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"This issue defines and describes a 360-degree feedback program. It walks the reader through the steps of: 1) design and plan the process, 2) design and develop the tool, 3) administer the instrument, 4) process and report feedback, and 5) plan responses to feedback."

"Performance management relies on good coaching and feedback. This issue covers both the coaching process and how to provide feedback that encourages the learning process. You will find clear definitions of what constitutes coaching and detailed explanation of the skills and behaviors needed for successful coaching. In addition, the various roles of a coach are discussed as well as how to deliver both positive and negative feedback."

"This book is about choosing the right learning tool. In deciding which learning tool to use your training session, you need to consider a number of factors. To select the most effective learning tools for your situation, consider these points. As your circumstances. For example, if your group size is small, wireless tables may be useful, but you may find you have neither funding nor the technical requirements."

"Here?s a step-by-step process to recruit, empower and lead teams. How to Build High-Performance Teams focuses on the how-to keys of team-building?from recruiting the right team members to truly empowering them with authority and responsibility for their decisions and performance. You?ll understand how to build trust, confidence, and group work skills, balancing and fine-tuning the team process as you go. You'll learn how to: ? Build and manage teams that live up to their promise of higher productivity and greater problem-solving ability ? Maximize team productivity by encouraging group discussion and problem-solving ? Overcome organizational, management and employee barriers to teamwork ? Manage interpersonal conflicts among team members. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"People mean business and most professionals know how important it is to get on well with others.Sometimes it's difficult to find the time or opportunity to develop soft skills, particularly when there is pressure to get jobs done. For those who don't realise it, the value of networking or relationship building should not be underestimated. This is particularly so when the economic climate is harsh and work is harder to come by. Getting on, moving up ? however you define success ? is often made easier with a little bit of help from your friends.Whether you work in a large or small organisation, have just landed your first job or have years of experience behind you, developing strong professional relationships will help you personally to progress and your company to flourish. Everyone can acquire the skill of networking and building rapport with others but it does require practice and a degree of curiosity. This book aims to inspire experienced networkers, who have many good contacts, to try new approaches or refresh their methods. If you are newly qualified and starting out on your career it will help you make the most of the many opportunities to build good relationships as you meet people in the course of your work.What have you got to lose? Give it a try ? you may enjoy the experience."