pengalaman menggunakan e-commerce sebelumnya. Pengambilan data menggunakan metode survei dngan kuesioner yang disebarkan secara daring melalui Whatsapp dan Line. Pengolahan data dilakukan menggunakan PLS-SEM, hasil penelitian menunjukkan pengaruh dimensi OCSE dan pembelian impulsif online, dengan loyalitas sikap (Attitudinal loyalty) bertindak sebagai mediator dan tidak ada efek moderasi dari pengendalian diri (self-control). Studi ini berkontribusi pada literatur teoritis tentang pembelian impulsif online dan pengalaman pelanggan, dan menekankan untuk mempertimbangkan tidak hanya aspek fungsional platform tetapi juga faktor psikologis yang memengaruhi pengalaman belanja konsumen.

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This study explores how the functional and psychological aspects of the Online Customer Service Experience (OCSE) affect online impulsive buying on e-commerce platforms. This research examines the mediating role of customers' attitudinal loyalty between the OCSE and online impulsive buying, and the moderating role of customers' self-control between attitudinal loyalty and impulsive buying. The research received 260 respondents aged 17-50 with prior e-commerce experience. The research data is collected through online survey that is distributed through Whatsapp and Line. Using PLS-SEM, the findings show an influence between the OCSE dimensions and online impulsive buying, with attitudinal loyalty acting as a mediator and no moderating effect is found from self-control. The study contributes to the theoretical literature on online impulsive buying and customer experience and highlights the importance of considering not just the functional aspects of the platform but also the psychological factors that influence user experience."

"Perkembangan e-commerce dan PayLater telah digunakan secara luas untuk memenuhi kebutuhan hidup sehari-hari, yang dapat mengarah pada pembelian secara impulsif. Penelitian ini bertujuan untuk menganalisis hubungan antara recommended product quality dan materialism terhadap e-impulse buying. Penelitian ini menggunakan 237 responden berusia 18-42 tahun yang pernah melakukan pembelian pakaian menggunakan Shopee PayLater. Data yang terkumpul kemudian diolah menggunakan metode Partial Least Square-Structural Equation Modeling (PLS-SEM). Hasil penelitian ini menunjukkan bahwa materialism memiliki pengaruh signifikan terhadap e-impulse buying. Sementara itu, recommended product quality tidak memiliki pengaruh signifikan terhadap e-impulse buying. Diketahui bahwa customer satisfaction tidak memediasi pengaruh recommended product quality terhadap e-impulse buying. Di lain sisi, product image memediasi pengaruh recommended product quality terhadap e-impulse buying secara signifikan dan positif. Penelitian ini juga menunjukkan bahwa online review stimuli tidak memoderasi pengaruh recommended product quality terhadap e-impulse buying secara signifikan dan positif. BNPL use memediasi hubungan positif antara materialism dengan e-impulse buying. Penelitian ini juga memberikan implikasi manajerial dan saran untuk penelitian selanjutnya.

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The development of e-commerce and PayLater services has been widely used to meet daily living needs, which can lead to impulsive purchases. This study aims to analyze the relationship between recommended product quality and materialism on e-impulse buying. The study used 237 respondents aged 18-42 years who had purchased clothing using Shopee PayLater. The collected data was then processed using the Partial Least Square- Structural Equation Modeling (PLS-SEM) method. The results of this study show that materialism has a significant influence on e-impulse buying. Meanwhile, recommended product quality does not have a significant influence on e-impulse buying. It is known that customer satisfaction does not mediate the influence of recommended product quality o n e-impulse buying. On the other hand, product image significantly and positively mediates the influence of recommended product quality on e-impulse buying. This study also shows that online review stimuli do not significantly and positively moderate the i nfluence of recommended product quality on e-impulse buying. BNPL use mediates the positive relationship between materialism and e-impulse buying. This study also provides managerial implications and suggestions for future research. This study also provides managerial implications and suggestions for future research."

"Dalam beberapa tahun terakhir, kemajuan teknologi mengalami perkembangan yang begitu pesat, dilihat dari munculnya mobile commerce yang bermunculan salah satunya Raena sebagai mobile commerce yang bergerak pada penjualan produk kosmetik dan/atau perawatan diri kemudian menyebabkan timbulnya online impulse buying behavior karena pengaruh consumer perceived value dan interpersonal influence. Tujuan dari penelitian ini adalah menganalisis pengaruh consumer perceived value terhadap online impulse buying behavior melalui interperosnal influence pada pengguna aplikasi Raena. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survey melalui kuesioner yang disadasarkan oleh metode purposive sampling. Jumlah responden dalam penelitian ini adalah 162 yang dijaring melalui online quesionnaire menggunakan Google Form. Pengolahan data dilakukan dengan menggunakan software SmartPLS 3.2.9. Hasil penelitian ini menunjukan bahwa terdapat pengaruh signifikan antara consumer perceived value terhadap online impulse buying behavior namun tidak terdapat pengaruh signifikan terhadap consumer perceived value terhadap online impulse buying behavior yang dimoderasi oleh interpersonal influence pada pengguna aplikasi Raena. Penelitian ini bermanfaat untuk menyusun strategi memaksimalkan online impulse buying behavior dalam Aplikasi Raena melalui rangsangan consumer perceived value. Berdasarkan hasil penelitian tersebut, penelitian selanjutnya dapat mempertimbangkan penggunaan variabel moderasi lain selain interpersonal influence yang dapat memoderasi hubungan antara consumer perceived value terhadap online impulse buying behavior.

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In last few years, technological advances have developed rapidly, seen from the emergence of mobile commerce, one of which is Raena as a mobile commerce engaged in selling cosmetic and/or personal care products which causes online impulse buying behavior due to influenced of consumer perceived value and interpersonal influence. The purpose of this study was to analyze the effect of consumer perceived value on online impulse buying behavior through interpersonal influence on users of Raena application. The study used a quantitative approach with a survey method on purposive sampling. The number of respondents in this study wes 162 obtained through online questionnaire using Google Form. Data processing was performed using SmartPLS 3.2.9. The results of this study indicate that there is an significant influence between consumer perceived value on online impulse buying behavior but there is no significant influence on consumer perceived value on online impulse buying behavior which is moderated by interpersonal influence on users of the Raena application. This research is useful for developing strategies to maximize online impulse buying behavior in Raena application trough consumer perceived value simulation. Based on the results of this study, further research can consider the used of ither moderating variabels besides interpersonal influence which can moderate the relationship between consumer perceived value and online impulse buying behavior."

"Penelitian ini bertujuan untuk mengetahui pengaruh perceived value terhadap impulse buying, baik secara kognitif maupun afektif, pada ritel omnichannel kecantikan di Indonesia dengan menggunakan teori S-O-R (Stimulus-Organism-Response). Penelitian ini dilakukan dengan menyebarkan kuesioner kepada 279 responden yang pernah melakukan pembelanjaan di Sociolla atau Sephora, secara online dan offline, sebagai representasi ritel omnichannel kecantikan di Indonesia. Dari total 9 hipotesis yang diuji, penelitian ini menemukan bahwa channel integration berpengaruh positif terhadap consumer empowerment, akan tetapi convenience tidak memiliki pengaruh signifikan. Consumer empowerment berpengaruh terhadap satisfaction, trust, dan perceived value. Selain itu, trust berpengaruh positif terhadap perceived value, tetapi satisfaction tidak menunjukkan pengaruh yang signifikan. Perceived value berpengaruh terhadap cognitive impulse buying dan affective impulse buying. Penelitian ini memberikan kontribusi teoritis tentang pengaruh perceived value dalam mendorong cognitive impulse buying dan affective impulse buying pada ritel omnichannel industri kecantikan di Indonesia. Penelitian ini juga memberikan kontribusi manajerial terkait strategi pemasaran ritel omnichannel kecantikan di Indonesia untuk mempertahankan kualitas perceived value dari produk-produk yang dijual oleh ritel omnichannel untuk mendorong cognitive impulse buying dan affective impulse buying pada ritel omnichannel kecantikan di Indonesia. Penelitian ini juga memberikan kontribusi secara etika dan sosial tentang pentingnya menjaga keamanan data dan privasi yang diberikan konsumen terhadap ritel omnichannel kecantikan, kesamaan informasi, kemudahan akses belanja, dan mencegah dampak negatif dari impulse buying.

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This research aims to determine the influence of perceived value on impulse buying, both cognitively and affectively, in omnichannel beauty retail in Indonesia using the S-O-R (Stimulus-Organism-Response) theory. The study was conducted by distributing questionnaires to 279 respondents who had shopped at Sociolla or Sephora, both online and offline, representing omnichannel beauty retail in Indonesia. Out of the nine hypotheses tested, the study found that channel integration positively affects consumer empowerment, but convenience does not have a significant impact. Consumer empowerment influences satisfaction, trust, and perceived value. Additionally, trust positively impacts perceived value, but satisfaction does not show a significant effect. Perceived value affects cognitive impulse buying and affective impulse buying. This study provides theoretical contributions regarding the influence of perceived value in driving cognitive impulse buying and affective impulse buying in the omnichannel beauty retail industry in Indonesia. It also offers managerial contributions related to marketing strategies for omnichannel beauty retail in Indonesia to maintain the perceived value quality of products sold by omnichannel retailers to encourage cognitive impulse buying and affective impulse buying in the omnichannel beauty retail sector in Indonesia. The study also contributes ethically and socially by emphasizing the importance of maintaining data security and consumer privacy, ensuring information equality, ease of shopping access, and preventing the negative impacts of impulse buying."

"Penelitian ini bertujuan untuk melihat apakah website quality, sales promotion, dan fashion consciousness dapat mempengaruhi impulse buying behavior pelanggan saat membeli pakaian dari toko daring. Belanja daring menyediakan saluran impulsif alternatif untuk pelanggan, selain dari toko ritel. Karena kepercayaan konsumen Indonesia dalam membuat transaksi daring makin meningkat, diperlukan pemahaman mengenai apa yang memicu konsumen untuk bertindak secara impulsif selama belanja daring. Data studi ini dikumpulkan melalui metode random sampling. 211 tanggapan dianalisis menggunakan uji validitas dan reliabilitas, dan dilanjutkan dengan Structural Equation Modeling. Promosi penjualan rupanya menjadi pemicu nomor satu bagi pembeli daring untuk membeli secara impulsif dan secara positif memoderasi hubungan antara kualiyas situs web dan pembelian impulsif. Pembelian impulsif dipengaruhi secara positif oleh kesadaran mode, tetapi kualitas situs web tidak terbukti mempengaruhi pebelian impulsif.

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This study aims to see whether website quality, sales promotion, and fashion consciousness can influence customers impulse buying behavior on buying apparel online. As online shopping provides customers the convenience to shop anywhere at any time, nowadays it is common to choose it as an alternative impulsive channel aside from brick and mortar store. As Indonesian consumers confidence in making online transaction rises, understanding what triggers consumers to act impulsively during online shopping is necessary, as several study found that online and offline shoppes behaviors are different. Data is collected through random sampling method. 211 valid responses are analyzed using validity and reliability tests, continued by Structural Equation Modelling. Sales promotion is apparently the number one trigger for online shoppers to buy impulsively and positively moderates the relationship between website quality and impulse buying behavior. Online impulse purchases are positively influenced by fashion consciousness, but website quality is discovered to have no positive influence on online impulse buying."

"Penggunaan internet yang semakin luas dengan munculnya e-commerce telah mengakibatkan perubahan pada pola belanja konsumen. Perubahan pola belanja konsumen saat ini yang banyak menggunakan e-commerce ternyata telah membuka peluang bagi para konsumen untuk melakukan pembelian impulsif secara online. Beberapa peneliti melaporkan  bahwa banyak konsumen online melakukan pembelian impulsif. Namun pembahasan tentang pembelian impulsif online dan berbagai aspeknya yang masih perlu untuk digali, peneliti bermaksud untuk meneliti secara empiris hubungan langsung dan tidak langsung faktor/rangsangan eksternal yaitu rangsangan website, rangsangan pemasaran, dan rangsangan situasional serta hubungan langsung dan efek moderasi religiusitas intrinsik dan ekstrinsik terhadap perilaku pembelian impulsif online muslim di Indonesia saat menggunakan e-commerce Shopee. Penelitian ini didesain menggunakan pendekatan kuantitatif dengan basis data survei. Metode analisis kuantitatif yang digunakan adalah partial least squares structural equation modeling (PLS-SEM). Penggunaan metode PLS-SEM ditujukan untuk menganalisis faktor stimulus eksternal dan religiusitas terhadap kecenderungan pembelian impulsif ketika menggunakan aplikasi belanja online “Shopee” pada muslim Indonesia dengan pendekatan Stimulus-Organism-Response (SOR). Penelitian ini menemukan bahwa  rangsangan pemasaran yaitu atribut harga, religiusitas intrinsik dan religiusitas ekstrinsik mempengaruhi pembelian impulsif online. Pembelian impulsif online muslim di Indonesia saat menggunakan e-commerce Shopee juga dipengaruhi oleh rangsangan website yaitu kualitas dari website dan rangsangan situasional yaitu variasi pilihan barang secara tidak langsung yang dimediasi oleh penjelajahan hedonis. Selain itu juga terdapat efek moderasi dari religiusitas intrinsik yang dapat melemahkan dan religiusitas ekstrinsik yang dapat memperkuat hubungan  penjelajahan hedonis terhadap pembelian impulsif online muslim di Indonesia saat menggunakan e-commerce Shopee.

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The widespread use of the internet with the emergence of e-commerce has resulted in changes in consumer shopping patterns. Changes in consumer shopping patterns today, which use a lot of e-commerce, have opened up opportunities for consumers to make online impulsive buying. Several researchers report that many online consumers make impulse buying. However the discussion about online impulsive buying and its various aspects still need to be explored, the researcher intends to empirically examine the direct and indirect relationships of external factors/stimuli, such as website stimuli, marketing stimuli, and situational stimuli as well as direct relationships and moderating effects of intrinsic and extrinsic religiosity on online impulse buying behavior of Muslims in Indonesia when using Shopee e-commerce. This study was designed using a quantitative approach with a survey database. The quantitative analysis method used is partial least squares structural equation modeling (PLS-SEM). The use of the PLS-SEM method is intended to analyze external stimulus factors and religiosity towards impulse buying tendencies when using the online shopping application "Shopee" for Indonesian Muslims using the Stimulus-Organism-Response (SOR) approach. This study found that marketing stimuli (price attributes), intrinsic religiosity and extrinsic religiosity has a direct effect on online impulsive buying. Muslim online impulsive buying in Indonesia when using Shopee e-commerce are also influenced by website stimuli (quality of the website) and situational stimuli (variety of selection)  indirectly mediated by hedonic browsing. In addition, there is also a moderating effect of intrinsic religiosity which can weaken and extrinsic religiosity which can strengthen the relationship of hedonic browsing of online impulse buying of Muslims in Indonesia when using Shopee e-commerce."

"Di tengah pesatnya perkembangan penggunaan internet di abad 21 ini, semakin banyak konsumen yang menggunakan internet sebagai media dalam mencari informasi untuk menentukan atribut atau spesifikasi suatu produk. Di antara ketiga jenis barang dalam kerangka klasifikasi produk SEC, konsumen dihadapkan pada tingkat ketidakpastian yang lebih tinggi ketika membuat keputusan pembelian atas “experience goods” dan “credence goods” dibandingkan dengan “search goods”. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh ulasan video digital dan kepentingan atribut toko terhadap niat membeli “experience goods” pada platform e-commerce di Indonesia dengan mediasi persepsi risiko. Sebanyak 202 data responden dikumpulkan dan dianalisis menggunakan partial least square - structured equational modeling dengan perangkat lunak SmartPLS 3. Temuan penelitian ini mengungkapkan bahwa ulasan video digital memiliki pengaruh positif yang signifikan terhadap niat membeli tetapi pengaruh yang tidak signifikan terhadap persepsi risiko, kepentingan atribut toko memiliki pengaruh negatif yang signifikan terhadap niat membeli dan dampak positif yang signifikan terhadap persepsi risiko.

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During the rapid development of internet usage in the 21st century, more and more consumers are using the internet as a medium when finding information to determine a product attributes or specifications. Among the three types of goods in the SEC product classification framework, consumers are faced with a higher degree of uncertainty when making purchasing decisions on experience and credence goods compared to search goods. The purpose of this study was to determine the effect of online customer reviews and the importance of retailer attributes on the purchase intentions of experience goods on Indonesian e-commerce marketplace platforms with perceived risk as a mediation. A total of 202 respondents' data were collected and analyzed using partial least square - structured equational modeling with SmartPLS 3 statistical software. The findings of this study reveal that online video review has a significant positive impact on purchase intention but an insignificant impact on perceived risk, the importance of retailer attributes has a significant negative impact on purchase intention and a significant positive impact on perceived risk."

"Maraknya penggunaan e-commerce untuk berbelanja yang semakin berkembang membuat hadirnya istilah ‘’Hari Belanja Online Nasional’’ atau yang biasa disebut dengan Harbolnas. Mengingat konsumen Indonesia cukup konsumtif dan mudah terdorong untuk berbelanja jika ada insentif promosi, maka e-commerce terus melakukan strategi promosi tersebut, sehingga penelitian ini bertujuan untuk menganalisis pengaruh dari strategi promosi e-commerce yang dapat mendorong intensi konsumen untuk kembali berbelanja. Penelitian terhadap 580 responden ini dilakukan melalui kuesioner secara daring dan data dianalisis menggunakan Structural Equation Modelling (SEM). Hasil dari penelitian menunjukkan bahwa keempat strategi strategi promosi, yaitu PTPP (Perceived Temptation of Price), PFPA (Perceived Fun of Promotion Activities), PCRP (Perceived Categories Richness of Promotion), PCMP (Perceived Contagiousness of Mass Participation), serta information quality memiliki pengaruh pada Re-participation intention serta PTPP (Perceived Temptation of Price), PFPA (Perceived Fun of Promotion Activities), PCRP (Perceived Categories Richness of Promotion). PCMP (Perceived Contagiousness of Mass Participation) tidak memoderasi pengaruh PTPP, PFPA, dan PCRP terhadap Re-participation intention.

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The increased trend of shopping using e-commerce has given rise to the term ’Hari Belanja Nasional’’ or commonly known as Harbolnas. Considering that Indonesian consumers are quite consumptive and easily triggered to shop if there are promotional incentives, e-commerce carries out this promotional strategy, so the study aims to analyze the effect of e-commerce promotion strategies that can encourage consumers to re-participate in online shopping festivals. A survey of 580 respondents was conducted through online questionnaires and data analysis using Structural Equation Modeling (SEM). The results of the study indicate that the four promotional strategies, namely PTPP (Perceived Temptation of Price), PFPA (Perceived Fun of Promotion Activities), PCRP (Perceived Categories of Richness of Promotion), PCMP (Perceived Contagiousness of Mass Participation), and Information Quality have influence on Re-Participation Intention and Promotion Activities). In addition, PCMP (Perceived Contagiousness of Mass Participation) cannot moderate the influence of PTPP, PFPA, and PCRP on Re-Participation intention."

"Tujuan dari penelitian ini adalah untuk mengetahui pengaruh Consumer perceived value yaitu nilai utilitarian, nilai hedonis dan conditional value terhadap perilaku pembelian impulsif mereka dalam konteks mobile commerce (m-commerce). Selain itu, kami menguji efek moderasi pengaruh interpersonal pada hubungan antara nilai yang dirasakan pelanggan dan IBB mereka. Penelitian ini mengumpulkan 469 warga negara Indonesia yang memiliki aplikasi Shopee dan melakukan pembelian barang dalam tiga bulan terakhir. Data primer yang terkumpul dalam penelitian ini kemudian diolah dengan menggunakan teknik Structural Equation Model berbasis Partial Least Square (SEM-PLS). Temuan menunjukkan bahwa lingkungan m-commrece yaitu portabilitas dan daya tarik visual memiliki pengaruh yang cukup besar pada nilai-nilai yang dirasakan konsumen yaitu nilai utilitarian, nilai hedonis dan conditional value. Bahwa persepsi konsumen baik nilai hedonis dan utilitarian memiliki efek yang signifikan dan langsung pada IBB mereka. Namun conditional value tidak berdampak langsung pada IBB sementara berdampak langsung pada nilai utilitarian dan nilai hedonis lainnya. Selain itu, IBB tidak terpengaruh oleh dampak interaksi nilai hedonis yang dirasakan dan pengaruh interpersonal. Temuan ini menawarkan rekomendasi penting untuk perusahaan m-commerce yang ingin meningkatkan IBB konsumen.

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The purpose of this study is to determine the effect of consumers perceived values that is utilitarian value, hedonic value and conditional value on their impulse buying behavior (IBB) in the context of mobile commerce (m-commerce). Additionally, we examine the moderating effect of interpersonal influence on the association between customers' perceived value and their IBB. This study collected 469 of Indonesian citizen who owns Shopee application and have purchase item(s) in the last three months. The primary data collected in this study then processed using the Structural Equation Model based Partial Least Square (SEM-PLS) technique. The findings indicate that environmental cues of m-commerce which is portability and visual appeal have a considerable effect on consumers' perceived values that is utilitarian value, hedonic value and conditional value. That consumers' perceptions of both hedonic and utilitarian value have a significant and direct effect on their IBB. Yet conditional value does not have direct impact on IBB while having direct impact on the other utilitarian value and hedonic value. Additionally, IBB is not affected by the interaction impact of perceived hedonic value and interpersonal influence. The findings offer critical recommendations to m-commerce companies looking to increase consumer IBB."