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"Systems thinking can help you identify and respond to business and organizational changes before those changes lead to serious problems or disaster. This issue of Infoline explains the value of applying systems thinking when solving problems or in times of organizational change. It offers you an eight-step process for finding a problem and identifying it, visualizing the problem, and determining the most effective intervention."

"This monograph presents key method to successfully manage the growing complexity of systems where conventional engineering and scientific methodologies and technologies based on learning and adaptability come to their limits and new ways are nowadays required. The transition from adaptable to evolvable and finally to self-evolvable systems is highlighted, self-properties such as self-organization, self-configuration, and self-repairing are introduced and challenges and limitations of the self-evolvable engineering systems are evaluated."

"You have been tasked with your first course design job. But what exactly is course design? Although designing a course could easily seem overwhelming, this issue of Infoline will provide you with all the necessary details in a simple, easy-to-follow, five-step process. You will find application tools to create course objectives, a course description, and a clear project plan."

"Where do you begin to move your organization toward status as a true learning organization? This Infoline represents a good starting point by providing 16 concrete steps you can take toward this goal. Included in the issue are three case studies to speed your learning including learning programs at Rover, McKinsey & Co., and Federal. An extensive sidebar details the five key components of a learning organization: learning, organization, people, knowledge, and technology."

"This book explores the interdisciplinary field of complex systems theory. By the end of the book, readers will be able to understand terminology that is used in complex systems and how they are related to one another; see the patterns of complex systems in practical examples; map current topics, in a variety of fields, to complexity theory; and be able to read more advanced literature in the field. The book begins with basic systems concepts and moves on to how these simple rules can lead to complex behavior. The author then introduces non-linear systems, followed by pattern formation, and networks and information flow in systems. Later chapters cover the thermodynamics of complex systems, dynamical patterns that arise in networks, and how game theory can serve as a framework for decision making. The text is interspersed with both philosophical and quantitative arguments, and each chapter ends with questions and prompts that help readers make more connections."

"ABSTRAKPenelitian ini dilakukan di salah satu kantor layanan Bank MS, KC XYZ, sebuahperusahaan perbankan syariah terbesar di Indonesia. Bank merupakan salah satuperusahaan yang sangat mengandalkan kualitas pengetahuan pegawainya,knowledge-intensive firms. Perusahaan ini mengandalkan pengetahuan parapegawainya untuk memperbaharui produk dan jasa, merubah sistem dan struktur,serta mengkomunikasikan solusi atas masalah-masalah yang dihadapi olehkonsumen. Pengetahuan merupakan produk dari proses double-loop learning padasuatu organisasi. Organisasi yang menerapkan single dan double-loop learningadalah learning organization. Dengan demikian, untuk memenangkan persainganbisnis di industri perbankan dan menjaga kesinambungan kinerjanya, sebuah bankharus menjelma menjadi organisasi yang menerapkan budaya pembelajaran.Program intervensi untuk mengoptimalkan budaya pembelajaran adalah programindividual development plan dan program komunitas saling berbagi denganpenekanan pada kebutuhan pemenuhan pengetahuan penting melalui Communityof Practice. Kedua program intervensi ini mengandalkan peran para manajersebagai knowledge facilitator yang akan membantu dan mempercepat prosespembelajaran seluruh pegawainya.

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ABSTRACTThe research was conducted in one of the branches of MS Bank (XYZ Branch)which is the Indonesia's largest Islamic banking. It is obvious that bank reliesheavily on the quality of employees knowledge and knowledge-intensive. Bankrelies on the knowledge of their employees to renew products and services,change the systems and structures, as well as communicate the solutions of theproblems faced by customers to the employees. Knowledge is product of bothsingle-loop and double-loop learning in an organization. Organization thatimplements single-loop and double-loop learning can be addressed to as alearning organization. In order to win the tough competition and to sustain its highperformance, a bank must apply a learning culture. Intervention program tooptimize the learning culture of the XYZ Branch was chosen. This culture focuseson the individual development program and community sharing program wichemphasizes obtaining the crucial knowledge through Community of Practices.These intervention programs rely much on the manager role as a knowledgefacilitator in supporting and accelerating the learning process to all theirsubordinates."