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"In order to run projects successfully, project managers need to master more than the requisite technical knowledge. The more complex the project, the more significant their interpersonal skills become to achieving a successful outcome. Without the people skills necessary to lead effectively, even the most carefully orchestrated project can quickly fall apart."

"Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn?t enough anymore: project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces readers to all facets of EI and shows how emotions can be leveraged to meet project goals. They'll learn how to:- Set the tone and direction for the project- Communicate effectively- Motivate, inspire, and engage their team- Encourage flexibility and collaboration- Deal productively with stress, criticism, and change- Establish the kind of high morale that attracts top performers- And more. The second edition includes several expanded sections on self-awareness and self-management, as well as a new chapter on using EI to lead Agile Teams and a close look at Servant Leadership. Without the people skills necessary to lead effectively, even the most care fully orchestrated project can fall apart. This indispensable guide gives project managers the tools they need to create winning teams and get the job done right and on time."

"Even skilled sales people buckle in tough selling situations - getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. Those are examples the fight-or-flight response - something sales people learn to avoid when they build their emotional intelligence. Studies have shown that emotional intelligence (EI) is a strong indicator of success. In "Emotional Intelligence for Sales Success", sales trainer and expert Colleen Stanley shows how closely EI is tied to sales performance and how sales people can sharpen their skills to maximize results. Readers will discover: how to increase impulse control for better questioning and listening; the EI skills related to likability and trust; how empathy leads to bigger sales conversations and more effective solutions; how emotional intelligence can improve prospecting efforts; the EI skills shared by top sales producers; and much more. Emotional intelligence plays a vital role at every stage of the sales process, from business development to closing the deal."

"Every day, people are promoted into the ranks of management . . . even if they never intended to become managers. They agree to theirnew responsibilities either to stay employed or to make more money. It is a universal phenomenon. But for these "accidental managers," it makes more sense to manage well than to manage badly, and this book tells them how."

"Leaders and aspiring leaders need to constantly work on perfecting the skills they need to excel at their jobs--often in the midst of very busy schedules. The Leader's Tool Kit provides the perfect answer, giving leaders hundreds of proven techniques presented in a way that allows them to quickly and easily absorb sophisticated information on a wealth of leadership topics. It is an indispensable guidebook for anyone seeking to master the skills critical to leadership success and features practical advice on topics such as: Strategic Leadership (alliances, change, influencing the future and sustainability) Leading Your People (coaching, training, mentoring and retention) Performance Leadership (accountability, innovation and measurement) Life and Career Management (career development, learning and values) Leadership Fundamentals (decision making, ethics and problem solving)"

""Results Without Authority" explores a wide range of effective methods and tools project leaders can use when they have little or no formal authority over members of the project team. The book includes clear, insightful examples that demonstrate how to get exceptional results on any project, regardless of "who's the boss.""

"It's tricky enough to spearhead a big project when you're the boss. But when you're the leader of a team of people who don't report to you, the obstacles are even greater. "Results Without Authority" is the definitive book for project managers looking to establish credibility and control. A groundbreaker in the field, it supplies a start-to-finish system for getting successful project results from cross-functional, outsourced, and other types of teams. The completely updated second edition includes new information on: agile methods and evolving project management tools; strategies for working with virtual teams; analytical versus "blink" decision processes; the use (and misuse) of social media in project environments; and the myth of multitasking. For project leaders lacking clear-cut authority, getting everyone on board - and keeping them there - can be a challenge. "Results Without Authority" is the must-have guide for getting the best results from your team.;;"

"Everything we want in life comes as a direct result of persuasion. Regardless of our job titles, careers, dreams, or goals, our ability to influence others is the key to success. Whether we're selling a product, presenting an idea, asking for a raise, or influencing someone to be a better person, persuasion is the magic ingredient."