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"Olympic athletes don't get to the top simply because of athletic genes (nature) or determined parents (nurture). Like all performers in pressure situations, their exceptional drive comes from a third factor: an inner desire to be the best they can be. "The Winning Factor" reveals how to ignite the passion and the resolve required to succeed. As someone who has trained both Olympic athletes and Fortune 500 executives, Peter Jensen knows how to translate the best practices of world-class coaches into the everyday business realm. Readers will discover: five key practices of medal-winning coaches: managing themselves, building trust, using imagery, overcoming blocks, and embracing adversity; the secrets behind great communication and truly effective feedback; insights on leader ship from six Olympic coaches - with guidelines for applying these lessons to the workplace Packed with engaging stories and enlightening examples, "The Winning Factor" teaches managers everywhere how to inspire standout performance from their employees.;"

"Government employees face enormous challenges today, including being stigmatized as underworked and overpaid. At the same time, they?re being asked to solve some of our toughest problems including unemployment, security, poverty, and education In Engaging Government Employees, Bob Lavigna gives managers the tools they need to leverage the talents of government?s most important resource: its people. He shows them how to measure, nurture, and sustain the kind of authentic employee engagement that drives results. With over three decades of experience in public sector HR, he knows how to get team members passionate about the agency?s mission, and committed to its success. Readers will learn: ? Why a highly engaged staff is 20 percent more productive? How to get employees to deliver ?discretionary effort?? How to assess the level of engagement? Why free pizza and Coke every Friday is not a viable strategy? And more Drawing on a wealth of empirical evidence, Engaging Government Employees rejects the typical, one-size-fits-all approach to motivation and shows how America?s largest employer can apply the science of engagement to dramatically improve performance."

"Based on unprecedented research, "The New Elite" took a behind-the-scenes look at America's most powerful and influential class what motivates them, how they think, where they shop, and how they really spend their money. In this practical and fascinating follow up, the authors reveal how salespeople and marketers can hone in on this wealthy class, pique their interest, and convert them into loyal customers. Presenting the best practices behind hundreds of mutually satisfying interactions between salespeople and buyers based on studies of elite companies such as Lexus, Chanel, Neiman Marcus, Four Seasons, Cartier, and, Louis Vuitton, "Selling to the New Elite" reveals what the truly rich want from brands, what they expect from the marketplace, and how the Great Recession has reshaped their purchasing patterns. Loaded with insight and indispensable techniques, this one-of-a-kind guide shows readers everywhere how they can win over the wealthiest customers and become rich themselves."

"Libraries eager to serve the underserved teen-to-twenty-year-old market can make the library a cool place to hang out. All it takes are zines, according to the author, young adult librarian Julie Bartel. Zines and alternative press materials provide a unique bridge to appeal to disenfranchised youth, alienated by current collections."

""Powerful proposals" gives businesses proven strategies for creating customer-centered documents that outshine the competition every time. "Powerful Proposals" goes beyond "This is what we do" documents and takes the reader step by step through designing sales-focused, individual proposals that highlight the firm's tangible benefits to the client. this book contains invaluable information on creating effective executive summaries, writing themes, and generating the text, plus how to maximise graphics, callouts, and other visual elements."