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"Organizations in ever-changing environments depend upon their knowledge, as their survival depends upon effective thinking and agile actions. Any organization’s knowledge is its prime asset yet its true value requires the activations of structure, query, search and decision. Shaping Knowledge provides an introduction to the key tools for thinking required by decision-making professionals in today’s knowledge-intensive landscapes, and equips them with key skills to capitalize on knowledge resources. This book provides practical methods and critical insights for modelling knowledge-driven domains, providing a rich resource for exploration in professional development and practice."