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"Many workplace learning and performance professionals struggle to connect their work with many of the traditional elements of organization development (OD). This Infoline will show you how they are connected and how to use that connection to your advantage. The issue presents a seven-phase process for OD and shows you how understanding OD principles will allow you to position your own workplace learning and performance interventions within the total system of the organization to increase your credibility."

"Appreciative inquiry (AI) is a form of organizational analysis and development based on understanding what currently works well and then building on strengths to make an even better organization. This Infoline describes principles of AI, including using positive language and storytelling to cause change; the 4-D model of discovery, dream, design, and destiny; and the HPI-AI model, which enables workplace learning and performance professionals to apply AI in the context of performance. The issue also provides general tips for using AI, a sample appreciative interview, and other helpful tools and information."

"This Infoline defines action learning as a group effort that involves solving real world problems through the use of acquired learning and implementing systems-wide solutions. It discusses why this process works and the benefits to organizations that use this technique. It features brief case studies from Whirlpool, National Semiconductor, General Electric, and Cigna International Property and Casualty Corporation."