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"How to keep a person or team on track and work well with diverse personalities. By definition, a facilitator is a person who makes things easy. But if you sometimes find the role to be tough?mainly because you're a manager, not a professional facilitator?this targeted book provides all the help you need. It teaches you the skills needed to keep a person, group, or team on track, and it shows you how to work well with diverse personalities. Designed for general managers whose time is at a premium, the book presents a six-step process and tools that you can apply in any situation?whether you're facilitating a short-term problem-solving session or a multi-year strategic planning project. You will learn how to: ? Build commitment and foster a "we" approach ? Develop effective, time-saving agendas ? Deal with equipment and logistics, such as room setup and flip chart techniques ? Utilize different types of questioning techniques ? Become an active listener ? Give better feedback ? Use tools such as brainstorming and storyboarding ? Avoid groupthink. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"What does it take to impress an audience? No more boring presentations! Presentation Success gives you what it takes to succeed?spectacularly?when you stand up to impress an audience. Packed with easy-to-use worksheets, strategies, and tips, this book delivers success. It helps you overcome "presentation fear" and makes it easy to plan, prepare, and deliver the kind of presentations that make people sit up and take notice. You?ll discover the best ways to prepare your opening, write smooth transitions, plan your Q&A session, and troubleshoot potential problem areas. You?ll learn how to use body language, communicate clearly, gain and hold attention, listen effectively, and elicit valuable feedback. Eye-opening self-evaluation exercises enable you to pull the pieces together and practice the skills you need to be a resounding success. You can use the handy resource section to access timely books, websites, and media tools to continue your learning. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"This book offers clear advice backed up with excellent examples. Included are a number of specimen proposals to help shed light on the important issues surrounding the writing of proposals. "

"Choosing the right visual aid for your presentation is often confusing and can make all the difference in a successful presentation. This issue will help you choose and use visual aids wisely by showing you why these learning tools are important and then giving you step-by-step guidance as you select the right visual aid for your presentation. The issue includes tips on type size for slides, use of flip charts, and other visual aids methodology. "