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"This article conveys important and useful information that practitioners can apply in their day-to-day professional lives by including citizen-consumer-client participation in their work. Three collaborative action projects are described that yielded significant benefits both for local communities and broader policy."

"ABSTRAKPenelitian dalam tesis ini ingin menguji peran dari psychological sense ofcommunity terhadap intensi loyalitas serta menguji peran dari satisfaction withcore attribute terhadap overall satisfaction. Komunitas yang dijadikan objekpenelitian adalah Hijabers Community (HC). Penelitian menggunakan metodeStructural Equations Modelling (SEM). Berdasarkan data dari 100 respondendapat diketahui bahwa dalam psychological sense of community dan satisfactionwith core attribute berpengaruh positif terhadap emotional experience melaluicollective hedonic service (event) yang dapat berdampak pada peningkatan overallsatisfaction dan loyalty intention. Namun psychological sense of community dansatisfaction with core attribute tidak berpengaruh positif terhadap overallsatisfaction dan loyalty intention apabila tidak diciptakan stimulus dari emotionalexperience. Dengan demikian, memuaskan pelanggan tidak selalu menjadi kuncipenciptaan nilai atau pendorong utama dari kesetiaan tetapi interaksi pelanggansecara efektif lebih meningkatkan "co-creation experience" (Prahalad,2004).

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ABSTRACTThe research in this thesis is to examine the role of psychological sense ofcommunity to the intention to examine the role of loyalty and satisfaction withcore attribute to overall satisfaction. Research using Structural EquationsModeling (SEM). Based on data from 100 respondents to note that in thepsychological sense of community and satisfaction with core attribute has apositive effect on emotional experience through collective hedonic service (event)that may have an impact on improving the overall satisfaction and loyaltyintention. But the psychological sense of community and satisfaction with coreattribute has no positive effect on overall satisfaction and loyalty intention, if itsnot created with stimulus of emotional experience. Thus, satisfying the customer isnot always the key to value creation or main driver of loyalty but more effectivecustomer interactions to improve "co-creation experience" (Prahalad, 2004)"

"Buku ini terbagi menjadi dua bagian yaitu teori (definisi psikologi komunitas, masalah-masalah yang ada, metode penelitian dll) dan penerapan (berbagi psikologi dengan pekerja di pelayanan manusia, prevensi, pemehaman, dan perubahan organisasi"

"Development is the process of transition from one condition to another, which is better than the previous one. In the Indonesian contextm this change is directed to achieve the nation's goals, which were stipulated in our 1945 constitution...."

"Summary:Interest in community psychology, and its potential has grown in parallel with changes in welfare and governmental priorities"

"Like state and market community has a capacity to govern.In a situation that state and market do not have capacity to meet their functions in providing public goods for certain groups communities or public betterment,community is able to substitute therm through social capital of networks...."

"Community-Based Tourism (CBT) adalah bentuk pariwisata yang menempatkan penduduk sebagai pelaku utama dan fokus utama. Dalam konsep CBT, partisipasi penduduk menjadi sangat penting dalam rangka mencapai kesuksesan CBT yaitu menumbuhkan persepsi positif di masyarakat. Salah satu objek wisata yang menerapkan konsep CBT adalah Gunung Api Nglanggeran yang terletak di Desa Nglanggeran, Yogyakarta. Penelitian ini dilakukan untuk menganalisis pengaruh residents’ participation terhadap perceived benefits pada pengembangan pariwisata pedesaan. Penelitian ini dilakukan pada anggota Kelompok Sadar Wisata (Pokdarwis) di kawasan wisata Gunung Api Nglanggeran yang terletak di Desa Nglanggeran, Yogyakarta. Hasil penelitian menunjukan bahwa residents’ participation memiliki pengaruh terhadap perceived benefits pada pengembangan pariwisata pedesaan. Dalam partisipasi, hasil menunjukkan bahwa tingkat perencanaan masih lebih rendah daripada pelaksanaan. Selain itu, dalam penelitian ini terlihat bahwa masyarakat merasa pariwisata CBT memiliki manfaat yang paling besar pada aspek lingkungan namun kurang berdampak besar pada infrastruktur desa. Penelitian ini merekomendasikan agar Pokdarwis memperbaiki kegiatan perencanaan pengembangan desa wisata menjadi lebih baik lagi, bekerjasama dengan pemerintah setempat untuk memperbaiki infrastruktur, dan mempertahankan kebijakan dan kegiatan terkait pelestarian lingkungan

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Community-Based Tourism (CBT) is a form of tourism that places residents as the main actors and main focus. In the CBT concept, residents' participation is very important to achieve CBT's main goal, which is fostering a positive perception in society. One of the tourist objects that applies the CBT concept is Nglanggeran Volcano which is located in Nglanggeran Village, Yogyakarta. This study was conducted to analyze the effect of residents' participation on perceived benefits in rural tourism development. This research was conducted on Tourism Awareness Group (Pokdarwis) representatives in the Nglanggeran Volcano tourist area, located in Nglanggeran Village, Yogyakarta. The results of the study show that residents' participation influences perceived benefits in rural tourism development. In terms of participation, the results show that the level of planning is still lower than implementation. Besides, in this study, it appears that the community feels that CBT tourism has the greatest benefit in the environmental aspect but has less impact on village infrastructure. This research recommends that Pokdarwis improve planning activities for tourism village development to be even better, cooperate with the local government to improve infrastructure and maintain policies and activities related to environmental conservation."