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"Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library?s goals and missions. Staff will also learn how to statistically document the new process?s performance, giving the library a means to quantify its effects. Gives administrators a clear understanding of their suppliers and customers. Empowers front-line staff to make improvements and better decisions. Boosts employee and team morale as they work together to bring about change. Offers real-life success examples showing how process improvement works. Includes figures, appendices, worksheets, and a glossary.By continuously evaluating processes based on the guidelines and worksheets provided here, public and academic library administrators and managers will improve the quality and efficiency of service for patrons and staff alike."

"In a chaotic world of plummeting moral standards, The Way to Happiness: a common sense guide to better living reaches out to millions of people across 130 nations with a message of integrity, morality and trust. Now The Way to Happiness has been produced as a powerful feature-length film. And with that adaptation comes a cinematic experience unlike any you have ever seen. For here, running parallel with the full text narration of the book, you will find a series of interwoven stories, each featuring different individuals caught up in the drive and drama of living. You'll follow their losses, wrong turns, dilemmas, trauma and triumphs - until each person finally arrives onto the way to happiness. Here is a film about life, finding one's way and the persistence of the human spirit. And in the end, you experience a riveting visual presentation of The Way to Happiness's universal and timeless message - at once compelling and inspiring, a message you can now pass on to others and so enhance their survival and future as well."

"In a chaotic world of plummeting moral standards, The Way to Happiness: a common sense guide to better living reaches out to millions of people across 130 nations with a message of integrity, morality and trust. Now The Way to Happiness has been produced as a powerful feature-length film. And with that adaptation comes a cinematic experience unlike any you have ever seen. For here, running parallel with the full text narration of the book, you will find a series of interwoven stories, each featuring different individuals caught up in the drive and drama of living. You'll follow their losses, wrong turns, dilemmas, trauma and triumphs - until each person finally arrives onto the way to happiness. Here is a film about life, finding one's way and the persistence of the human spirit. And in the end, you experience a riveting visual presentation of The Way to Happiness's universal and timeless message - at once compelling and inspiring, a message you can now pass on to others and so enhance their survival and future as well."