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"An opportunity to update writing skills and excel in today?s e-writing environment. Packed with practical advice attuned to current business writing and presentation challenges, this book features special strategies to speed online research and guidelines for creating safe and savvy e-mail. Through interactive, self-directed exercises, you?ll acquire the techniques that professional writers use to research, draft, compose, and edit their work. Examples and checklists will keep you on track as you practice writing better letters, memos, proposals, reports, and e-mail (with its own rules and etiquette). If you struggle to find the words and tone appropriate for given situations, you?ll appreciate the advice on selecting language that works. There's also plenty of help with those niggling questions about grammar and punctuation. This book will help make your writing more effective, polished, and direct. It will distinguish you and help you move ahead, whether you're an administrative assistant or company officer. This book will help you: ? Identify your audience ? Organize your material ? Write clearly and effectively ? Master the steps of editing and rewriting ? Conduct online research thoroughly and quickly ? Compose e-mail that communicates your message efficiently ? Avoid common pitfalls of electronic communications ? Use writing to eliminate misunderstandings. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"Writing proposals is the lifeblood of many organizations, individual performers, and consultants. This issue provides a six-step process to help you write proposals that get results. You will find help with overcoming common obstacles as well as pitfalls to avoid. Tips are provided for conquering writers block, using consistent style and language with special hints for trainers."

"Understanding business etiquette and protocol intelligence gives professionals an edge. These soft skills may seem inconsequential, but they go a long way toward building your reputation and image. This Infoline is designed for anyone looking to understand the basics of professional etiquette. Readers will learn how to make proper introductions, greet international clients, and navigate business lunches and dinners."

"Focus groups are extremely effective tools to gather data that aids managers and organization leaders in making critical business decisions. This issue explains how focus groups can be used to identify problems, plan, develop new products, obtain market information, and conduct research. It outlines how to get started with the focus group process, how to recruit participants, and how to facilitate a focus group meeting."

"You can't improve performance without a well-designed appraisal system. Use these tips on how to define and develop performance standards and how to conduct appraisals to achieve your goals."